MyTrip

Hopeless customer service, appalling behaviour. I am still waiting to be refunded for a flight cancellation by the airline in early December 2022 and Mytrip want to charge me a cancellation fee for that.
I purchased this flight through Mytrip application and they are saying that I have to dispute this with the airliner.
Absolutely ridiculous.

Run away

Me and my wife got a flight from Austin to San Francisco (Roundtrip). I payed $646.-. I just called Alaska Airlines to cancel the flight because of the Corona Virus Situation. Guess what: Alaska Airlines would give me a certificate for $278.-, because that's what the actual cost is for those flights! So, my trip overcharged me with $368?!?!?! Are you kidding me?!?!?!? I understand, that they would charge something extra for their service (what ever that service is?), but $368.-?!?!?!? The best part is, you can't contact them. The phone line let you know that there is a over 2 hour wait time and hangs up. I tried to find a email contact form they're talking about online... nothing! I believe I have to say goodbye to my hard earned money?!?!? WTF! I hope the Corona Virus will make them go bankrupt!

I had booked flights with them of which go cancelled and I have waited for my refund for months only to be denied. I am so disappointed in mytrip.com and I am going to do everything to get my money back!

Make a complaint to ACCC. Hey everybody, who can't contact mytrip.com travel agent. If you live in Australia, please make your complaint to the Australian Competition and Consumer Commission (ACCC) https://www.accc.gov.au/
If this business doesn't care about their clients, we should ask for the legal process. It is not ok to leave your clients without help. Thank you mytrip.com for not helping, not answering emails, disconnecting phone number.

I bought some flying tickets with them, they change the flight times or the airline... when I contacted them to tell them that the new times didn't suit me, and I would like a refund, they told me that for the refund I would have to pay them half of the price the ticket cost me... I would stay well cleared from booking anything with them, they are a bunch of robbers just after your money... be aware.

I purchase a flight with cancellation guarantee that would provide a voucher of 90% cost in case of cancellation for any reason. I called to the service and they told me to cancel the flight with the airline first and then to request a refund. So, I cancelled the flight and made numerous attempts to call, but the line was unavailable. Therefore, I send a mail to customer service with the information about flight cancellation and request of refund. The company did not provide a refund with the argument that I sent them a mail instead of calling to them. What an absurd!

I realised my surname was wrong because it was auto filled by Google to my maiden name. Then I call the agency Immediately this is 6 months before my flight. I called almost 50 times and exchanged almost 20 emails. They sent me payment link after payment link for name correction but nothing been done till the end. They said the airline asking you to pay this fee for changes etc few times same story when I called the airline they have no record of my case from agency and the airline asked me to stop paying and they will fix the problem at the airport just asked me to bring necessary documents. This is the No. 1 useless and unreliable agency. I paid for child meal for my daughter and I didn't get child meal for all the four long haul flights I took. Now I am asking for REFUND for the payment I did for name correction no idiots handling my case. Purely fraud agency.

The Worst!& How Disappointed service!

I have changed my return ticket and paid for $73.5 for flight change.
They have newly booked my return flight with wrong name.
So,I asked for to correct my name, then they sent email to pay S$60.00 to correct name.
I replied them why I have to pay for it because this is not my fault.
Their team booked my name wrongly.
But they never replied me.
Lol service!
I swore I would never use this third party, my trip!

I usually do not want to harm anybody, but here is my experience with mytrip.com where i lost 1100$ because i booked on Friday evening, and found out a mistake in my eticket the next day that happened to be a week end.

1. I received an e-ticket with a truncated name
2. I was unable to reach anyone in customer support on saturday to fix the name as requested by turkish airlines
3. I had to buy a new ticket
4. The ticket issued by mytrip.com was not used.
5. I called many time the support to claim a refund, without success. They do not accept any refund.
I lost 1100$ dealing with this company.
I wonder how can i user can just put the 1st 2 characters of his name?
Turkish Airlines told me that they do not have a problem if Mytrip.com adjust the name, but nobody was available from their side.

Worst flight experience of my life, took the money twice for my flight and I actually don't have any flight, still no money back and I am now down 100's of euro. An absolute joke! Customer service is horrendous, don't ever book on this site!

Please don't get any flights through this company! We are in Norway airport and due the situation, the country is almost shut down. This company did not allow us to take an earlier flight and tried to charge us more than the initial price of the flight. They are taking advantage of situation that is very global and dangerous. We need to come back to our countries. They are only looking to make money from customers. Please don't buy anything from them, be careful. The customer service is horrible didn't look for a win - win and treat was really bad the person also was Iliash.!

I book a flight and did a mistake, try to cancel flight, after booking in 5min by the way! This $#*! company try to make money over me, but it's always after booking you have 24 hours for having a full return! They try got 50 euros for cancellation or changing! Never have any deal with them!

Making a simple trip very uncomfortable. Confusing check-in, especially for EU citizens related to checking in with their EU ID. Check-in available only via their app, they charge for everything. Support suggests you to call the airline for simple things, basically useless.

I would give ZERO stars if I could! They change connecting flights that become impossible to make and do not help you rebook at all, unless you pay an "administrative fee". Even though it is their fault/own doing. This is probably a scam tactic to get extra money. They leave parts of your itinerary UNCONFIRMED (initially confirmed but a few weeks before the flight they change things around) and it is nearly impossible getting in contact with a representative. My international flight is in 3 days and I have not heard back from them at all. I would not have my updated and confirmed ticket if not for the airline that took matters into their own hands. The airline said problems with this travel agency are very common - they are surprised they are still in business.

I purchased a plane ticket in June for a flight that was then rescheduled for another date, I declined the reschedule and asked for my money back. I have not yet received my money from MyTrip even after 5 months. I am being told by this company's customer support to wait, but no specific date, no concrete timeline for the refund.