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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

Jordan
1 review
1 helpful vote
Follow Layal T.
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It was way better than I expected
December 22, 2019

First I was very spectacle because I saw some complaints about their service, but it was completely the opposite, I compared the shipping price of every company I know and they were the cheapest and the only one to charge by the weight only and not with size. They shipped it from the US on 26/12/2019 and i got it to my place today 30/12/2019, all my stuff was in great condition. The costumers service on the online chat were great and helpful I can remember Roderick and Ina they were very helpful. I also got help on Facebook. Help was available 24/7.
My only complaint is that I was charged extra 7.99$ Coz of incomplete info but it's ok.
This is my first experience with them and not the last.
I'm sorry for my long review.

Date of experience: December 19, 2019
Australia
1 review
0 helpful votes
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Good job
December 22, 2019

Roderick
Was a good person to chat to explained everything to a T.

Date of experience: December 19, 2019
Kuwait
1 review
0 helpful votes
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Great service
December 22, 2019

Edrian was so helpful to fix my problem... Thanks myus is one of the best shipping collectors and I have been using this company more than 3 years... Thanks alot

Date of experience: December 19, 2019
Singapore
1 review
0 helpful votes
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Website wasn't updating my parcel status. Tried countless times to get in touch with someone about my parcel and it's whereabouts. Finally managed to chat with Roderick who just went and dug out the info I needed. He was fast and polite in his answers. Definitely a great CS. Now I'll just wait at least I know my parcel isn't stuck in space.

Date of experience: December 18, 2019
AE
1 review
0 helpful votes
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Always great service
December 20, 2019

Abubaker was so helpful and fast response he managed my case and solve it I would like to thank him and thanks MyUS team and company

Date of experience: December 17, 2019
BN
1 review
0 helpful votes
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Great Service
December 20, 2019

Flawless, fast, polite service received from Roderick.

Date of experience: December 17, 2019
GB
2 reviews
1 helpful vote
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Mr Ray
December 19, 2019

Mr Abubaker in customer service, he is very professional and highly quick response. Appreciate there fast response..

Date of experience: December 16, 2019
Burkina Faso
1 review
0 helpful votes
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Great help desk.
December 16, 2019

I have to correct declared value of a Macbook with market value of $600.14 people where before me. When my time arrived, Esther Micah professionnaly handled my problem and solved it within a couple of 2 minutes. Keep up the good job.

Date of experience: December 13, 2019
AE
1 review
0 helpful votes
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Prompt and great service
December 16, 2019

I had an issue with billing on myus.com with respect to membership fees. My interaction with Roderick was good. He understood my issue immediately and was able to resolve my issue immediately.

Date of experience: December 13, 2019
Anguilla
1 review
0 helpful votes
Follow Junior U.
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EXCELLENT customer service
December 15, 2019

My shipment was missing my suite number and as a result my packages were not showing in my account. I requested live chat and the customer service representative was John Nasser. He was extremely helpful and patient. Helped me locate my packages and updated my account. I highly recommend shipping with MyUS.

Date of experience: December 12, 2019
Spain
1 review
0 helpful votes
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Very fast and kind response
December 14, 2019

Talk with Ronnaren to solve a problem, it was solved fast, kindly and in a effective manner.

Date of experience: December 11, 2019
Hong Kong
1 review
0 helpful votes
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Roderick did a great job
December 14, 2019

Roderick is very responsive and efficient to handle my enquiry and address my concerns. I am so happy to use myus and will recommend to my friends

Date of experience: December 11, 2019
GB
1 review
0 helpful votes
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Very helpful
December 14, 2019

Roderick was very helpful today in answering my question and I quickly got the answer to my question in a speedy manner. Great customer service Myus provides

Date of experience: December 11, 2019
Seychelles
1 review
0 helpful votes
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Roderick Helps a lot
December 13, 2019

Roderick was really good and very helpful when attending to me.

Date of experience: December 10, 2019
Italy
1 review
0 helpful votes
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Perfect Assistance!
December 13, 2019

Thank you Michael for helping me! You have been so fast and prepared!
Awesome experience with you
:)

Date of experience: December 10, 2019
Iraq
1 review
0 helpful votes
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Great support team
December 13, 2019

There was an issue and i tried the LIVE CHAT and the agent Roderick was very helpful and he solved my issue

Date of experience: December 10, 2019
Germany
1 review
0 helpful votes
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Short and Efficient
December 13, 2019

Ronnaren has been able to handle my request and provide me with information regarding my package in an efficient and timely manner.
Couldn't ask for more!
This customer service was great!

Date of experience: December 10, 2019
Iceland
1 review
0 helpful votes
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Good
December 13, 2019

Michael helped me with where my order was, fast and professional answers

Date of experience: December 10, 2019
Saudi Arabia
1 review
0 helpful votes
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Incomplete Address but it belonged to me, a minute to confirm and Proceed. GREAT GOB ( Roderick who helped me on that)

Date of experience: December 9, 2019
Kuwait
1 review
0 helpful votes
Follow abdullah M.
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Roderick is a great help
December 12, 2019

Roderick was very helpful to find a solution to my lost shipment which was my fault. I put the wrong suite number, but Roderick corrected everything in a short period of time

Thank you

Date of experience: December 9, 2019