Matthieu P.

This is an email i have sent to Lifepoint's a survey site that is global but also operates in Australia. I am concerned and frustrated by their business conducts. An interesting note is they immediatley banned my account after i had completed a survey, which indicated this is an automated system. I also note their reply below, which i believe has happened to countless other consumers.

(Hi matthieu Thank you for your message.

Support Team (LifePoints)

19 Mar 2024, 10:07 GMT

LifePoints strives to provide our clients with the highest level of data integrity. In order to do so, we depend on our members to take their membership seriously, provide us with high quality and honest responses and to follow our Terms & Conditions.

After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.

We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue striving to be our best and keep our commitment to our clients.
The LifePoints Team)

They activley cancel accounts without warning and forfeit all the points users make on the site. So i have written this letter to them, The ACCC, Consumer affairs victoria and the ombudsmen.

I am writing to express grave concerns about LifePoints' business model, which appears to deliberately prey on vulnerable individuals seeking supplemental income. My own experience, coupled with extensive negative reviews across multiple platforms, paints a disturbing picture of systemic issues of your 'organisation', including:

Exploitation of Vulnerable Populations: Many reviews describe users who feel desperation to earn money due to financial hardship. LifePoints attracts these individuals with promises of rewards, only to exploit their time and effort with meager payouts. This practice is unethical and targets those most in need. You provide consumers with no protection.

Deceptively Low Rewards: LifePoints consistently ranks among the lowest-paying survey platforms. The discrepancy between advertised rewards and the actual value received demonstrates a pattern of misleading consumers.

Inaccurate Survey Time Estimates: Users overwhelmingly report that surveys take significantly longer than LifePoints claims. This wastes participants' time and further reduces the already minimal compensation. The company seems to lure respondents with false time estimates, a blatant misrepresentation.

Poor Communication and Lack of Transparency: Your sudden cancellation of my account without explanation exemplifies LifePoints' disregard for its users. This lack of basic respect and communication signals a company unconcerned with fair or ethical treatment of its participants.

I urge the ombudsman to thoroughly investigate LifePoints' actions. I firmly believe their actions warrant:

Public Rectification: LifePoints should be compelled to accurately portray reward rates and survey lengths to prevent further exploitation.
Consumer Restitution owed from your company I believe may be widespread: I will be investigating whether users misled into time-consuming surveys are entitled to compensation for their wasted time and effort.

Accountability: LifePoints must be held accountable for practices that damage public trust and harm potentially vulnerable individuals.

I plan to share my experiences and those of countless others on relevant review sites. I will also formally escalate this matter to the ACCC. LifePoints has eroded its reputation by deliberately engaging in misleading tactics, and I refuse to let your actions remain unchallenged.

Bought my phone secondhand and tried to bypass the apple id. Didnt work and reset the phone without deleting apple id. They offered to jailbreak the phone which would make the phone unable to make calls. I would have to install linux on my windows and go through an entire process i did not sign up for. Said because i refused their solution i was not entitled to their moneyback guarantee. Absolute scam. Do not buy. Thank goodness i paid through PayPal hopefully they are able to protect me. They are misleading and dishonest.