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Horrible experience! We are VIP client and have our own account manager. We sending 100 to 200 iPhones on each shipment every week. The first year was all fine, starting last month (04/2018) one package arrive we found out one iPhone 7 was missing! The Myus system showing correct amount of iPhones before sending out, but when we receive the 7 is missing! Contact the account manager who refused to investigation at all and told us to buy insurance (2% of total value). Then today's shipment arrived, one iPhone 6s plus was missing! Can't believe it happened TWICE! We can not trust Myus any more! They even dont try to investigate and do nothing. Do not use Myus if you want to send expensive items! Super disappointed!
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Hi Jay. We are sorry to hear that you have had an issue with some missing items. We offer insurance to cover any missing or damage during transit. The cost is just $2 per $100 of coverage and this is required by the carrier to file a claim. We are showing that your account manager has already replied with more details on your inquiry. Please continue to follow up with them directly so they can best assist you.