MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
Agent Kristen was so patient with me and she helped me processing my items for shipment.
Very prompt response.
Recently had a query on my account with MyUS. Jessica was the friendly lady that assisted from when the live chat started till the query run it's course. And I have to say, I'm super super super impressed. Probably the best customer/online support product service I've ever had! Thanks Jessica for your help and keeping me in the loop. 10 out of 10 for MyUs for this one. First time I'm using this kind of service, and Jessica's support and friendliness gave me confidence in the company and the service they deliver. Thanks again!
I hate the new system in creating shipping request but i really appreciate the help was provided to my by Kristen she went above and beyond to help me out
I just had a helpful conversation with Kristen. Until this time, whenever I was having a chat session with a MyUS staff, it was like talking to a robot without getting the actual answers.
Im in kuwait so i had trouble contacting fedex for local shipment being lost or not shipped
Myus contact them and located the shipment and gave me in details what happened when my shipment status on fedex stated delivered when my recipient said he didn't receive anyhting
Thank you myus
Because this wonderful person and was friendly (Jessica)with me
I have been helped by Jessica, and she was outstanding
Nice to talk with Jessica, she was great and helpful!
The agent Teresa was very good and nice and helpful
Agent Kelly connected with me immediately and provided expert assistance while closing out my account. Kelly was informative, polite, and fast. I really appreciate the live chat customer service MyUS offers.
Had several inquiries and an issue regarding my packages. But don't get me wrong, this is my first time using this kind of service and i'm on the opposite side of the globe from where MyUS is so its highly likely to kind of worry about the items you bought online and send to MyUS. However, with the help of the 2 ladies mentioned on the title, all inquiries and my recent issue was resolved very quickly. I gotta admit, they kinda chat like robots, but hey, they get the job done accurately and quickly. A thumbs up for MyUS in this department. I'll probably update this review when i get to send and receive my packages. But so far, they are awesome!
Teresa was very helpful. She resolved my issue without any delay.
I just log in to the chat as i wanted my item to ship out as soon as possible as one of the item was still waiting for receipt verification. And as i was still typing to explain The very nice Agent Teresa have already send me a message about what i was gonna ask and i have to erase all my type words. Great customer Service. You get your Customer right and you WOW me.
Keep up the good work. A++++
Teresa, was very helpful with my questions and also offered to waive off an "Account Switch" fee for renewals
I would like to recommend anyone willing to open an account at MYUS to think twice and shop around. I had my account opened since 3 years and bought a few things on the first year with a paid membership. However, on the second year, as I did not planned to send any package, I left a request on their contact form that I did not want to renew the membership. However on the 3rd year they continued to charge me explaining that they did not receive my request.
About 2-3 wks after they charged me, I recontacted them and told them that I did not wished to renew and I already contacted them last year. They denied and said that they would not refund me for the recent payment yearly passed although I wished to go for a free account.
I have never had such experience where they charge you for not doing anything and wont refund you back even if you dont want to continue.
Bear with me, I will not do advertising for other freight forwarders but just shop around. And you'll be surprised of the international coverage of the competitors, the level of service and low prices that do not lock you.
MYUS has a poor management policy.
I chatted with Jessie, and she was a total brick in helping out with my parcels and packages.
Not forgetting Daniela who helped answered all my query and she was as helpful!
Thanks so much! Super great service. Hopefully it'll go on as time flies <3
Kelly was very helpful and answered all my questions immediately:)
Great customer service
Thanks a lot
Jessica was very knowledgeable and had all the perfect answers for my questions. She is very polite too.
473-459 – [PM] - MyUS.com Case ******* -PKG ID 00-863-1367
Alison-san
Thank you very much for your good help.
The picture is really helpful.
All my questions/inquiries were answered and explained professionally.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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