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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I had a "newbie question" I'm sure you're getting a lot from new customers, but your agent helped me with grace.
Agent Abigael = 6 stars out of 5.
Pedde Jeff D was great! Amazing person! I honestly think I was a pain because I was clicking around stuff but at the end of the day I got the help I needed and the assurance all is going to be good! And also the 30% discount that you guys promised so that's even better!
My question was answered very much to my satisfaction. The agent Abigael was polite, courteous and thorough.
Abigael did help me with all my questions regarding myUS services. Very patient, precise and helpfull. Excellent support!
My experrience was good with Myus,
The agent Abigael thank you for your time and a quickly response.
My problem with my account has been solved.
Abigael was very quick to respond to my questions and very courteous. I will continue to us use myus.com for specific shipments.
Pedde Jeff D was a very helpful agent, he assisted me by giving me information on my refund process.
Abigael, came in to being and helped me out with the issued I've face. Thank you very much. Her communication skills are excellent and I am very happy that she helped me out
The agent has given me and excellent support and answers all my questions and resolve all my doubts
Miss Beryl Grace was very kindle
It was nice to chat with her
She made sure my Meditation Chakra Crystals and Amethyst Crystal Geode displays are safe to ship to the Philippines by asking me for the link of the product before I ordered, and looked at the item online and checked it herself. Now I can order with peace of mind that they can ship my new crystals safely for my collection display :)
Questions were answered quickly, very detailed and efficient by Abigael
Totally impressed by this service so far.
Pedde Jeff D. Gave reasonable explanation for my question.
It was simple and quite understandable.
This experience would help to chose the agent.
Good service with Pedde Jeff D, he explain to me clearly on my question. Only hope to improve on online chat waiting time. 30 min waiting time on average
I love MyUS. They handled the problem with ease! I only contacted them once. Problem solved! Customer service rocks!
I was sending deodorant and lotion to Angola and found out deodorant and perfume cannot be sent due to regulations.
I was told that to remove the deodorant "split the order" is $15. How are you charged $15 for simply getting a deodorant out of a bag?
Abigael was great help but I the charge to pick a deodorant out of a bag made no sense.
Abigael was most helpful, dealt with matter speedily and efficiently. I had entered an incorrect declaration value for an item that was delivered to my Suite, and needed to be updated.
Abigael was quick to give me the information I was looking for, not a chance to loose the temper haha, fast & accurate and really polite.
Had a chat with Abigael - she managed to provided perfect answers for my concerns. She new exactly what i was talking about and did not waste any of my time. Very professional performance from her. Thanks a lot.
I am very happy to be one of your members. Great company with great service and honest.
Thanks Agent Abigael
Had a parcel go missing, Abigael sorted this within 5 minutes and corrected it into the MyUS account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carla. We are sorry that this was not what you were expecting. The service request to split a package requires time and resources that make up the $15 fee. To complete this request we must send a team member to physically pull your order and create an entirely new package including box, labeling and packing material to contain the split item(s). Please contact us again if you would like further clarification on the charges or if we can assist you in any other way.