MyUSReviews 5,288

Om I bagged MYUS recently now 6 months later after haviong tried two competitors I am back with MYUS and in balance I have to say MYUS as there service stands today well out performs the others for several reasones.
1/They actually take phone calls simple an obvious but some of the competitords dont!
2/There support by chat or email gets things done! The competitors always ask you to raise a ticket and I have never had them do ANYTHING about the problem on the ticket.
3/MYUS is comparable costs cheaper if you send light stuff more expensive if you send heavy stuff.
Overall MYUS is more proffessionbal and helpful than their competitors howvere this whole industry could do with a shakeup.

What could MYUS do better
1/Offer more hours for their support/chat/telephone service
2/Ensure obvious peak demand periods are better catered for i. E after a holiday they have to process a bunch more parcels they dont cater for this very well so if your pracel is one of those that arrived during the holiday it will take a lot longer than normal to get processed ( but no different with anyone else)
3/I sends a lot of heavy car parts that are small the fact MYUS only charges by weight and not by industry accepted item cubing based on size and weight I get slugged with freight costs.
4/ Having more than one shipping location is really helpful and if they had one in California would reduce shipment costs to Australia especially when you can often get goods shipped to there for free. One of the opposition companies had multiple shipping locations but their overall service was to bad to make this a benefit.

It takes forever to connect to their agents and their agents are incredibly slow in responding.
Inaccurate package information being updated on packages, I pointed it out clearly based on the Amazon shopping page, the weight was updated as 114 lbs whereas it was 74 lbs clearly mentioned on Amazon as shipping weight. I can understand a couple of pounds plus/minus, but a whooping 40 lbs is too much.

Also, before shipping a TV to them, I asked their customer care agent if it would be fine to ship it to Japan, and they assured me it would be fine and now they claim that they need to pass it through some sort of Magnetic Review Process, as the TV contains a magnet. If there was such a process, why isn't there any thing mentioned on FAQs.

Even if a percent chance exists that its rejected during this process, I might me looking at a potential loss of a lot of money.

I had a query on the packages that were delivered to my suite that didn't reflect, so I used the Online Chat service. I contacted the service from South Africa at 09:38AM, meaning a 6 hour time difference with Sarasota, being 03:34AM. I didn't expect an answer, given the business hours message that appeared, so I was about to disconnect, but then I got connected to Abubaker, and he was excellent! Really good explanations, professional, polite, 'personal' in that it wasn't one of those typical "pre-scripted", "fit-this-question-into-a-standard-type-answer" exchange. He was really helpful, investigating my particular details and answering my specific questions. Thanks Abubaker, you turned my initial dissatisfaction into a positive encounter, and I look forward to further positives when it gets to shipping and delivering the items to me. Much appreciated.

Colleen Anne C was very pleasant to deal with. She was very knowledgeable, well informed and helpful.