MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
Used live chat the agent Jessica was helpful with all my questions. Put my mind at ease for a first time user of the website
I recently had a case where the I received a shipment and two items were missing from the package. I raised a claim form and within a three days I was fully refunded.
- customer service has taken a serious fall: very slow responses (takes a few days now to get an answer), unwilling to listening to customer problems
- they not have value for the time The most important thing
- Register of Packages take more then 48! They are so slow
I will pay 50$ more to Company can care of customer and they Service faster and better then this
Tip for this Company: if you have to much customers make sore to hire more employees to take care of them:)
This will be my last deal and i will move to another company
I recently had an unpleasant experience with MyUS.com service. The management is very helpful and help me to retrieve my lost, Thank you for your help Ginette. I will continue to use their service because of their valuable business ethic.
Thank you for your review on sitejabber. I'm very sorry to hear your shipment arrived missing one item. When you purchase insurance you are protected in the event of loss or damage to your shipment. Insurance is free for the first $100 in value and it costs $2 per $100 value thereafter. We have contacted you via email to follow up in this regard.
I had a rc plane shipped to Australia from myus. It arived in appalling condition despite requests to have additional packaging added for protection (which was not done).
I paid for insurance and made a claim. It has now been 10 weeks and no response despite multiple emails.
A absolute joke.
Jarrod
Thank you for your review on sitejabber. We are very sorry to hear your RC plane arrived to you damaged. Insurance protects you in the event of theft or damage to your shipments. Claims can take up to 8-10 weeks to process. We reached out to you via email to verify your claim has been paid in full.
My queries regarding shipping costs were answered promptly by Brie!
I wanted to know more about how I can delete my account and Devin helped me out quickly and without creating any confusion.
I didn't wait long time in chat, directly found Devin Whom who started chat with asking me what i need, since i asked her how can i find the shipping rate, she just tool a moment to answer me, here answer was so helpful!
Thanks a lot Devin Whom and i hope if i need any info. Will find you who chatting with me!
Missing package located within a couple of minutes, thank you! Looking forward to receiving it :)
I had a problem in filling the value of my purchase because i had some free samples with the purchase. I chatted with Brie and asked me to send the invoice. Within minuites she arranged it and i completed the package request for sending.
I appreciated the precisness and promptness not to forget th friendly attitude of Brie.
Fast to solve my problem with shipping especially with new items.
The agent understood my concern right away and had a solution for it. She made me feel like she was treating it with urgency as well. And I had confidence in her capabilites and solution since she was quite ready with an answer as soon as I described my problem.
This was a very frustrating process for me due to FedEx terrible customer service. I wasn't aware that shoes aren't allowed to be imported into Mexico unless you have an importer permit approved by the Mexican government. My package, which contained more items besides the shoes, was stuck in FedEx customs agency in Toluca for several days with constants threats from FedEx personnel to send my merchandise to unclaimed (lost) items. Despite the terrible service I received from FedEx I would like to thank Jessica from MyUS for her prompt and kind assistance during this process, not only was she always nice and concerned about how I was feeling, but she escalated the problem and helped me get my shoes back to my suite, liberate the rest of the merchandise and get a refund for all of the extra shipping fees I had to pay FedEx.
MyUS management took into account my feedback and they have already added a warning in MyUS website to alert Mexican customers about the shoes import restriction.
I wasn't able to send my shoes back to Mexico, but I sent them to a friend in the U.S. who will bring them to me in her next trip to Mexico City.
I ad a problem with the storage though i didnt ask for it plus it is way over priced and lacks notification and the website is so complicated
We have emailed you directly. Please note: MyUS.com premium members can store packages for up to 30 days at no additional cost. MyUS.com standard members have the ability to store their packages for up to 5 days.
I had a package that could not be sent to Angola. Requested the shipment to Brazil and was promptly answered by Alison and all was well resolved.
At first I had my doubts but there actually proved me wrong. Delivery is really fast.
But the one problem is the charges, apart from that, every other thing is good with them.
Kudos! MyUS.com
First time I used these guys and I parcel to ship to Australia was $73 U.S. Dollars. That is no discount! Very disappointed. Not worth purchasing from the U.S.
Thank you for your review. I’m sorry to hear you were not pleased with our shipping rates. All of our shipments are sent via express couriers and deliver to you within 1-4 business days. Shipping rates to Australia are based on total weight of your shipment as well as your membership type. We have a handy shipping rate calculator on our website so you can estimate your shipping costs.
http://www.myus.com/en/international-shipping-rates/
The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.
Thanks miss jessica have helpd me 5 stars too solve my problem today and i very happy for her help. Thanks alot jessica.
It was good i wish to have the option not to flag all my future shipments since I know the policy by now. Nevertheless, Alison did respond fastly and clearly and finished every thing in a matter or an hour.
Thanks for her I had a pleasant experience.
Thank you for your help and special thanks to alison.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review on sitejabber. We have emailed you but we have not heard back from you. We realize your time is important. As a MyUS member you can expect to see your packages logged to your account within one business of arrival at our location. You can also expect an email reply from us within one business day. If you need to reach us right away our livechat feature is available 24/7 and we are available by phone Monday through Friday from 9 AM to 5 PM EST.