MyUSReviews 5,288

This account was made by mistake, using a false credit card information, my sister as a card holder have tried to resolve this issue with the customer service but customer service wasnt seems very helpful at all, it was charge under a different name and paid with a different card holder name monthly for 1 year with no activity. Me and my sister were deeply very dissapointed at myus.com because of a bad customer service, you will lose a possible good customer in the future, definitely will stay away from this company your website is not save at all!

I have used MyUS for a few years now wih reasonable service but always a few issues with parts they cant send or the addresses merchants use are always wrong, But the last experience I had was shipping a couple of Ebikes to the Caribbean which I emailed MyUS to check and they replied yes they can airfreight and gave me a quote of $200 per bike. When I ordered the Bikes and had them sent to MyUs they then told me it would be $1400 to send both bikes. I told them this was way more than their quote and I asked them to send the bikes to a shipping company locally and I would have them shipped. I told them I expected no charge as this was due to their missleading quote. My Us eventualy sent the bikes to the shipping company but without my authorisation or knowledge charged my Credit Card for $200 for the shipping. They also charged my Credit Card with $50 of miscellaneous charges, some from nearly a year ago that when asked to do so could not corroborate. When I contact them about this issue I get no valid response, I will close my account with them and use another Company.

I have been buying camping and hiking gear in the US that is not available in Canada and got it shipped to my suite with myUS.
It's been easy to keep track of what got delivered. They help reviewing the value of the items for customs. The website offers a very clear interface that makes it easy to estimate how much shipping is going to cost and how long it will take.
I was pressed by time and they were very helpful, expediting the check in process of one of my items to help me send as many as possible. Luke from the customer service staff was really instrumental in this happening.
I'd say that with MyUS, the devil is in the details:
They let me know that i had couple of items requiring special packaging as dangerous good but i had to ask about the specifics to know how to deal with it. As professionals in shipping goods, i think they should have contacted me to tell me what my options were and how to make this go smoothly. They didn't. The default settings i had picked for shipping did not allow me to create the shipping request for dangerous goods and their website did not explain the details of why and did not give me much action on this.
MyUS doesn't allow you to speak with someone from their customer service on the phone, which make urgent matter a bit more difficult to communicate, and when you have a lot of questions, they don't all get answered by email. That part is frustrating.
I was lucky that Luke, from the customer service staffs, was very responsive and helped send my shipping request by the end of the day. However, i wanted to make it by 3pm for same day shipping and i didn't because of these hurdles and some mistakes on my part...

Overall, MyUS does a good job. The fee is great for the service. I am waiting my big package to see how it was consolidated but i'm satisfied with the receiving/shipping and being notified so far.
I think the service would be that much better if a customer service representative was to be in touch with you as soon as you open a suite, so you'd have a go-to person for all the details. There will always be some details when it comes to shipping anywhere in the world so i think making sure the customer can talk to someone and be advised on best options would not only make it hassle-free for customers but also a lot easier for the staffs to prepare the items to ship.
I am glad that i was in touch with Luke all day when i was trying to beat my deadline and he did a fantastic job.

I had a bit of a problem with my credit card payment for the shipping, i Had to change the card to a new card number but unfortunately this card still had to be approved by myus so it took 48 hours to do that.

I spoke to Dorothea and was extremely helpful, she was so kind she sent my package out to fedex so long to have it shipped to my destination without me even paying yet. I was so surprised, she said I can settle the amount once my card has been approved by them.

Thank you so much Dorothea you are awesome :)