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MyUS
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MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
NL
1 review
0 helpful votes
Follow Teije B.
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Jessica helped me excellent through the process. Due to vacation I wasn't able to verify the amount.

Date of experience: June 22, 2015
Angola
1 review
0 helpful votes
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Packs on hold
June 25, 2015

I was looking for a solution about 2 packs that was on hold. The assistant Julie helped me very quickly.

Date of experience: June 22, 2015
Brazil
1 review
0 helpful votes
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Excelent
June 25, 2015

Jessica was very good and solved my problem quickly

Date of experience: June 22, 2015
Saudi Arabia
1 review
0 helpful votes
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Fantastic
June 24, 2015

It was a great experience where I got helped and supported. The agent Jessica was so kind and supportive.

Date of experience: June 21, 2015
Saudi Arabia
1 review
0 helpful votes
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Excellent Customer Service
June 24, 2015

Hi,

Your employee Jessica is super friendly and very helpful she solved my problem in a matter of minutes. Keep the good work up!

Thank you.

Date of experience: June 21, 2015
Hong Kong
1 review
0 helpful votes
Follow Li K.
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Jessice was great when helping me to send a ship request.
As i remember she has been helping me twice about this same problem. A really nice agent! Thanks!

Date of experience: June 21, 2015
Thailand
1 review
1 helpful vote
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Mistake on declared value
June 24, 2015

Well I had a live chat with Jessica, she was very professional and courteous.
She handled my concerns and I felt there wasn't much she could change for me in hindsight but what she could do she did.
Which is what anyone really wants someone that makes the effort.

Thanks

Date of experience: June 21, 2015
Saudi Arabia
1 review
0 helpful votes
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Thnaks
June 24, 2015

I like to thank the team on the live chat for their fast response, special thanks to jessica

Date of experience: June 21, 2015
Saudi Arabia
1 review
0 helpful votes
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Fast and easy
June 22, 2015

This was a really easy experience that took little to no time at all, all of my needs were taken care of. The support agents name is Kelly

Date of experience: June 19, 2015
Saudi Arabia
1 review
1 helpful vote
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MYUS support Brie
June 22, 2015

I had an issue in MYUS
I just wrote my issue in the title
Brie came and explained everything to me in no time.
And she helped me with all my issues in no time
Which proves shes a pro in her work as a support
Am thankful for her and all MYUS great team...
And for everyone helped me before...

Regards

Naif

Date of experience: June 19, 2015
South Africa
1 review
0 helpful votes
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Now impressed with MyUS service
June 22, 2015

Ok, since the review I wrote below, things have been cleared up by great service & advise from Ginette at MyUS. I've since updated my feedback & overall rating as indicated above & a much happier MyUSer.
I will as a result abandon looking for alternatives, I doubt I will get better service!
=================================
When I did an online quote for the shipping of an item, the quote was between $60 & $100, I then completed the request to ship selecting the "cheapest" carrier option, but it seems that the highest was still selected.
Why don't we see the comparative costs per carrier when we apply for shipping as shown when doing the quotation?
Why was my selection of cheapest carrier not acted upon?
It's also clear that other selections are not adhered to: not to repackage, including smaller packages, including late packaging, etc.

I have been with MyUS for many years now it seems I need to look for an alternative...

Date of experience: June 19, 2015
Japan
1 review
0 helpful votes
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Thank you
June 21, 2015

Thank you, Kristen.
I was anxious not reach luggage ordered, but was helped by customer service.
I am grateful.

Date of experience: June 18, 2015
RU
1 review
0 helpful votes
Follow DMITRII P.
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Sometimes you need a help right now, without any delays.
Special thanks to Jessica from MyUS.com for an unforgettable level of service and quick solution. Just a couple of minutes she understand the essence of the problem and help with the fast appropriate solution.

Dmitry
Client MyUS.com

Date of experience: June 18, 2015
Saudi Arabia
1 review
0 helpful votes
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Myus live chat
June 21, 2015

Had a live assistance from Jessica and it was a fast response with clear information

Date of experience: June 18, 2015
China
1 review
0 helpful votes
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Excellence Service on Live Chat
June 21, 2015

When I had live chat with Jessica online today, all of my questions had been answered in time and I'm satisfied with her efficiency and attitude. She helped me a lots. Thanks.

Date of experience: June 18, 2015
Chile
1 review
0 helpful votes
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Live Chat with Kelly
June 20, 2015

Kelly answered all my questions & was really helpful. I´m a new customer and just wanted to put my mind to ease about a few things. Really nice first experience with having to deal with MyUs. Thanks Kelly!

Date of experience: June 17, 2015
Benin
1 review
0 helpful votes
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VERY GOOD
June 20, 2015

I was a bit mad at My us because i was unable to delete or edit my address book. But Jessica kindly helped fix it. She was willing to stay online till i was satisfied. Thank you Jessica for your patience. Please MyUS kindly make it simple to create a ship request.

KIND REGARDS
Cassien

Date of experience: June 17, 2015
Kuwait
1 review
0 helpful votes
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Straight answer to my question
June 20, 2015

I had couple of queries and got straight answers that explained how to..

Date of experience: June 17, 2015
Qatar
1 review
0 helpful votes
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They r really amazing
June 20, 2015

Best site ever amazing shipping...
Thank you so much Julie for ur help..

Date of experience: June 17, 2015
Mexico
1 review
0 helpful votes
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Great and fast service!
June 20, 2015

I had some issues with my tracking number and Pedde Jeff D. Solved it immediately! Thank you very much!

Date of experience: June 17, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL