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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde Jeff D gave a professional advise! My concerns were properly resolved. MyUS is the best choice.
After being passed from pillar to post via emails to and from MyUs support and various agents denying that the three payments taken from my bank account were by them... I finally chatted with Pedde Jeff D. On live chat and within minutes he confirmed my payments to MyUs, said they will be put back into my account and he approved my credit card. Thanks to him I can now go back to sleeping at night.
They customer service is absolutely awful. I have tried 5 times to connect via chat - I have never ben connected. The chat simple isn't manned.
You can't call and speak to someone, all you can do is leave a voicemail. I did and nobody has called back in a week.
I sent an email and didn't get a response.
I was also surprised that I was told my laptop's weight was 10.1 pounds. Amazon says 6 pounds. I agree that there is the charger and some packing but that seems to quiet a difference.
The price still seams reasonable, but my stuff still hasn't been delivered because I think they need an invoice for the country the computer has arrived in. But there doesn't seem to be any clear communication on this - and why wouldn't they ask me for an invoice originally and of course I can't clear it up because of the non-existent customer service. I will be happy to pay more for a service where I can speak to someone.
I sen
Abigail delt with my problem quickly and effeciently.
Waiting for the chat to connect was about 3 mins, and my chat was 6 mins.
10 mins to resolve is very good in my opinion.
Great service from MyUS - Abigael was a pleasure to talk to - no issues at all. A 100% friendly and efficient - Thanks!
I got the information I needed, straight to the point not dancing around sales pitch. A pleasant help.
Everything works perfect, abigael was very useful to my questions and a very polite person.
Thank you very much
Great response by Pedde Jeff D. While requested to check the duplicity of package. Which a package head to be handled separately, however the amount and items showed at one package were the same for the second package which resulted in duplicated amount.
Pedde was very helpful.
Instead of waiting for a call back from the general phone number I called, which never happened, I got my answers from him.
Abigael was the care agent who helped me get my membership in order. I really appreciate her help and knowledge. I also love this service. Shipping is reasonable especially when you consolidate. Most of all though, this gives access to items that i can not order to a Canadian address! Very grateful for the service and the helpfulness. :)
I've been using this site for years now. So the concept is simple, if you don't live in the US, or the UK and you need to transfer your online shopping wherever you actually live ( because contrary to most people's assomptions, even Amazon will not ship everything everywhere!), then you need MyUS.com.
It's very efficient, but it's equally pricey. First of all there is the monthly subscription fee, then the freight prices have gone sky-rocking and then MyUS will charge you for every little request you might make from a picture to see if your goods have arrived in good condition to the Fragile sticker you may want to add to your parcel. So, it's not cheap at all! But they are good at what they are doing. They work with DHL or FEDEX so it's super fast, even if you live on a tiny island in the middle of the Pacific, like me! Every time I have had an issue, the staff have been nice and friendly even though as I have already stated, nothing is free! Customer service will try to accommodate as best as they can and solve your issues.
I barely had to wait at all to get my questions answered and the answers were all very helpful. Shout out to Abigail for being extremely good at helping me with my questions.
It was a very great experience.
Pedde Jeff D. Was very useful and helpful to me and my account.
Despite I am not a native English speaker but he could have understood me and vice versa.
Abigael, the customer service agent was able to meet all my requests easily and efficiently. MyUS is a great service that is furthering the cause of globalisation for the humble consumer.
I had a question about shipping packages to multiple locations from my suite. I used Live Chat support and got very clear and complete answers from Abigael. She also provided helpful details about the process and my storage duration limits, which I appreciated. A very efficient and pleasant experience!
Thanks for the fine service.
Thanks to Pedde Jeff D. To the fast and secure reaction, my problem was solved in no time.
Thanks a lot
I had a lot of questions to ask about the registration process and the customer service personnel, Luke, was very helpful. He was very patient and knowledgeable of the entire process and made feel very comfortable about signing up. I will give more feedback about the freight forwarding service later.
I want to say thank you for pedde Jen D. For fast and easy help me to fix my problem. Thank you myus.com support
I needed a clarification regarding the items value for the packages i have received. I was provided promptly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Howard. Our sincerest apologies for any frustration with reaching Customer Service. We are showing we received and replied to an email and a Chat but never received a response from you on either until the most recent email. Occasionally, there are connectivity issues on Chat and our email may go to your Spam folder. We are unable to locate your voicemail in the system which means we had trouble connecting it with your account for some reason. Common issues are missing contact or account details. We see you order has already shipped and been delivered. Please do not hesitate to contact us on the Contact us page if you have any other questions or concerns. Our normal response time frame is one day.