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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I was stressed that items had incorrectly marked as flammable. But support only needed me to send the MSDS that I had on hand.
Pleasant and cooperative with the request that we had initiated. Multiple queries were resolved in a short and efficient manner.
I was totally frustrated with the newly implemented policy that requires customers to upload their invoices at *******@myus.com. I expressed my frustration with my representative at the time-Abubaker. She was able to walk me through the process, explaining in detail how it should be done correctly after i initially provided the documents incorrectly. She maintained her composure throughout the entire process, she answered my questions in detail, and i was able to successfully upload my documents as per the new policy. In my opinion, her customer service was unparalleled.
There was a mistake in putting the value of the item but the agent Roderick have been very supportive to correct it for me. Great job keep it up!
Roderick is a great help in assisting my issue as my seller key in the wrong amount for my parcel
I had a package MyUS received without an invoice. They gave it a value of $200 more than what it was.
I did a chat with Michael(a great guy) and got this fixed.
There customer service is Frist class. Mistakes can be made but u need good customer service to fix it
Excellent packaging and great customer service
Their customer care Rep Edrian and Neil had helped me through the shipment procedures...
Highly recommend for people who want to buy from US.
I was very worried as it been a week i did not received my packages yet. Michael the on that serves me make it easier. Very professionally handle my case and found my package within minutes. Kudos to Michael to make it such a breeze handling my case.
John was extremely helpful - I really appreciated his assistance! :) Thank you John!
I am very happy for the experience with Roderick, he helped me and explained to me all my doubts I am grateful for the help.
I am very pleased with the work the MyUS team has done, they are quick to handle issues and ship extremely fast.
The agent "Roderick" in seconds fixed my issue. Really awesome service!
Roderick has given a wonderful support and I am really thankful
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I had trouble to register my credit card due to difference of currency between myus.com and my account local currency but thanks to Edrian i was able to sort it out
Always have solutions for any problems whether be it for shipping, billing, account access... etc. Also very competitive prices and good deals
I had difficulty logging in to my account. Michael was very helpful and patient.
Adrian solved my problem once I told him. Very quick response and helpful as well
Customer service Michael was really helpful. I threw dozens of questions at him and he made sure every question I had was explained properly and professionaly.
I have contacted MyUS chat to ask about the delivery attempt issue and the agent Michael has helped a lot! I appreciate the agents support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members