This is an email i have sent to Lifepoint's a survey site that is global but also operates in Australia. I am concerned and frustrated by their business conducts. An interesting note is they immediatley banned my account after i had completed a survey, which indicated this is an automated system. I also note their reply below, which i believe has happened to countless other consumers.

(Hi matthieu Thank you for your message.

Support Team (LifePoints)

19 Mar 2024, 10:07 GMT

LifePoints strives to provide our clients with the highest level of data integrity. In order to do so, we depend on our members to take their membership seriously, provide us with high quality and honest responses and to follow our Terms & Conditions.

After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.

We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue striving to be our best and keep our commitment to our clients.
The LifePoints Team)

They activley cancel accounts without warning and forfeit all the points users make on the site. So i have written this letter to them, The ACCC, Consumer affairs victoria and the ombudsmen.

I am writing to express grave concerns about LifePoints' business model, which appears to deliberately prey on vulnerable individuals seeking supplemental income. My own experience, coupled with extensive negative reviews across multiple platforms, paints a disturbing picture of systemic issues of your 'organisation', including:

Exploitation of Vulnerable Populations: Many reviews describe users who feel desperation to earn money due to financial hardship. LifePoints attracts these individuals with promises of rewards, only to exploit their time and effort with meager payouts. This practice is unethical and targets those most in need. You provide consumers with no protection.

Deceptively Low Rewards: LifePoints consistently ranks among the lowest-paying survey platforms. The discrepancy between advertised rewards and the actual value received demonstrates a pattern of misleading consumers.

Inaccurate Survey Time Estimates: Users overwhelmingly report that surveys take significantly longer than LifePoints claims. This wastes participants' time and further reduces the already minimal compensation. The company seems to lure respondents with false time estimates, a blatant misrepresentation.

Poor Communication and Lack of Transparency: Your sudden cancellation of my account without explanation exemplifies LifePoints' disregard for its users. This lack of basic respect and communication signals a company unconcerned with fair or ethical treatment of its participants.

I urge the ombudsman to thoroughly investigate LifePoints' actions. I firmly believe their actions warrant:

Public Rectification: LifePoints should be compelled to accurately portray reward rates and survey lengths to prevent further exploitation.
Consumer Restitution owed from your company I believe may be widespread: I will be investigating whether users misled into time-consuming surveys are entitled to compensation for their wasted time and effort.

Accountability: LifePoints must be held accountable for practices that damage public trust and harm potentially vulnerable individuals.

I plan to share my experiences and those of countless others on relevant review sites. I will also formally escalate this matter to the ACCC. LifePoints has eroded its reputation by deliberately engaging in misleading tactics, and I refuse to let your actions remain unchallenged.

Lifeponts is a total scam, my account was cxld when trying to redeem my points for a gift card!

After 5 weeks of trying, I still can't redeem my Lifepoints earned for the rewards promsed.
This seems to be a very common practice with Lifepoints...

https://lifepointssurveysscamwarning.blogspot.com/2024/02/lifepoints-surveys-consumer-warning-and.html

Thousands of people have had their Lifepoints account blocked or closed for no valid reason or as soon as they tried to redeem their points earned for completing surveys.

This is consumer fraud and the NJ State Attorney General's office would like to hear from you!

If you are a victim of the Lifepoints survey scam, please contact...
Matthew J. Platkin, NJ State Attorney General at
https://njconsumeraffairs.state.nj.us/file-a-complaint/
Or
https://www.nj.gov/oag/formmail.htm

I was a member of LifePoints responding to surveys received daily for about a month when I went to log in and received the message my account was inactive and to contact their support. I did so and received a canned message 2 days later saying they were expediting an investigation into the reasoning. I had previously cashed in $25 and not only had a balance of $15 but had also just completed a 2 week long drink log which promised a $35 Visa card upon completion. I received an email verifying I successfully completed the log (in the Kantar app - directly linked through LifePoints), they had my data and to delete the app at my convenience. A day later my account was inactive. After receiving the first canned response about the case being expedited, I waited a week with nothing and sent a follow up. I received another expediting it response. I then began checking better business bureau (they have a 1.0 rating here) and other sites with reviews and found a few positive but the majority appear to show LifePoints is not a reputable, responsible or honest company and they deactivate accounts often without concrete reasons and giving the same canned response from their team (not offering names or an opportunity to follow up in person or with a real person) - my email response is below - identical to many others:

Support Team (LifePoints)
Nov 13,2023, 12:10 GMT

LifePoints strives to provide our clients with the highest level of data integrity. In order to do so, we depend on our members to take their membership seriously, provide us with high quality and honest responses and to follow our Terms & Conditions.

After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.

I have never been anything other than honest and real in my responses to their surveys and have put much time and thought into every survey completed. I find it interesting they can question my integrity and honesty without knowing me personally. I did nothing to violate their terms and conditions which I have read and agreed to when signing up and being accepted into membership. It appears this is a common occurrence with the company and they decide which accounts and when they will be deactivated with the same reasoning given and no concrete or specific data to back their decisions up.

I enjoyed being helpful to the clients giving open and honest, well thought through responses to surveys and questionnaires while it lasted, sadly they have decided they are done with me and my 100% honest and integrity backed opinions.

I recently joined Lifepoints Panel.com with high hopes of earning some extra cash by participating in surveys. However, my experience with this site has been nothing short of a complete disappointment and a prime example of how some companies will go to great lengths to deceive users.

When I signed up for Lifepoints Panel.com around August 1st, their promises of paying around $15 for completed surveys seemed like a great deal. I diligently participated in their surveys, investing my time and effort to provide honest opinions and feedback. But just a week later, on August 7th, my account was abruptly canceled without any explanation.

I received an email from Lifepoints Panel.com, encouraging me to log in and check my daily surveys. Eager to cash in on my efforts, I followed their instructions only to be greeted with a message stating that my account had been canceled. This shocking revelation left me baffled, as I had followed all their rules and had done nothing to warrant such action.

Naturally, I reached out to their customer support seeking an explanation. Their initial response was vague, claiming they were "backlogged" and unable to provide me with any concrete reason for canceling my account. This lack of transparency only heightened my suspicions. Desperate for answers, I delved deeper and discovered that I was not alone in this predicament. Many other users had faced the same issue of having their accounts canceled when they were ready to cash out.

What's most infuriating is the deceptive pattern that Lifepoints Panel.com seems to follow. They lure users in with promises of monetary rewards, encouraging them to invest their time in completing surveys. But when it's time to fulfill their end of the bargain and pay out the promised amounts, they conveniently cancel accounts without providing any justification. This tactic is not only unethical but also a blatant scam that preys on users who are genuinely seeking legitimate ways to earn money online.

My experience with Lifepoints Panel.com has left me frustrated and angry. I want to share my story to warn others about the true nature of this site. It's essential for everyone to be aware of the risks involved and not fall victim to their deceitful tactics. There are numerous other survey sites out there that value their users and actually deliver on their promises, so don't waste your time and effort on a platform like Lifepoints Panel.com that is only out to exploit unsuspecting individuals.

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Having been a member of many legit survey sites and by far this was 1 of my top 3.
And I've never left a negative review online about anything as I've been taught to keep your
Comments to yourself until asked.

However after so many wasted hours if not days in frustration with no help, first login issues and it didn't matter what Platform I was using, it took days for site to accept a password change. Then after that was
Done, then when I do login now I cannot even view the dashboard where I know there are surveys as well
As a purchase diary that I diligently filled in the entire month of April almost, but of the last 3 days of the
Month site all of a sudden won't allow me to access so I couldn't finish, which in turn would have earned me 1500 points. I keep getting emails that there are surveys but when I click through site won't open dashboard or surveys, but pop ups show up for me to answer quick polls.
I believe now what others have posted all over the internet that this site gives you many surveys to choose from but when it comes to the timeline of receiving points earned they screw you over so you can't access the dashboard to finish the full diary or surveys and you lose your points.
The help section is of no real help. So many issues posted for resolve suggests many are having similar problems. It's quite ridiculous actually. I've never seen such a help section on any site for that matter, clearly they need a new web designer. Lightspeed / Lifeloints has lost my respect.
The interesting thing is they actually wrote back cpl times to tell me same thing over again, which was to take my pop up blockers off and clear browser history. From what I could see it was a copy and paste email of solutions per say. But Why now? I've done all this and still no change!
I didn't do it before when I signed up for site and had full access without any issue for several months. Just all of a sudden this happens just as I'm too earn more points again. Had similar issues with a March diary but not this bad, it's clearly there end. New web designer needed perhaps? Btw live chat doesn't exist as no one is ever online, and neither does help desk, I think it's all automated as others have said as well.
Also nothing has been posted in the forum for over a month so perhaps this is another survey site on the verge of collapse as a few other have closed recently as well. Times are a changing!
There are more and more scams online that seem to be escalating, including old school once trusted survey sites such as lifepoints.

I joined this site expecting the same positive results that other members were raving about---quick, orderly payouts, adequate surveys, helpful customer support----but boy, was I very misled. The first time I signed up I got plenty of survey emails... yet not of them I was qualified for. Before long, I had 300 sweepstakes points racked up and ZERO survey points. They don't even compensate you for your time wasted. So, puzzled, I looked at online critics who shared my experience, and one of them confirmed my late suspicion that referral reward points are the only way to go---you need to refer friends to the site to even get a considerable amount. Needless to say, I quickly unsubscribed.

Now, I don't know exactly what to make of the site. In every article, it boasts #1 as the most trusted survey site and the most positive reviews elsewhere. I mistakenly jumped on the bandwagon a second time, and applied to join using a different email. My results this time shifted a little----I have a little under 300 sweepstakes points and a measly 5 points for a survey I didn't even qualify for. But since then, Mysurvey has since felt like MyGrowingImpatienceToQualifyForSaidSurvey,

I think my experiences are shared by many here on Sitejabbers. But I am happy for anyone whose luck hasn't dried up. I will continue to use this site, even if I barely scrape the points I need (1015 left to go to cash out)

My account has been inactive for no reson.

SINCE POSTING REVIEW THEY HAVE SUDDENLEY RE-ACCTIVATED MY ACCOUNT PROVES ITS WORTH POSTING THESE REVIEWS

Legit survey money making site.