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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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As usual, another great support from MyUS Team. This time i managed to speak to Zyrra again and she did awesome! Very understanding and helpful team, this is what i love about MyUS's service, your flexibility and your support team is your advantage... :), thanks again...
Very good experience with their customer service.
Darwin, for example has been very helpfull to solve my problems
Myus is always a great option to ship my items, I can count on them to be efficient always. This
Instance I had an issue and was assigned Pedro on live chat. He was fast an efficient.
Job well done. Keep up the good work.
I want to thank Zyrra so very much for helping me, I really appreciate it. Great assistance.
Thank you so very much again.
Luke is quick clear and kind! He assisted me.
Luke helped me explaining how a personal shopper works and how to use the service, changing the type of account, he also explained the different rates with which I can use the service monthly. Congratulations for the live service you offer, very effcient and with a well-trained and courteous staff. Thanks again Luke
Zyrra at MyUS chat helpdesk solved very smoothly my requests. Everything was solved within 1-2min. Terrific job!
This was my first order with MyUS and I guess in the excitement in placing my order I listed an 'incorrect' suite number which meant upon delivery my order was delayed. Initially I hadn't noticed the error but after following up with the vendor, then the delivery company and finally the 'support staff' at MyUS (Beryl) who was very patient and supportive and was able to identify the error that results in my parcel finally being located and re-directed to my suite I am now very happy to report that I can be expecting to receive my items very soon. What seemed like forever and at one point with no hope insight I can say it was a 'worth while' process. HAPPY ENDINGS... ;)
Live chat used to work. Now their system pushes you onto an email for your issue. Currently no return receipts with a ref no. Arriving in mail box so no reference to quote back. Replies very slow.
Absolutely brilliant customer service - had an auto-generated error message telling me that part of my order couldn't be shipped - was worried that it was a customs issue.
Darwin stepped me through what to do - in the end it was a simple issue of my shipping preferences being set to a delivery service that didn't ship to Australia. In a few short exchanges over live-chat Darwin explained the issue and how I could fix it.
Long story short - my delivery, which includes a bunch of gifts for my wonderful mother, are safely on their way.
Many thanks Darwin, you made our Mothers day complete :)
Customer service that is how it should be hassel free direct solution to the problem. Thank you Grace for persisting in solving my payment problem.
Pedde - the customer support officer was very helpful. MyUS are very good at communication with their clients.
Horrible experience! We are VIP client and have our own account manager. We sending 100 to 200 iPhones on each shipment every week. The first year was all fine, starting last month (04/2018) one package arrive we found out one iPhone 7 was missing! The Myus system showing correct amount of iPhones before sending out, but when we receive the 7 is missing! Contact the account manager who refused to investigation at all and told us to buy insurance (2% of total value). Then today's shipment arrived, one iPhone 6s plus was missing! Can't believe it happened TWICE! We can not trust Myus any more! They even dont try to investigate and do nothing. Do not use Myus if you want to send expensive items! Super disappointed!
Hi Jay. We are sorry to hear that you have had an issue with some missing items. We offer insurance to cover any missing or damage during transit. The cost is just $2 per $100 of coverage and this is required by the carrier to file a claim. We are showing that your account manager has already replied with more details on your inquiry. Please continue to follow up with them directly so they can best assist you.
I have a good experience with this company. My package was quickly handled and sent.The shipping fees are a lot lower than with one of their competitors that I used before.
I have a sincerely good comment for you guys at myus.com. My shipments and packages are nicely taken care off.
I recommend MyUS to all serious-minded business person because they are the best in terms of packaging, prompt services, and customer relations! :)
I had two shippings to make, and one of them was a camera worth 2500$. After I have calculated the shipment cost from US to Russia in their calculator, the prices seemed reasonable. Then, when I proceeded to the shipment, I found out about some additional "export fees" which were never mentioned before. I understood that, and proceeded to payment. The price shown to me at that time was about 165$ for shipment+insurance+exports fee. I agreed and finalized the shipping. Later that day I received a text from my bank, stating that about 290 DOLLARS were deducted from my account. I went to MyUS to double check, and the price for my shipment has mysteriously almost doubled. I have e-mailed their so called 24/7 customer support, and haven't even heard back from them. This has been a good lesson for me, and I'll make sure that neither me, nor anyone I could reach out to will never use this service again, well, unless they really want their money to be stolen.
Hi. Our apologies for any misunderstanding with the rate options for your package. Unfortunately, FedEx is not able to ship high value items so USPS was selected instead. We are showing that you currently have a case open with Customer Service. A member of the Team will contact you with an update as soon as possible.
I had a very positive experience with LUKE.
He answered all my questions about the new zip code.
And questions about mail.
When I wasn't sure about an answer he clarified things.
His replies were clear, prompt and to the point.
LUKE Rating: A+
Thanks to Beryl Grace from MyUS for his excellent and fast help, my shipment is now ready to be shipped to me
I had a package on hold and needed to ship it asap.
Pedde Jeff D. Was very helpful and after uploading the invoice, i could sent it.
Thank you very much!
Really preciate the helping and assistence that Beryl Grace gave to me about the delivering of my product. It's my first buying thru MYUS.com and for sure that this make a difference in future prodcucts that I attend to buy. One more time thanks the suport of MyUs.com, speacilly Beryl.
I recently registered to MyUS.com
Mr. Pedde Jeff D. Was a helpful assistance, he answers all mt questions in details,
I must Thank him for his help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rod. Our Chat system is still currently functioning however you may have to wait if the queues are full when you contact us. You can send us a message instead for a reply within 24 hours. We are showing we have received several messages from you over the last few days and all but the most recent were already replied to. You may need to check your spam folder if you are not seeing the automated messages with your case numbers. You should receive a reply for the newest messages soon. Thank you for your patience.