On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Had issues with uploading the invoice and seemed to be running out of patience. Roderick helped solve the issue seamlessly
Very fast answer and clear by agent esther... she help me very much... thanks. Continue like this
Excellent experience. It was Roderick who helped me with the queries.
He patiently helped me out with all my requests and informed me of everything I needed to know about what was happening with my parcels. Polite and respectful service five stars.
If you tell me that you want to send the product to my customer directly
Edrian quickly understood and responded quickly.
Thank you very much!
I was supported by Edrian and he was very kind in trying to help me in any way he could. Appreciated.
Michael quickly provided the info I needed, fixed my problem & was friendly to deal with.
I had ordered some quite expensive boots that were a birthday present to me to my MyUS address. I had an email from the seller saying it was delivered but I could not see it in my suite. I used the online chat and talked to Michael who was able to quickly find my package which was apparently labelled in the wrong way by the seller. Michael promptly found the package and transferred it to my suite saving me a lot of stress. The whole process was very easy. Thanks again Michael!
First setting up account and had a problem with resetting password. Both Jason and Michael were very patient and persisted to resolve my problem.
Experience was great, I have received a patient and respectful treatment from a Mr. John Benedict. They really take action with professionalism and respect, I asked for a link to place a rate, it was wonderful.
I connected to live chat and was guided on steps for my parcel shipping to Australia. Ronnaren was extremely informative and very helpful with how it works. I very much appreciated the patience and courtesy with my many questions. Thank you again Ronnaren.
Love these guys, always willing to help out and look after me when I have issues, which is rare. Thanks for your help Edrian.
My experience with MyUs hasn't exactly been good the past few days. I've spoken to 2 of Edrian's collegeues regarding a shipping situation I had, and people were not so helpful compared to the help Edrian gave. I really truly appreciate the help he's given, as a teenager dealing with the situation I had. In all honesty, if I owned MyUs, based on the experience I just had, I would make him supervisor because his customer service really is very outstanding and understanding. Normally I wouldn't have made the time to even write a review, but this is an exception
I asked Roderick where is my package was because it does not give me an answer when I put my tracking number in. He helped my immediate and told me where the package was en route to me.
Verry good to hear the package has arrived at MyUs and not lost.
Live call with Roderick was verry good and solved the issue 100% in a few minutes.
Customer service Michael was really helpful. I threw dozens of questions at him and he made sure every question I had was explained properly and professionaly. I have contacted MyUS chat to ask about the delivery attempt issue and the agent Michael has helped a lot! I appreciate the agents support. Best company
Thank " Edrian " for the help
Was fast and great and soo polite
And my problems solved from the first time
Prompt shipping, good customer support (Michael), shipment has yet to arrive... Will update this review once I have received it...
Michael provided me quick and kind response in the support of My US.com.
I first use MyUS.com this time. I feel like to keeping use this company for shipping because of this experience.
Thank you!
Michael was fantastic, he replied to my 'contact us' question promptly and by asking me for only a few small pieces of information, he was able to reactivate my account really quickly and ensure that my most recent order got to the stage where I could fill in the shipping request. Many thanks!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members