MyUSReviews 5,288

This company used to be alright but in the last 6 months have gone down hill. Customer service is useless, you can't call, they don't respond to emails and the live chat is disabled. Still waiting for a reply from 3 months ago. Took 46 days for them to process one item and lost the other. Was refunded for the lost item and told if they ever found it they would return it to the seller. 3 months later they found the item and charged me without my knowledge 4 times the price of the original shipping charge. $183 USD for a 3 pound package that isn't even mine. It should have been returned to the sender like they stated in their email. Tried contacting them by email, phone, live chat and facebook but no response. Everyone stay clear of this company now. Their shipping calculator is a scam as I it calculates by weight and in their terms and condition they state they charge by dimensional weight or actual weight whatever is greater. Not what they say on the home page of their website.

Refund money that he's been charged from my account for a storage fee I have paid over 300$ for a storage fee on a package that is on Hold by you for a declaration value I have no response of declaration no response to my emails no response from MYUS and YOU have the nerve to charge me every day for 6$ daily! Unbelievable!
I want my money back! And someone to contact me ASAP! If I will have nobody to contact me back in the next couple of days I will contact BBB! This is the 7th email that I'm sending about this
And I have 5 more emails of requesting to know what's going on with my package that arrived on august and disappeared just like MYUS!

Hi
I am a user of your website (Myus.com)
Some day before, my account hold for several days, and I contact the support team and say waiting, we will contact you And they say your account will be opened in the next 24 hours and you can use it
Several days since 24 hours and my account has not been activated
The support for this site is very weak
Their online chat does not give the correct answer
And when I send an email, it takes a few days for them to respond
My products are in the account and I can not track them
And I cant send them.
I received an email with the following subject:
(Hello Marjorei,
I am writing you today to inform you that due to some information provided, we can no longer provide you services.
The packages remaining in the Suite can only be returned to the merchants.
Please contact the sellers through Amazon or through the merchant websites and request a pre-paid return label. Once you have the labels, please reply with them attached to this e-mail and we can have the packages returned.
I look forward to your reply with the return labels.
Best Regards,
Tracy
MyUS.com
www.myus.com)

Many of my products are non-refundable and I cannot provide a return label for them Because many sellers are not willing to take back the products And a lot of time has passed since buying them
I have purchases made by myus.
Do they get a return label for the products they bought for me?
My request is that I can log in to my account and send my products
to my address or allow me to send the products to the US

I made a ship request end of August and they finally shipped it more than a week later via UPS.
UPS could not process the shipment because MYUS had not handled the export documentation properly and so it was returned to MyUS. The packaged arrived and was accepted by KIMES on 18 September 2020.
To DATE, it has not been re-logged into my suite and no one has been able to give me an answer on whether it is lost.
I have queued on the chat everyday and have, to-date, spoken to the following customer support personnel Novelyn, Beryl Grace, Jeannisa, Pedde Jeff, Ina, Roderick.
Today is 7 October and no one has officially told that MyUS has lost my package. This kind of service is utterly unacceptable. Fine - I get that things are tough with COVID but at least you have to account to your customers. If we can't trust you to admit that our packages are lost your care, I don't know how we can trust you to accept and forward packages!

Long time member with generally reasonable service. Over recent months MyUs have not responded to multiple queries despite creating a case and they also do not respond to phone message as their mail box doesn't accept any more messages. They suggest sending an email which I have done multiple times or Chat which is also not working. Are they still in business?
I have been trying to send packages in my suite for the last month but cannot create a shipping request as the link button to do this is greyed out and not functioning and I can't find any other way of doing this. They are also continuing to charge inappropriate storage fees. I need my goods to be sent NOW. I realize COVID has slowed things down, but this is ridiculous and their lack of response is unacceptable.

I am just needed to say all of that again because I've seen a newly created reviews about hidden fees in 12/2018 myus charged my account for 30 dollars or at least those 30 dollars only what they could take from me it started when i made my new account in 2016 and i forgot about it then I got a promotion link that i got a free year from them after returning to my account and adding my visa card the site immediately charged the card for 30 dollars and i never got my free year even just warning you guys its not a trust worthy and i will add a photo from that email
Btw i contacted them in 2018 and they suck at helping people those support agents suck very suck at there jobs in the end of our conversation i told them to close my account and send my money back because this is cheating but the funny thing is that they kept charging me till one day they closed my account there's is proofs in these photos

I've been a MyUS customer for a couple of years and have always enjoyed their service. But recently it's been very disappointing. I have sent them emails, social media DM's, filled a form on heir website and it's been 2 weeks of constant follow up with no reply.

I basically have been trying for the last 2 weeks to ship an order however the create ship request button is not working. I have sent them pics and I keep following up with no reply.

I only get the automated generic reply that says my case #*******.

Please help!

Raki Phillips

I had excellent experiences with MYUS with one big exception...

IF your package goes missing within the warehouse, they look for it for 7-10 days. After that, they will give you a credit (by you providing an invoice of your purchase) which will include the value of the item, and shipping. That's fair.

What is not fair is that if your package is located at a later date (if say someone comes across it by chance under a pile of other packages in the wrong department/bin) you will not be notified and the package will be discarded (or perhaps even kept by someone!) Who knows!?

I was told that there are thousands of packages to deal with every week, and they cannot put their focus on one package, which I understand! However, to not even give someone the chance to reclaim their package that was lost by MYUS in the first place is completely and utterly ridiculous. If that package had your wedding ring, irreplaceable pictures, or anything of great sentimental value or high rarity, you won't get it back even if they find it after the "looking period" when it is considered "lost"... seriously MYUS, you guys kick butt but that's a crappy policy, at least give customers the chance to claim their lost package if it happens to be located at a later date! Regardless whether or not anyone is "looking for it".

I was told all of this by a worker in a live chat from MYUS.

Will I keep using it? Yes, but I am now very apprehensive knowing that small packages may be lost and not reclaimable after you are issued your credit, EVEN if its highly unlikely that a package gets lost.