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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde resolved my initial issue in a timely manner which I appreciate but was a bit confusing when I asked to clarify some extra details.
I can only report positive things regarding my transaction with MyUs. Website easy to navigate, rapid notification of my goods ready to ship and arrival at my home in Australia on the exact day they specified.
For me the only negative is their pop-up to use them for my purchases. For example, I live in Australia and even when I am trying to buy something local on line the MyUS pop up is quite annoying... I would not mind if I was looking on a US site!. If I cannot shut it off I think that I will close my account and re-open it when I need something from the States.
Hi Andrew. Thank you for the review. We are glad that you had a positive experience. We are not quite sure about what pop-up you are referring to. Please contact Customer Service at support@myus.com with screenshots of the message you are receiving so we can investigate and offer some solutions.
Pedde Jeff D. Is a great agent. He is usually doing more that what I except. I recommend him strongly to solve difficult problems.
They are good, and they can understand our needs, specially Pedde Jeff D
She helped me to solve my problem in just 5 min.
I waited on a package to be reviewed and ready to ship for 7 days. Mailed your CS several times and never got a proper reply. When i was finally helped today with another agent, the values were 4 times higher than the actual invoice i provided. Abigeal was able to help me. It's 2.30 a. M here in the Maldives & this was a long wait.
Hi Fathimath. Our apologies for any inconvenience with your package values. We are glad to hear this is now resolved. Thank you for your patience.
I purchased Anker power bank from amazon. I received it in my account in Myus. I found that shipping fee is changing so I asked the support team. Pedde Jeff D from Myus support clarified that my battery is categorized as hazardous so there is extra fees for special packaging.
The support answers quickly and both the website and app are easy to use. The shipment (US-AT) took a lot longer than expected, but i saved 20 in shipment costs. Dont forget, that you may have to pay taxes in your country!
HI Timon. Thank you for your review. We offer many different shipment options with delivery time frames that range from 2-14 business days. You may select the carrier of your choice but faster options usually have a higher cost. You can review all available options listed by country here https://www.myus.com/pricing/calculate-shipping/
They are helpful understanding, easy to use fast and offer the best shipping services. Very satisfied and happy with MyUS. My number 1.
MyUS has really surprised me with their service and most of all customer service. Zyrra has been an angel as well as Ryan. Nothing but good things to say about them and this company. Awesome stuff :) Highly recommended.
Quality support resolving the declared value in a very effective way. The problems was solved very quickly and the agent Kamal was very helpful.
Fast, precise, and very useful response recevied from one of MyUS representatives (named: Luke)
Yes he made me happy and more understanding with his email
The (or some?) agents do not have access to edit line items (except for price) which makes it a long and hard process if the person who logs in packages has made an error. Trying to get this fixed via chat is hard to very hard. There are regular errors in the login process lately, and these need to be corrected. I am a long term customer and sent about 1 package every month. Their prices are good for me. Do not sent batteries to them because sending batteries overseas is expensive and perhaps more complicated. Buying batteries local is a better option. Medical items (like a simple sleep apnea mask) may also cause delays.
Thank you for providing your valuable feedback. We are always looking for ways to improve our service and we will share this with Management to help us with this.
Very slow in customer service.
For several hours I try to contact Live Chat and Responded after several attempts.
More than email was sent and I did not receive any response for three days.
This is my first experience with you I know that my request will take a long time due to your poor response, but I hope it will be done quickly.
Hi Ali. We are sorry to hear that you had issues connecting with Live Chat. We do suggest that you send us a message instead if you are not connected within the first 4 minutes or try again a little later. Our apologies for any confusion but we see you had several messages with us and all were responded to in the normal time frame of one day. Please contact us directly if you have any other questions or concerns regarding your account or contacting us.
Just want to say thank you for Zyrra for helping me with my parcels.
Also wish to thank Amanda very much for helping me before.
They are both so good at their job, in helping me in my distress (I'm not good at dealing with paperwork at the best of times, and now it's about 86 in the shade here in Australia, my brain tends to get fried).
They were both very kind, professional and helpful.
And, from seeing what Zyrra and Amanda are like, I know that all the people there are fantastic.
I'm glad I found MyUS!
Thank you!
Avril
This is my first experience using MyUS.com.
Operator Kamal answered my question.
It was nice attitude and calm. Easy to understand.
I am always indebted to chat with you. There are many opportunities to talk with Kamal, but it always responds pleasantly. Thank you!
I have been in contact with MyUS costumer support team regarding my delayed shipment request and I really appreciate the valuable support provided by Pedde Jeff D. On solving the issue and releasing my shipment.
Thank you very much for your service, fresha was so helpful to me by solving my problem.
You are one of the best service providers
Good advise. My question was all cleared.
Now I understood that even oil related products I can get it through this service.
Pedde Jeff D. Did good job.
Quick, polite and helpful. Thanks!
Really? I have to type additional words to get it up to 100? Fine...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris. We are happy to hear we were able to help you overall. Our apologies if there was any confusion. Please contact us again directly if there is anything we can help explain further or if we can assist you in any way.