MyUSReviews 5,288

Ordered a Braun shaver (with an internal Li-Ion battery). According to my check with a couple of other similar services, an internal battery should not incur any "hazardous material" charges. But they charged some $21 extra for processing "hazardous materials", and that was included in the declared value, which meant I had to pay some extra customs charges. To add insult to injury, FedEx makes a special (and rather sizeable) charge just for taking the package from the customs. Which meant I had to pay some $100 for shipping only, excluding the customs charge. Stay away both from FedEx and from this company.

Just another business who wouldn't know good customer service if it bit them in the behind. They managed to lose my first shipment with them, and then told me it was essentially too bad because claims can only be lodged if I purchased insurance, and I had not. It was a low value shipment, so I didn't need insurance.
But I did expect a refund of the shipping fees they charged, since I paid for a service which was not provided, and they refused because the only way to do that was to lodge a claim. Catch 22.
Some time later, they informed me they had found my shipment and shipped it out - but charged me a second shipping fee! Even after I explicitly told them not to. Several days of back and forth over email, and they graciously decided to give me a credit for future use, and called it a refund. No, a refund is money back in the original method of payment. Not a credit for a service which I will never use again. Save yourself the trouble and stay away from this dodgy business.

My us is good at shipping costs while consolidating your shipments and and im a long time customer.The problem started when they had delayed shipments because the business got a hike during covid-19.So they started cheating of all kinds. Putting extra charges sending shipment for review and finally createing label and not handing over shipment to shipper because its not ready and also charging u at the shipment order and sending it after like 20 days.Not answering chat and calls and e mails. I moved to another trash company global shopaholics and they were worse than myus. I hope some new company will come forward and give better service.My recent shipment is not handed over to shipper but label is created and now its more than 10 days, No answers to any queries

I use MyUs a lot. Have being tolerating the delays because of Covid-19.

But I cannot tolarate being robbed, two full shippments, ans some items in another shippment.

I needed to treating to file complaints with FTC for being robbed and FBI for FRAUDE since MyUS was changing the reals values of the invoices.

For that I am being penalized, my suite was blocked from open cases and report wrong doings, my emails go answered and they INCREASED the weight of my shippment, therefore increasing the FULL price for shipping. Which means I will have to pay MORE in costums fees in my country.

To show it was on purpose, I have two shippment requests from 05 and 8th September and they were not shipped yet. But the new shipping request were they increased the prices, was requested on 11th September and SHIPPED on 11th September with twice the value of the real shipping, because of the added weight.

The most mismanaged, poorly functional company with the worst customer service that exists is Myus.
They received my package and that same day I created a delivery request, they made me wait 8 days to finally cancel my delivery request.
The reason? THEY DIDN'T KNOW WHERE THE PACKAGE THAT THEY JUST RECEIVED THAT SAME DAY WAS.
They opened a process to locate the package, it took 24 days for that and in the end they found it.
Again I requested that they send it to me (it took 7 days to send it)
Now it turns out that the tracking has not been updated for 7 days since they supposedly sent it, fedex never received it and they do not want to be held responsible.
I LOST ALL THE MONEY AND MORE THAN 1 MONTH OF PAIN.

I understand that businesses have been affected by the pandemic, & things are not running smoothly, but MyUS is not owning up to their mistakes now. I don't mind that they are taking a long time to log in shipments to suites, & taking longer times to ship out ship requests. What they're failing at is the fact that they're IGNORING emails, & have not replied to emails I've sent from two months ago. They have also lost two items I've ordered; one had never been logged in to my suite, & the other logged, written in the ship request receipt, yet I didn't receive it (& it was surely never shipped out, since the boxes that I received were packed full, & the item lost wasn't small in size, so it wouldn't have fit). They have yet to explain themselves, but they don't even care about responding to emails. To prove this isn't a one time mistake for me only, my brother also has a separate subscription & a separate suite, & had ordered a big shipment from a supplements store, tracking said MyUS received it & signed for it, & two months later yet they still haven't logged it into his suite. He had contacted them through email with no avail, & only got through to their live chat after waiting over an hour for customer service to connect, & even after that, there wasn't any meaningful help from them.

Conclusion TL/DR:
They're losing items, & not responding to emails at all. They are putting ZERO effort in customer service & resolving issues of them losing your shipments. Stay away from MyUS for the time being, don't subscribe to their services, don't renew your subscriptions, & stop using their services until they do their jobs & respect their customers. Until they get their act together, MyUS is no more than a 2-star service that I'd advise against using.

Provided advise of incoming shippment and still after 8 days not in suite. Request consolidated delivery takes 10 days. Never respond to and email. Place items in review for no reason. Takes more then a week to process and place packagd in suite. Delay delay and delay. Purchased a gift for my wife's birthday. Its gone missing. Send more then 4 communications, not one response to address status. No customer service. MyUS blocks real reviews.

Had 2 packages arrived Aug 5 and only 1 was in my suite. Numerous emails and finally 1 chat managed to go through. Given them all info, tracking and Invoice. No one responded till today. I have lost some money for the items. I hope someone can start a Class suite action against them which I will surely participate in. They were good before until recently. SCAM SCAM SCAM. To all future customers. PLS AVOID MyUS or you will regret it!

This is the worst company I have ever dealt with. The customer service is non existent and it is impossible to get assistance. The do not respond to emails and their Chat line does not work. The cost of shipping is not 80% less as advertised. It is 80% more. I eventually cut my losses, cancelled my membership and discarded my packages. My sanity was worth more than the $120 I had spent. Do not use this company. You will regret it. I wish I had read reviews before I did.

I was baited by the website's attracting ads.
I purchased an item from Ebay (1000$+) using buyer assistant, the amount was paid in full on 21-Aug. The assistant took the money and did not make the purchase until this moment unlike their promise to purchase within 2 days max. And now the item is out of stock and they got my money. While searching I found out that if they refund they will refund as credit to be used on the website itself. It is unethical to do so and such policy is hidden and confusing.

I contacted them in several locations to understand if I will even get a refund but I got no feedback at all. Not an automated message even.
Oh, and I have 2 other confirmed orders from Amazon for almost 10 days now with no updates.

Stop advertising for your website, you cannot take on new customers.