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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Had a query about a parcel not appearing in my suite but the customer care rep (Louther) was very helpful to let me know the whereabouts of my parcel and when i could expect it in my suite.
Great Service from Louther. Was very good at sorting my problem. Love this company.
Can Highly reccomend them to all
I use chat to query the item that i buy on ebay. And the support kamal is very good for attending my query. He explain to me the whole process. Thank you kamal.
It is excellent service in this site especially for Kamal. Thank you very much Kamal for your help and service. Best wishes
I have tried using the MyUS live chat customer support for the second time and I do love it,
The fast resound and the nice talk and the quick understanding of the customer need.
My last live chat was with "Abubaker"
I went on the live chat with Abubaker and he was helpful in getting a refund of USD 101 which was excessive for just 2 tshirts.
Fast, courteous, knowledgable and helpful. Excellent experience. Thanks again! Filler filler filler filler
Great shipping forwarding service.
I have used their service in the past more than 10 times to ship my stuff and had no issues at all.
Note: I haven't used their service since 2014 but this review represent my experience with them between 2012 and 2014 and hopefully they are still providing an excellent service as in the past.
Fantastic live chat agent.
Very helpful. Prompt response.
Was able to resolve my issue within minutes
I contacted the support team today to change something about my account, and Fresha was really great support.
I had all my answers and just subscribed to your premium service thanks to Fresha!
I would definitely recommend your services. I will give it a try and give further feedbacks.
Thank you Fresha for your valuable support, and thank you MyUS for your great service. Sure i recommend it to my friends.
Some USA sellers don't ship to Australia, that is when I rely on myus.com. This company takes care of receiving, packing, shipping and safe delivery of your item by international carrier. It costs a few more dollars, but it is well worth it. I highly recommend myus.com as a reliable, professional carrier company.
My first package was received before the expected date. It was packaged well and with care. I have tried other services and find they have competitive prices. Email correspondence has been quick and friendly and everything is dealt with in a timely manner. Excellent experience.
Good job he does. And was very helpful
Good job he does. And was very helpful
Good job he does. And was very helpful
Good job he does. And was very helpful
MyUS provides a very well tuned service. I have used them several times. Not a one situation calling for being dissatisfied. I would describe them as a team desperately willing to help. In one single occasion they did a mistake (one of my items got lost in their Warehouse): they took ownership, found the item and shipped It totally free of charge and all the time they kept me informed. I was delighted. When things go wrong, you actually get to learn the real kind of service you receive. They clearly demonstrated they care their customers. I'm glad to say I'm one of them. And pretty happy, by the way.
Five stars. Reliable service. Great for personal shopping. Will be using again and again.
Cost effective. Great customer service
Agent was fantastic. He did clear all my doubts and queries and also made good my losing my one month of free trial...
An absolute pleasure interacting with Agent Amor.
Today) Abubaker(reply was quick, unlike those who had served me in previous times, thanking him.
I always ask Mios to provide people who serve the client quickly.
Secondly, we want you to reduce shipping costs because they are very expensive compared to the weight of the box.
Thank you for your valuable feedback Wejdan. We are glad to hear that you received great service from Abubaker. Shipping rates are based on the weight of the package and the shipping carrier you choose. If you ship with MyUS' special Budget Economy carrier, shipping a 1 lb package from the US can be as low as $9.99 depending on the destination! You can use our Shipping Rate Calculator to estimate the shipping costs in advance and avoid any surprises! https://www.myus.com/pricing/calculate-shipping/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruno. Thank you for taking the time to share your valuable feedback. We are truly sorry for any frustration with the verification process. This is used for security reasons. We have shared your feedback with management as we are always looking for ways to improve our service.