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MyTripReviews 2,721

3.1

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From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+239
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
778
value
741
shipping
517
returns
644
quality
693
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Ghana
1 review
0 helpful votes
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Booking reservations
October 16, 2025

I think the platform is great for novices to maneuver during booking. I am however not sure why passport ID has no field for completion. Moreover, I think the order number should be complemented with the ticket number.
I will be glad if these can be explained to me.
Thank you.

Date of experience: October 6, 2025
Indiana
1 review
0 helpful votes
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Not a very smooth experience
October 15, 2025

They should not increase the prices while still filling the form. The time to fill the ticket details and pay should be increase to 50 mins. Also I didn't like the voucher part. Atleast for first time users it should allow some discount with a minimum of 10%

Date of experience: October 5, 2025
Florida
1 review
0 helpful votes
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My favorite Site
October 14, 2025

I consistently have a great experience with Mytrip. The pricing is excellent. The service if necessary on a booking has always been courteous and efficient. If there are multiple sites to book at the same price I always select Mytrip.

Date of experience: October 4, 2025
Viet Nam
1 review
0 helpful votes
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Tout est parfait rapidité facilité je recommande vivement ce site

Date of experience: October 4, 2025
TZ
1 review
0 helpful votes
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Todo claro y bien..
October 13, 2025

Todo claro y bien. Ya habia reservado y quede igual de conforme. Son muy profesionales y confiables

Date of experience: October 3, 2025
Isle of Man
1 review
0 helpful votes
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Tried to book through opodo but didnt get to the final page... your site was brilliant no problem whatsoever... would definitely use again

Date of experience: October 1, 2025
Argentina
1 review
0 helpful votes
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Muy rapida, no tuve problemas con el pago

Date of experience: September 24, 2025
New Hampshire
1 review
0 helpful votes
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Timed me out at the beginning and then tried to add $30 to the flight i was looking at

Date of experience: September 23, 2025
Indiana
1 review
0 helpful votes
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Very good and low cost- but watch email address
October 2, 2025
Updated review

Good and easy to book with once you know how. Best prices at last minute trips too. Just watch your email address they put in at the airlines because Spirit airlines never gets the right email address from them. I have to go to Spirit website to manually correct my email address each time.

Date of experience: September 22, 2025

Pretty good except 'Check In' process
April 5, 2025
Previous review

Overall it was pretty good booking with My trip. There was low cost, last minute flights available on two different airlines. And the telephone customer service was actually good too. But there was a problem with check in with the airlines. I did not receive an email from the airlines for check in, even though a customer service rep said I would get the emails to do that. I noticed there was a different email address given to the airlines by My trip. The customer service rep said that was normal and ok. But it was not. I had to go to the Airlines websites and app to Check In for each flight. It was a hassle and time consuming to do that. But everything else was good with My trip and I would use them again if needed.

Date of experience: March 19, 2025
Illinois
1 review
0 helpful votes
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Simple and easy
October 1, 2025

Simple and easy. Lots of options make it confusing though. Please reduce those.

Date of experience: September 21, 2025
Nevada
1 review
0 helpful votes
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I like that you asked me multiple times if I see a typo bc I've actually typo-ed while booking before

Date of experience: September 21, 2025
Texas
1 review
0 helpful votes
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There is something very sketchy when there is a surprising price increase literally minutes before booking a flight.

Date of experience: September 20, 2025
District of Columbia
1 review
0 helpful votes
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Refund fraud
September 30, 2025

They will keep your refund even after receiving it from the airline company! They will urgently escalate the matter to the "team" and nothing ever happens!

Date of experience: July 23, 2025
Wisconsin
1 review
0 helpful votes
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This site works well
September 30, 2025

This site works well. There are too many add-on options, but I understand that companies have to make their money. I have no real complaints about the site.

Date of experience: September 20, 2025
New York
1 review
0 helpful votes
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Flight New York- Krakow
September 29, 2025

Excellent, website clear, the mention of luggage included or not was very clear,
No surprise at the end of the booking

Date of experience: September 19, 2025
Vermont
1 review
0 helpful votes
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Very easy and would use again for any of my international / multiple flight needs.

Date of experience: September 19, 2025
Massachusetts
1 review
0 helpful votes
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Good Yes, if we separate the various expenses, we can reduce them a little bit.

Date of experience: September 18, 2025
New Zealand
1 review
0 helpful votes
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Too many hidden costs; UI is mid; obnoxious added costs throughout the process; webpage crashing and etc.

Date of experience: September 18, 2025
Saudi Arabia
1 review
0 helpful votes
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Too long too complicated …
September 28, 2025

Too long too complicated …. You should have a faster option to make a booking

Date of experience: September 18, 2025
TZ
1 review
0 helpful votes
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This app is my go to travel app! Payment is swift and email of the tickets is right on time. Love the app

Date of experience: September 18, 2025