LifePointsReviews 744

I'm extremely disappointed with how LifePoints handled my account suspension and the conduct of their representative, Priscilla.

After completing surveys diligently and receiving LifePoints for each, my account was suddenly suspended—without warning, without explanation, and with all rewards forfeited. When I reached out, Priscilla directed me to file a complaint via Sitejabber using reference SITEREVIEW-SJ. I did so in good faith, expecting a fair review.

Instead, I received a cold, final message stating: "This decision is final. Any further inquiries or attempts to escalate the matter will not receive a response."

No reason was given. No red flags were ever shown during my participation. If my responses were problematic, why were points granted at all? Why wasn't I alerted earlier?

This kind of treatment is unacceptable. Shutting down communication and refusing to clarify undermines the credibility of the platform and disrespects the time and effort of its users.

LifePoints needs to seriously reconsider how it treats its panelists and how its staff communicates with the public.

Lifepoints has become a TOTAL SCAM!
Either you do NOT get paid for surveys completed or else you get "disqualified" after spending 20 or 30 minutes of answering survey questions!

It was great initially as far as surveys were concerned good easy to navigate but when it comes to reward voucher booom! 25 days and nothing received. Everytime they give standard reply "we have sent reward please check inbox/ spam " and im tired of searching again and agian nothingg
Previously i have received emails messages all fine and suddenly they say your provider may have blocked us like why is this happening at the time of reward

I was still doing more surveys whilst my funds had already been suspended. I just didn't know it yet! My redemptions had been tagged "paid", and I was continuing to work, just waiting on the funds to show up in my Paypal account (supposedly after 5 days). Over a week later, and still nothing. Checked my activity feed and suddenly they show up as rejected by Paypal. Funny, as previous payments had been fine…? And payments from other companies were going through. Waited another 4 days for customer service to respond - then finally got the boilerplate email about "low quality" surveys, etc. And that all my funds were "confiscated". I have no clue what I was supposed to have done wrong; none of the other survey sites that I'm using have a problem with my data or my surveys. I got the usual refusal from customer service to offer any explanation or evidence. Of course a membership website is perfectly entitled to accept and reject whomever they wish. However, they should NOT be entitled to keep funds that users have already earned in good faith. If they wish to close down a member, the professional way to do it would be to inform them of an issue, pay out any remaining funds owed, and then close the account. So - never let your points build up. Don't continue to take more surveys during the 5 day payout period, you never know if you will see those funds. And preferably, just don't use Lifepoints. I've found plenty of other companies out there who pay up as promised. PS One wonders where all those confiscated funds go?

I signed up for this site as I have several others. They never allowed me to do any surveys and when I asked why, they said I did not meet their standards. When asked what standards i did not meet or what i had done to be comoletely shuned/screened out i never got a response just the same old blaogne about not meeting their standards. I was never given the opportunity to try even one survey so how could they know I did not meet their standards. I had comoleted the application to join as directed and told they were happy to have been then they said they did not want me. Maybe because i am 70 years old or who knows what. I would not spit on them now and I hope noone else will try to work with them either. Rand over. Thanks for listenint/reading my review.

Do not join this website lifepoints it's a complete scam. They take all your personal information and close your account claiming its your fault. They also refuse to pay you out via PayPal even if it's just £5 avoid at all costs!

I have been with lifepoints for many years without any problems until recently they closed my account for no reason and wont pay me the money I have already earned. I got the usual copy and paste response when contacting customer service.

For no reason (apart from a generic list of 'possible' reasons), my account was suspended. Funny that it was just as I was about to redeem points for rewards! The 'communication' in response to my genuine surprise, was from a 'bot. I believe.
Only later did I realise that many, many other people have had the same experience.
Beware! Avoid!

Why can't I spend my reward points on e-gift cards? I get the following message when trying redeem my points. " Looks like you need to link a PayPal account"...
Lifepoints response-----
Jan 21,2025, 09:22 GMT
At LifePoints, we strive to provide our clients with the highest level of data integrity. Your opinions you provide in surveys are not only listened to but they also inform important decisions. That's why, it's very important we should be able to rely on our members to take LifePoints surveys seriously and follow our Terms & Conditions.

After reviewing your account, we determined that your membership and/or participation has not met our quality standards or membership requirements. The reasons for this could include, but are not limited to the following:
1. Inaccurate/Incomplete membership information
2. Inconsistencies in your profile or survey responses
3. Speeding through surveys
4. Straight lining (providing identical/similar responses to multiple questions)
5. False geographic location
6. Multiple accounts
7. Inappropriate language

Therefore, your account has been suspended and all LifePoints, incentives and rewards have been forfeited.

We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue to be our best and keep our commitment to the brands we help.

I have been a member of Global/Lifepoints going on 15 years and when Lifepoints took over, it has been going downhill. I wouldn't have a problem with my account being suspended if they would be honest and let me redeem "my" points. I"ve wanted to get off this site anyway, but I would like to be able to redeem "my" points.
If you are reading this and considering joining Lifepoints, you might want to reconsider.

I have been their member for over 5 years and I was satisfied. Yesterday i tried to redeem the fee for 10€ and i got an error message and to contact customer service to solve the problem. I actually contacted them and they told me that for some unknown reason my account was suspended and I'm losing my pay. When I asked what exactly I did wrong, they answered me with a list of 15 POSSIBLE causes. I still don't know what I did wrong. I asked them for my payment for the surveys I have already completed and they were paid by their partners and they reply to me with standard messages. Searching on reddit I discovered that it is simply the practice they have been following here for some time. Those of you who participate, keep that in mind

I have been a member of this group for years. Back when it was Global Test Market, it was fantastic! I always go prompt payment. I even did a product test on a Keurig and they let me keep it. After a break for a couple years, I came back.
Whomever took over and switched it to LIFEPOINTS are complete SCAMMERS!
Conveniently, right before you have enough to cash out they will stop sending surveys. Then for no reason, when you have done NOTHING wrong, they will claim you broke the rules and deactivate your account without ever paying for your time!
I asked for specifics and they just regurgitated a list of rules it could have been, but refused to tell me just what I personally had done wrong. Because I didn't do anything wrong at all!
I also do in person product tests with a l9cal company and am always in great standing with that company. It's completely insulting to my character and it's illegal and a SCAM!
Steer clear! There are so many negative reviews lately saying the same thing. A very dishonest company! Who knows what they are even doing with your personal information at this point!

As soon as you have rewards, they will block you and you will not be able to get your money! Their customer service is terrible - they were sending me different unrelated emails.

I have been on the Lifepooints website for a couple of months. I wasted my time doing the surveys, I made $10. The next time I accumulated enough points to cash out, I couldn't, and when I reached out to customer service I was to,d that my account was deactivated and my rewards had been forfeited because I was not doing the surveys according to their terms. So in other words, while I wasn't getting paid, I was doing the surveys correctly, but wasn't when my rewards were due. Don't waste your time!

This is a very good survey / I like it a lot."I would like to have a variety of questions, and the survey should be short because some are too time-consuming. Thank you again for the prize, and it should increase according to inflation."

Joined the panel many years, I enjoyed this site - surveys were relatively easy to get onto, they were straightforward and paid quite well, compared to some sites. In addition, the redemption process was always smooth.

After migrating in April 2024. The panel was out of the blue, my account was suddenly suspended without any notice or warning. Obviously, I asked them why. I received a generic reply which hinted at quality standards.

I asked for more information and specific evidence of any wrong doing on my part, but received no reply.

In fact, they never replied again, even when I offered to pay back all the money I had been paid since joining the panel, which is nearly $1200.

As others have mentioned, they took what money was in my account. I found the refusal to engage in any kind of communication particularly disrespectful.

As seems now, your company has changed to scammer my hard work reward, I will report to ACCC and social media networks to get help.

After doing surveys for this cmpany for 3 weeks, requesting 5.00 in rewards each week, the site froze up and wouldn't let me request my 5.00 and had no surveys. I contacted customer service and they had me do a couple things to trouble shoot, nothing worked! Then I get a message that im answering inconsistently or going thru a survey too fast and they suspended my account 🤣🤣🤣 and forfeit my 8.00 on my acct 😡. Im very consistent and honest when answering surveys! Ive been doing surveys for 8 months so anyone that does surveys daily knows they are repetitive in wording so you dont have to read word by word usually, so yes i might be faster than someone doing their first survey. I know those that do surveys know what im talking about!

I would not recommend this company, they are thieves! Out of know where they shut you down will not pay you what youve earned!

If you do surveys for them, set your phone down and go do dishes between each question 🤷‍

Signed. Been scammed by lifepoints!

No shame in their dirty game! File CFPB and FTC complaints and make LifePoints an example of these pieces of $#*!! After opting out and blocking them, these $#*!s still penetrate my email accounts with absolutely no respect for The Anti-Spam Act.The law was passed in 2003 to address unwanted commercial email, and applies to all commercial messages, regardless of whether they are sent to consumers or businesses. The law requires that commercial messages:
Tell recipients how to opt out
Honor opt-out requests promptly
Include a valid postal address
Include a clear explanation of how to opt out
Process opt-out requests for at least 30 days
Honor a recipient's opt-out request within 10 business days
The CAN-SPAM Act also establishes rules for subject lines, disclosures, and headers. The law sets penalties for those who break the rules, with each violation costing up to $16,000.
The Federal Trade Commission (FTC) is responsible for enforcing the CAN-SPAM Act.
This is for informational purposes only. For legal advice, consult a professional.

"Hi Robert,
We hope that the thousands of people who have shared pleasant experiences with us are proof enough that LifePoints Panel is credible. In the event that your account was deactivated, it was because you disregarded our terms and conditions."

Complete and utter lie! I asked you on a number of occasions to inform me where I had allegedly done something wrong. You couldn't! Why? Because you made it up so you wouldn't have to pay the money you owed me: £160! And even if I was somehow guilty of whatever it was I was accused of (completely non specific and wholly ambiguous), surely you're obliged to pay up what I have already legitimately earned before closing me down? It's evident you're a bunch of fraudsters simply because of the number of people with the same complaint! My advice to anybody using Lifepoints is to claim your money regularly; every time you've earned even just a fiver, because, they'll close your account whenever they need to save money.