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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Good service. Lovely was very helpful and straight to the point. Thanks!
Would recommend using if you have a quick query as they are fast and knowledgeable.
I needed clarification on how to transport items while achieving the best value for money. Agent Pedde Jeff D. Clarified this and I feel more confident now with the methods of shipping
Was not able to update individual values of each item purchased in the action page and this was promptly done for me by Colleen Anne C.
MyUs team they are always helpful.
Whenever I have any issue with my packages, it is solved in time.
Last time who helped me was Collen Anne, who did a great job.
Thanks MyUS Team!
I can't log in but I didn't my password.
Amor resolvs instantly.
So I can log in and dispatched my items.
I had a package arrive and was prompted to enter package value but for some reason it stated a quantity of 2 But I had a single invoice and when I entered it doubled the value per 2 packages. Using the help prompt I recieved help from Kamal first, but the chat was somehow disconnected. Then I managed to get Amor on the chat and uploaded the invoice. Amor sorted the package value immediately for me and I'm now waiting for the shipment. Great customer service.
Lovely was awesome and helpful. She answered all my questions and encouraged me to get started. I am now looking forward to my move.
My problem resolve in a little minute. Very very good operator! Compliment for Pedde Jeff D.
Perfect communication and all resolve. It's very good person
I got question, she had answer.
Plain and simple. Hope to continue doing business with you guys.
:) :)
It was good the customer services representative was very helpful named lovely. Just please get my package.
Had a chat with "Lovely" regarding some clarification about shipping options.
Impressed with the professionalism.
Keep up the good work, and my regards to Lovely.
Today I had web chat with one of your agent (Lovely) and she was amazingly cooperative and informative.
Thanks Lovely again for your help
All the best for you
Layth Abdulkareem
I had a single order delivered to MyUS but the supplier placed it in two packages. Pedde Jeff D. Was very professional in response to my query regarding the value of items requested and he quickly updated the value based on the confirmation invoice I had available. It was however disappointing that only one of the two packages was listed in my suite although both had been delivered to MyUS simultaneously by the same carrier.
Great help from Pedde Jeff really excellent help and friendly communication i understood clearly my solution to my problem
I received a package damaged and it was also harmful to handlers. Was given options to have to sent to me in present condition or return to sender or destroyed. I opted for the first but when I spoke with live chat I received didn't options I can make which I didn't like as I wanted to package regardless of the damage. I waiting a day to have my query looked at and Luke was the one who assisted me I explained my request once to him and we looked at the issue with the compliance team. This ended favourably as it was possible to forward the package to me after making sure he package was secure enough to be shipped.
Thank you to Luke and the compliance team... also thank you to the person on the live chat with me (Darwin) who escalated my request when he noted he was unable to give me a satisfactory result.
I appreciate the work of the while team. And it shows what a little patience on both ends can achieve.
The parcel that arrived did not have invoice in it. They updated the items value almost in an instant after I provided them with the commercial invoice. Thanks to Christian A. Dor the excellent service.
Had some issues with declared values and Amor was very helpful and dedicated to resolving my issues. Thank you.
I would like to thank Amor the good deal they've answered all inquiries welcomed, thank you for customer service
Christian A is an awesome staff! Responsive, friendly and sincere to help. MyUS is definitely a reliable company. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members