MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
Ever since I became a member I have found that the services I have requested for have been taken carefully and responded promptly to my satisfaction. All the staff I have communicated with are very helpful.
Excellent Service and would wish you every success in your business.
Ashton is very friendly fast customer service thanks again Ashton
I had a problem with my package that delayed the shipping and to my sorprise when I chatted with the support\Ashton he was really helpful. I had bad experience before and Ashton has brought back my trust with MyUS. Thanks a lot.
MyUS is a scam. Please do not make the mistake of paying 3 times the usual shipping rate from the US to Australia by using the MyUS service. Their terms of use were not disclosed before I signed up and then I was charged 3 times the usual shipping rate without being given an opportunity to review the charge in advance. I have reported their conduct to Century 21, who uses them as a shipper. Please do not believe the misleading and deceptive allegations on their website that they save their customers money - its false and I paid 3 times the usual shipping rate to Australia.
I purchased products from BH photo video recently. I forgot to mention my suit number of myus. I thought it will be rejected and will be sent back. The customer service of myus was so helpful, they accepted the packages and requested me what to do. Thanks Alison.
Their hidden charges continue to build up. This is second bad experience I've had and eventually with all the hidden costs they end up costing you almost twice as much as regular shipping from Amazon.
They also asked for USD 85 documentation fee to ship a badger shaving brush that cost USD 30 when badger is not even listed on the CITES appendices. Now getting the seller to ship it for no additional documentation or charges!
Not worth it for personal shoppers. Please use the sellers shipping instead of using MyUS - their estimated shipping rate is never the actual rate you will end up paying and will only realise this when your credit card is charged.
Thank you for your review on sitejabber.com. The export of animal products--including animal and reptile skin, fur, feathers, horn, bone, teeth, shells, mother of pearl, some plants and some seeds--is regulated by the U.S. Fish and Wildlife Service (USFWS) and the CITES (Convention on International Trade in Endangered Species). Some animal products may require country of origin, and the animal genus and species and we can then ship them to you with proper export licensing. Regretfully, currently MyUS.com cannot export CITES species. For more information please review our FAQ regarding Agricultural Products, Animal Products or Mother of Pearl.
You guys don't make it easy to contact support from your home page but lucky for me I had a page where I had delt with support so I wrote my problem and Allison solved it lickety split great job Allison thank you
Attention to detail. Prompt reply back. No slouching about. Very attentive..
Just to be clear this isnt the first time i use MyUs live chat. I do every time i have problem with a package or request any additional information. Every time the representatives are always helpful and pleasant and they do their best to work things out on the spot and thats what just creats the difference and makes you so happy cause they really make things happen. Thank you all for the great help and support. Today"s reperesntative is Julie she was great
1st time shipping with Myus and i must say it is an amazing experience!
Dear Jessica explained and guided me through the stages and provided cost estimates with an in-chat smile!
Thanks Amazon for choosing people with a high efficiency to help us.
Specifically Alison.
Good Luck <3
I had mistakenly shipped an item to myus which cannot be shipped to my place... i am new to myus i was waiting waiting for it to be approved and shipped but could not then i found this live chat and with an agent i got to know it cannot be shipped and i wanted to return it... then i met with the extraordinary agent TERESA she helped me through she was just like an automatic answering machine. And so nicely fixed the problem i had... i tried a lot to make her angry to test my 1st experience with myus but i failed she is just an honest loyal agent and MYUS is doing a superb job to help us. where most of the websites shipping is not available to us.
THANKS MYUS AND EXTREME THANKS TO TERESA I HIGHLY RECOMEND YOU TO ALL
Hi there
One of my suppliers sent a shipment to MyUS with the wrong details and very little information. This was a high value consignment which seemed very hard to track down and left me very worried.
Devin from MyUS customer service promised to do the best she can in tracking it down and would try and sort it out the same day which she did!
Devin's friendliness and efficiency really impressed me!
Regards
Francois Viljoen
I am a big importer who work with multiple companies like myus.com in start they were very good and nice but now they are creating alot of problems with me. Alot of issues i am facing with them and plainning to leave it as soon as possible. Because they are not helpful to me at all my shipment is stuck in bangkok but they are not helping me at all. No bother there to help the client. Very much dis-appointed from the employees now. If any of myus.com responsible person can help me so contact me directly on email: *******@gmail.com
Thank you for your review on sitejabber. We're very sorry to hear you are unhappy with MyUS.com. We confirmed your most recent shipments have been delivered to you without delay and within 2-4 business days. Per your request we have contacted you directly via email.
I want an order canceled by the personal shopping dept. but they did not effect what i want even after 4 times i had chat with some agents until i got connected to Teressa. She only said; 'one moment pls' and i said 'ok' then she said 'thank you'.
After some few seconds, she told me the order is now canceled.
She was friendly, polite and calm. I like the way she handle my complaint
Jessica on live chat at MyUS was so helpful in assisting me with my troubles when my receipt would not download to MyUS. She gave me a quick solution and offered a tip for the next time so that this will not occur again.
I'm new from my us but I would like to know more about myus and see me
My Last experience was fast even with the error on my Credit card. And also loved the way you wrapped my staff to protect fro damage.
Thanks a lot
Everything was smooth. I had a pleasurable experience.
When I had a problem, ALISON came in and took care of everything.
I'm very happy with my us.
Thanks To You Alison!
Great customer service, excellent, and quick in solve any problem, especially Judy, she was a great assistant to me^^
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review on sitejabber. We’re sorry to hear you are unhappy with our service. Please note our terms of service are presented to you at the time of enrollment. They are also posted on our website for your review at any time. https://www.myus.com/terms-conditions-privacy/
Shipping costs can be determined prior to shipment by using our handy shipping rate calculator which is available on our website. https://www.myus.com/pricing/calculate-shipping/
Please private message us your suite number so we can review your account.