Sarah M.

Absolutely brilliant customer service - had an auto-generated error message telling me that part of my order couldn't be shipped - was worried that it was a customs issue.
Darwin stepped me through what to do - in the end it was a simple issue of my shipping preferences being set to a delivery service that didn't ship to Australia. In a few short exchanges over live-chat Darwin explained the issue and how I could fix it.

Long story short - my delivery, which includes a bunch of gifts for my wonderful mother, are safely on their way.

Many thanks Darwin, you made our Mothers day complete :)