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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It's just been one day ago that I came across myus, and I went to the live chat on the myus website with about 10 questions or more. Michael took his time and answered all of those questions, pointing me to the right places to get the right answers. Michael is a great asset to this company. Thanks Michael.
I found Michael to be wonderful at his job. Fantastic, efficient and kind. Great work.
I had to wait a very long time to access help, but Michael was very helpful
MyUS.com has a reliable customer support, fast &accurate answers... Edrian was very helpful. Thanks a lot :)
Thank you Michael for the patience. I am so impressed! What a remarkable person and company. They have a customer for life!
I contacted myus to follow up on my shipment and I got a very quick answer to my questions right away. Thank you Michael
It was good experience and Roderick was so helpful.
Was locked out of my suite over holiday period.
Sent email thinking it would be days due to holiday break.
However, email returned to me with in a hr with clear concise instructions on how to fix the problem.
Thank you Michael for your assistance
Very efficient & helpful! Roderick helped me to resolve my issue in no time.
Terrible customer service and unfair charges for a customer who never used this service. Your charges will never be returned or refunded after an accidental start of MYUS account. They do not care even though you never used their service. I would strongly recommend NOT to use MYUS.com.
Havent even use the courier service but the customer support is awesome. Thanks to Roderick. This review is all for you my man!
I had the pleasure to talk to Michael. He has been extremely nice, professional, and efficient. He responded to many of my doubts in no time. Very much recommended.
I was getting mixed figures for weight from merchant to carrier, but myus.com agent helped to check again the weight and corrected accordingly
I highliy recommned myus.com, they are best for custmer service and rates
Very good and nice people like Micheal she was very helpful and solved my issues with the shipping requirements
Michael has just given me excellent service and solved my issue immediately
Excellent, Abubaker is very very very helpful, he is answering quickly, and so kind, and assists very excellent, i wish him all the best in his career
Professionalism and hospitality at a high level than I could ever imagine. I liked the way Michael handled my difficulties. Am now ready to go shopping.
Wanted to see if MyUS would ship a package that i did not purchase from an online store. Roderick, my agent, was very professional and answered all my questions as asked. Hopefully, after getting all the information, everything will go off without a hitch. Thank You Roderick. If i ever have to contact you guys again, i hope i get lucky and get you as an agent.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.