Raymond M.

I recently placed an order with these guys from Australia for an item to be shipped to my reshipper. I placed the order tand had a heap of trouble created an order where you could seee they incorporated my suite no in the address it seems these guys dont like tricjky shipping addreses. Anyway eventually got it nailed so went thru and paid by paypal. A few minutes after this I got the usual paypal email confirmation plus an order confirmnation from the website, but then I got another paypal paynet confirmation. Wat I say, so I called them yes these guys offer 24 hours customer support awesome you say well yes if the people actually were able to help with anything. Anyway I explained to the guy I have been billed twice he found two orders in the system as it was many hours before they would open the warehouse he put in a request to cancel the order, so I thgought all good its hours before the whateouse opnes this is all one company all AOK.

But no see this company does not communicate internally too well nor do they use computer systems that talk to each other either that or thewy really are scamming foir money.

The next DAY I get an meial saying sorry we couldnt stop sending you two sets of the same brake pads because we didnt have time to stop it.

What you had like 12 Plus hours. What century is this and why offer 24 hr customer support.

Ok so now 3 days later (by the way I styll havnt received anything althou when I placed the order Im paid for one day shipping) they have suggested I nget the bozos at MYUS to print off a fedex label stick it on the correct package of brake pads that has to be returned then get them to write on it in a big c=red market the RMA no... whaaattt they know these wnet to a reshipper how do they think I am going to get MYUS to do that and will they pay their charge to do it NO.

Seriously stay away from these guys they have so far taken up hours of my time in emails and thej call to thweir 24hr support, they dont understand whats happening and clearly are disfunctional internally using disfuntional system wuth one aim in ming take YOUR MONEY!

IF THEY DO FIND A WAY TO FIX THIS LIKE CREDITING THE MONEY THEY TOOK I WILL UPDATE THIS BUT I THINK THEY LIKE OTHER PEOPLES MONEY TOO MUCH! STILL YOU NEVER KNOW.

Oh and by the way they will of course respond to this as they do and they wil; l have all sorts of weasel words and excuses! Dont Beleive It!

Om I bagged MYUS recently now 6 months later after haviong tried two competitors I am back with MYUS and in balance I have to say MYUS as there service stands today well out performs the others for several reasones.
1/They actually take phone calls simple an obvious but some of the competitords dont!
2/There support by chat or email gets things done! The competitors always ask you to raise a ticket and I have never had them do ANYTHING about the problem on the ticket.
3/MYUS is comparable costs cheaper if you send light stuff more expensive if you send heavy stuff.
Overall MYUS is more proffessionbal and helpful than their competitors howvere this whole industry could do with a shakeup.

What could MYUS do better
1/Offer more hours for their support/chat/telephone service
2/Ensure obvious peak demand periods are better catered for i. E after a holiday they have to process a bunch more parcels they dont cater for this very well so if your pracel is one of those that arrived during the holiday it will take a lot longer than normal to get processed ( but no different with anyone else)
3/I sends a lot of heavy car parts that are small the fact MYUS only charges by weight and not by industry accepted item cubing based on size and weight I get slugged with freight costs.
4/ Having more than one shipping location is really helpful and if they had one in California would reduce shipment costs to Australia especially when you can often get goods shipped to there for free. One of the opposition companies had multiple shipping locations but their overall service was to bad to make this a benefit.

I just want to say how incredibly awesome every single one of your customer service people are. I have bought from lost of online parts suppliers accross the world, Rexbo Germany Brit-car United Kingdom, ECS Tuning, Autohaus and MBpartsonline to name a few in the US but NO-ONE stands out for the kind of customer service Pelican Parts gives its customers. It just seems to be embedded in every contact your customer service peiopl, e have with a customer. No matter what the customer request issue or problem pelican Parts customer service people do EVERYTHING within their power to help, no one else does this as thoroughly as Pelican Parts. I feel when I reccomend Pelican Parts to a friend I am actually doing that friend a favour knowing how well they will get looked after. Your website information is great your prices are unbeatable, shipping is A1 both time and cost and then there is the people that make all this work so fantastically well.

We all are too quick to let somone know when we are unhappy but to infrequently praise good service and Pelican Parts is the gold standard in my opinion.

Please add my thanks to all those I am sure that priase Pelican Parts for doing what it does.