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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I had some trouble accessing my account, but the staff was expeditious wit my request. Thank you Christian A.
I went on live chat with Kamal to inquire about order process, shipment, delivery, and account. It was very good conversation. Very helpful. Excellent. Thanks Kamal.
There was quite a long wait to get served. Once service began Amor was excellent- fast, polite and answered my query efficiently
Amazing customer service support with the online chat.
Fresha solved my problem within a minutes and that's was great
Special thanks to Christian from Myus.com who was very helpful and professional, I wanted to change my membership and he was willing to help from the first minute and that is what you expect ONLY from a top notch customer rep. Myus.com as a general is a great company, they are very customer oriented though, I have a couple of suggestions, first you need to decrease your shipping fees a little bit and please improve the chat service because there were no any agent available whenever I tried to contact them in last few days.
Excellent service from Louther. Quickly verified my in review packages which needed urgent shipping.
Mr. Pedde Jeff D was the chat agent. I had basically sent an invoice for correcting the item value for one of the items i had purchased on Amazon. After this i sent a message too to myus. But my item value was not updated and i was in danger of paying warehouse chrages for 3 items when it wasnt my fault since i couldnt ship the itms unless the item value was corrected. Mr. Pedde Jeff D rsolved the issue very quickly and cleanly over one chat session, and also provided easy instructions on how to ship since i was shipping for first time.
The help was good and the details excellent
She was quick to respond to the problem with her solution
Amor gave me a great service really helped me. I also really like the site in general what you give your customers with shipping items that can't be shipped directly to their countries
First class experience very very very good... happy to work with you sir... nice experience and nice company
Id like to thanks fresha for help me to resolve the issue and for fastest response now the issue resolved and im happy whith the resolve good luck
This is my second review and the more I write it's never enough to say how wonderful this company is. They always provide the best service every time I re-ship my products from the US that too at the lowest price.
The customer service is top of the line and they help me every time with queries regarding my packages.
I would like to thank Colleen Anne. C for helping me out last time with my packages. She patiently helped me with my request and solved the issue instantly. Keep up the good work, there should be more customer executive like you. Kudos to all MYUS team for the awesome job that you guys do and make it convenient for us to import things to every corner of the world.
It was a good experience, unfortunately my issue was not solved as might have an issue with my bank. The agent Pedde Jeff D was very helpful and very professional and tried to solve my issue giving me different options. However, Monday I will check with my bank and try again.
Thank you very much agent Pedde for your precious support.
Kind Regards,
Mario Pinto
Thanks to jeff d pedde i understood everything and i was totally lost cause im a first timer at online shopping and everything else.
Excellent service, great pricing, Very prompt and friendly Customer service (Amor and many others), expert packaging (Nino, Dave and others)... totally reliable!... thank you MyUS... Keep up the good work
I am a new member to the service and so I had some questions regarding my account. Amor was patient and helpful in answering them.
Abubaker was very helpful and fast to respond he help me to change my zip code to add it to my ebay account
Especial thanks to miss colleen Anne c. For rapid response.
To insert the value of marchents.
I will advice my friends to deal with myus services
Christina A thank you for sorting out value of item
I could not down load my invoice
I could not changevalue so I had to send photo via emailhopesomehelpped figure this out
Thank you Christina A
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne. We are very sorry to hear there was a wait to receive assistance. Occasionally, we are busy helping other members but usually you can try back a little later to reach us right away. We are glad to hear that Amor was able to assist you when you did get through. Thank you for your patience and your understanding!