LifePoints

For no reason (apart from a generic list of 'possible' reasons), my account was suspended. Funny that it was just as I was about to redeem points for rewards! The 'communication' in response to my genuine surprise, was from a 'bot. I believe.
Only later did I realise that many, many other people have had the same experience.
Beware! Avoid!

Why can't I spend my reward points on e-gift cards? I get the following message when trying redeem my points. " Looks like you need to link a PayPal account"...
Lifepoints response-----
Jan 21,2025, 09:22 GMT
At LifePoints, we strive to provide our clients with the highest level of data integrity. Your opinions you provide in surveys are not only listened to but they also inform important decisions. That's why, it's very important we should be able to rely on our members to take LifePoints surveys seriously and follow our Terms & Conditions.

After reviewing your account, we determined that your membership and/or participation has not met our quality standards or membership requirements. The reasons for this could include, but are not limited to the following:
1. Inaccurate/Incomplete membership information
2. Inconsistencies in your profile or survey responses
3. Speeding through surveys
4. Straight lining (providing identical/similar responses to multiple questions)
5. False geographic location
6. Multiple accounts
7. Inappropriate language

Therefore, your account has been suspended and all LifePoints, incentives and rewards have been forfeited.

We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue to be our best and keep our commitment to the brands we help.

I have been a member of Global/Lifepoints going on 15 years and when Lifepoints took over, it has been going downhill. I wouldn't have a problem with my account being suspended if they would be honest and let me redeem "my" points. I"ve wanted to get off this site anyway, but I would like to be able to redeem "my" points.
If you are reading this and considering joining Lifepoints, you might want to reconsider.

I have been their member for over 5 years and I was satisfied. Yesterday i tried to redeem the fee for 10€ and i got an error message and to contact customer service to solve the problem. I actually contacted them and they told me that for some unknown reason my account was suspended and I'm losing my pay. When I asked what exactly I did wrong, they answered me with a list of 15 POSSIBLE causes. I still don't know what I did wrong. I asked them for my payment for the surveys I have already completed and they were paid by their partners and they reply to me with standard messages. Searching on reddit I discovered that it is simply the practice they have been following here for some time. Those of you who participate, keep that in mind

Joined the panel many years, I enjoyed this site - surveys were relatively easy to get onto, they were straightforward and paid quite well, compared to some sites. In addition, the redemption process was always smooth.

After migrating in April 2024. The panel was out of the blue, my account was suddenly suspended without any notice or warning. Obviously, I asked them why. I received a generic reply which hinted at quality standards.

I asked for more information and specific evidence of any wrong doing on my part, but received no reply.

In fact, they never replied again, even when I offered to pay back all the money I had been paid since joining the panel, which is nearly $1200.

As others have mentioned, they took what money was in my account. I found the refusal to engage in any kind of communication particularly disrespectful.

As seems now, your company has changed to scammer my hard work reward, I will report to ACCC and social media networks to get help.

I'd been doing surveys for lifepoints for around 5 months. All was going well, I made £10 and redeemed my awards with no problem. A couple of weeks ago I tried to redeem another £10 to my PayPal account but an error message kept popping up. I wrote to customer support and 2 days later was told that my account has been deactivated and I'm unable to redeem my awards. The same thing seems to happen to a lot of lifepoints members so I really do think they're a bit of a scam. They can stick their points where the sun don't shine. Y live and Ipsos Isay are better options

This is a very good survey / I like it a lot."I would like to have a variety of questions, and the survey should be short because some are too time-consuming. Thank you again for the prize, and it should increase according to inflation."

I joined LifePoints few months ago. I was very happy to participate in the surveys but a month ago they close my account and accused me of not being legitimate. These accounts hit me hard as I think I am a very honest person

Trying to cash out points for an Amazon gift card and kept getting an error message. Sent a note to help desk and the response is that my account is deactivated because "your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated."

There is nothing in my survey history that indicates issues and Lifepoints owes me a $25 gift card. And, in fact, I was still receiving survey invites and completed the monthly My Telco survey without issue and received credit.

I feel this is Lifepoints way of culling their membership and keeping the profits for themselves.

Don't be fooled by them. They get you hooked and then they turn on you.

They started off fine and then reckoned they'd sent the rewards, when they blatantly hadn't, then surprise surprise I couldn't log in and my account had been closed so they got to keep the rewards and basically said I was a liar. Don't waste your time with them, they'll just rip you off

I have been a member of this group for years. Back when it was Global Test Market, it was fantastic! I always go prompt payment. I even did a product test on a Keurig and they let me keep it. After a break for a couple years, I came back.
Whomever took over and switched it to LIFEPOINTS are complete SCAMMERS!
Conveniently, right before you have enough to cash out they will stop sending surveys. Then for no reason, when you have done NOTHING wrong, they will claim you broke the rules and deactivate your account without ever paying for your time!
I asked for specifics and they just regurgitated a list of rules it could have been, but refused to tell me just what I personally had done wrong. Because I didn't do anything wrong at all!
I also do in person product tests with a l9cal company and am always in great standing with that company. It's completely insulting to my character and it's illegal and a SCAM!
Steer clear! There are so many negative reviews lately saying the same thing. A very dishonest company! Who knows what they are even doing with your personal information at this point!

Their response to my cancellation was so vague it could have been for any reason at all. Once you've accrued too many points, they will lock you out.
That's unfair because they've collected lots of data and not fulfilled their part of the compensation.

A lot of work, minimal return.
Not paid for time taken doing pre qualifying test for each survey.
The surveys offer kick you off 80% done. So no pay! You can average less than $2.00 per hour. That's a fact.

Ive been doing surveys for some time now, this site seems legit at first and pays out small amounts. I built up around £80 to go towards Christmas then got locked out of my account and told I have breached their terms & conditions and have lost my money. After asking numerous times for the reason they have refused to tell me even after I have threatened legal action. There are far more genuine survey sites out there that act responsibly and within the law. I intend taking the matter further.

Life Points closed my account last week after having over 3000 points saved up. They have now done this to over 100 maybe even 1000 customers. They are a shocker, blaming customers for not doing surveys well while the error sits with them. They scam people and avoid having to pay people out by closing accounts. I think we need to report them to asic or other companies that deal with these kind of fake companies.

Don't use this site it's a scam. When i got enough points to cash out they temporarily locked me out of my account. I did the help center thing and never heard anything back from them this site should be shut down. It's s waste of time you won't get paid.

"Hi Robert,
We hope that the thousands of people who have shared pleasant experiences with us are proof enough that LifePoints Panel is credible. In the event that your account was deactivated, it was because you disregarded our terms and conditions."

Complete and utter lie! I asked you on a number of occasions to inform me where I had allegedly done something wrong. You couldn't! Why? Because you made it up so you wouldn't have to pay the money you owed me: £160! And even if I was somehow guilty of whatever it was I was accused of (completely non specific and wholly ambiguous), surely you're obliged to pay up what I have already legitimately earned before closing me down? It's evident you're a bunch of fraudsters simply because of the number of people with the same complaint! My advice to anybody using Lifepoints is to claim your money regularly; every time you've earned even just a fiver, because, they'll close your account whenever they need to save money.

Did some surveys amassed enough points to cash out a gift card, and suprise suprise like everyone else my account was terminated due to a violation of their rules.
What's funny is there is nothing really in their rules of service at all except for, your account will be suspended if you don't use it for certain amount of days.
This site is clearly a scam and I suggest you do as I am doing and report them for stealing data.

Only a member for three days and they've already suspended my membership before that I was beginning to think they were the best survey site building up $10 worth of points a day. I know for a fact I havent violated terms of use cause I take my time with surveys and answer truthfully. But I see this is obviously a scam that has wasted my time for three days and i was counting on that little bit extra money to help me out goodbye Life i wont be back you only get one chance with me