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LifePoints

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Canada
4 reviews
18 helpful votes
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No support
October 22, 2020

I have been using Life Points for a while now with no problems. All of a sudden things have changed. When I click on an available survey nothing happens. I tried to get some help from them to see what is going on but was totally ignored. This site appears to be pretty sketchy now.

Date of experience: October 22, 2020
Priscilla F. LifePoints Rep
over a year old

Hi,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

Australia
1 review
18 helpful votes
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A Complete Rip Off!
March 26, 2016

I'm completely fed up with this site. A number of times I have finished surveys and not received my points, despite complaining. The last straw was when I sat for almost an hour to try and get 500 points which have not been added to my total. I also hardly ever qualify for their surveys any more. The latest thing is to get as much information up front and then they tell you haven't qualified.

Date of experience: March 26, 2016
Canada
1 review
11 helpful votes
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Horrible
July 9, 2022

They used to be good. Now the surveys constantly freeze mostly when you are 90 percent done and when you tell them their response is that is normal and then they don't credit you the points. I have stopped doing any surveys over 10 minutes as rather constantly rip me off. I am just trying to get to the next reward and then will be closing my account. Don't waste your time with this joke of a company. There are better sites out there.

Date of experience: July 9, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Mike,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Michigan
3 reviews
7 helpful votes
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Like so many, I've been with MySurvey for a very long time and without warning or explanation, my account was also inactivated. And like so many, I would do surveys and log in regularly.

What really upsets me, not only was I an active member, I was in the middle of a product testing for them! Finally, the company who hired MySurvey for this test emailed me and asked me where I was!

I'm so disgusted MySurvey put me in that position. How they can sleep at night treating their loyal members like this is beyond me. And as many others, I've emailed them several times with no answer.

Date of experience: June 23, 2016
Rhode Island
2 reviews
17 helpful votes
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Don't waste your time
January 2, 2018

I've spent hours answering surveys and finally cashed in a bunch of points for an Amazon gift card worth $25. Each survey, IF you qualify, is worth pennies. And I do mean pennies, as in less than a nickle.
Some of the surveys are quite involved. Many ask a series of questions and then notify you that the survey is closed or that you don't fit their parameters. You are awarded sweepstake entries in recompense, not points.
If you have nothing else to do with your day, by all means, go ahead and participate.

Date of experience: January 2, 2018
Priscilla F. LifePoints Rep
over a year old

Hi Maya,

We're sorry that you haven't had a positive experience with LifePoints.

Our development teams have addressed known issues related to the new platform and believe the majority of these have now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben

Georgia
1 review
8 helpful votes
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False advertising
June 29, 2016

I keep getting emails that I've qualified for Survey after survey, but when I click on all my waiting surveys, they NEVER load. I'm stuck at the "Waiting for mysurvey.com to load" screen. I've kept it up for hours and the surveys never load. Seeing all the other reviews, I am convinced it's a huge scam. I agree with previous posters; why do some many news sites and blogs continue to promote this company?

Date of experience: June 29, 2016
Illinois
1 review
6 helpful votes
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I spent five minutes answering questions about pharmaceutical companies after I had been screened and accepted. At about five minutes in, I then received a message that the survey was not for me. It is proof that their goal is to only seek answers that will be positive for their clients, and thus the surveys are bogus.

Date of experience: March 5, 2021
Priscilla F. LifePoints Rep
over a year old

Hi John,

We are sorry you've been screened out of some surveys while in due course.

Some surveys require only a limited number of responses per category, for example, from a region or age group. Sometimes the number of participants needed for a certain survey is reached very quickly and we are forced to close the survey as soon the quota is reached.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket will be escalated with our customer service team.

Best Regards,
The LifePoints Team

New York
1 review
0 helpful votes
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Legitimate scam
July 2, 2023

I joined this panel many years ago and after some time they did not recognize my email or my password. I managed to close that membership and forgot about it. I joined again few months age and the same thing happened again. There is no support for this problem- let alone a contact info.

Date of experience: July 2, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Melania,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Florida
3 reviews
0 helpful votes
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Best survey site
September 1, 2019

I recommend this site to anyone who wants to start doing surveys online. Good surveys, payouts add up quickly. Love knowing my opinion counts for evaluating business, politics, and just in general surveys

Date of experience: August 27, 2019
Priscilla F. LifePoints Rep
over a year old

Hi Theresa,

Thank you very much for such great review! We work very hard to offer the best surveys with the best possible rewards, so we're happy to see that reflected on your member experience.

Kind regards

Ben

Australia
1 review
7 helpful votes
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I was left wondering what on earth I had done wrong after having my membership cancelled for a supposed violation of terms. Now that I have looked on various review sites including here I see that I am far from alone. I have been a dedicated member for many years with regular participation so this is extremely disappointing. I would at least like to see the vouchers I have already applied for honoured.

Date of experience: June 12, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Lisa,

We're sorry that you are currently unable to access your account with LifePoints.

There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-

Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:

https://lifepoints.zendesk.com/hc/requests/new.

Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.

However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.

We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.

Kind regards,
The LifePoints Team

Indonesia
1 review
7 helpful votes
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I was a member of Globaltestmarket, still got points left when Lifepoints took over, and until then I cannot log in to my own account. Every time I try to log in, I always get "Your email or password was entered incorrectly. Please try again or contact us" pop-up message. I tried to reset my password many times but got no reset email at all. I sent tickets and got template replies that didn't solve anything, I bet they didn't even read any of my tickets. Yet they still send me survey invitations everyday. How annoying is that! Getting tired of this, If the problem still persist, gonna delete my account by the end of this month :((

Date of experience: April 11, 2019
Priscilla F. LifePoints Rep
over a year old

Hello Fan,

We're sorry that you are experiencing issues with your LifePoints account and that your issues haven't been attended to.

Our development teams have addressed known issues related to the new platform and believe the majority of these have now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben

Nebraska
1 review
0 helpful votes
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This site sucks
May 8, 2019

I was a member if My Survey for many years and it was great. It was recently taken over by Life points and that is awful. Besides having small problems, suddenly there was a problem with my points. I have about 5000 points. I can't log in to cash them in or answer more surveys because they say my account is " temporarily unavailable." This has been going in for a month. I have contacted them repeatedly. I receive stock responses saying they are working on it but they don't do anything. They have ruined a good thing.

Date of experience: May 8, 2019
Priscilla F. LifePoints Rep
over a year old

Hi Nancy,

We're sorry that you haven't had a positive experience with LifePoints and we will gladly carry out a further review of your account.

Our development teams have addressed a known issue related to the account migration process and believe this has now been resolved.

Please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - and quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We apologise for the inconvenience this issue might have caused and hope to see you back soon.

Kind regards,
Ben

GB
1 review
2 helpful votes
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I don't know what the other reviews are talking about as I've received around £200 from them (usually around £30 at a time)... the only bad thing I can say about them is you earn a little less per survey than you used to, but then they've become a lot more popular. Definitely not a scam.

Date of experience: September 14, 2012
California
1 review
8 helpful votes
Follow Greta D.
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I just started doing Lifepoints survey but quickly realized that you will spend a whole many hours for measly pay. So according to this point system example 428 point to get $5.00. Will have taken 11.35 hours worth of survey questions. That means your getting paid. 44 cents per hour for taking surveys. I don't know about you but spending 11.35 hours can be put to better use. My time is worth more than. 44 cents per hour. Ridiculous!

Date of experience: February 6, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Greta,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

New Jersey
1 review
4 helpful votes
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Slow horrible service
November 21, 2019

I joined life points thinking that they will provide normal service. Well at first everything was great, until i decided to get a reward i ordered an e-gift card and they told me it'll be a 5-10 day wait. Well i was not so excited but i waited and what do you know they only e-mailed me one. When i replied asking whats going on with the other one they tell me that there is a 1-3 day wait just for a reply

Date of experience: November 18, 2019
Priscilla F. LifePoints Rep
over a year old

Hi Av W.

We apologise for the issues that you are experiencing with LifePoints and we hope that you have now received your reward.

If you are still experiencing login issues and/or haven't received your eGift Card, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,

Ben

Texas
1 review
7 helpful votes
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They don't pay
September 30, 2021

I took surveys for several weeks and when I tried to cash in I'm usually $10 they refuse to pay saying that it's an IT problem, one that I have submitted five tickets about and has taken 3 months with no resolution. They aim to make it so hard to get your money that you quit trying.

Date of experience: September 30, 2021
Priscilla F. LifePoints Rep
over a year old

Hi Ashley,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

GB
1 review
1 helpful vote
Follow Jon R.
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There are usually plenty of surveys to undertake, if you have the time, and although the longer surveys can be very tedious, the points accrued, which can be taken as PayPal credits, do add up. It's not a way to earn a living (unless you're prepared to bend the truth, but that will inevitably be discovered), but you can earn some useful extra money for a couple of hours per day, and you can express your views about products & services.

Date of experience: August 11, 2019
Utah
1 review
0 helpful votes
Follow Cathy B.
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Easy surveys for points which I convert to PayPal. They are the combo of MySurvey and Global Test Market which merged. If you consistently take surveys the points add up quickly. So far no problems with them.

Date of experience: August 29, 2019
Priscilla F. LifePoints Rep
over a year old

Hello Cathy,

We are very grateful for your kind words. Thanks for sharing your review with us and the LifePoints community.

Kind regards

Ben

Illinois
1 review
6 helpful votes
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Scam
September 29, 2023

Was five till they canceled my membership after redeeming two gift cards in a row. They claim it was because I didn't give them enough info. I'm sorry but my income and other personal things is not their business. I was sufficient in my survey giving and kept up my end of the thing. My one star will remain my review

Date of experience: September 29, 2023
Priscilla F. LifePoints Rep
over a year old

Hello Chief,

Growing our LifePoints Community is very important to us. We depend on our members and when we have to inactivate an account due to a violation of our Terms & Conditions, it is something we take very seriously to ensure we are making the right decision.

Thank you kindly for understanding!

Virginia
1 review
0 helpful votes
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Love the site!
August 29, 2019

Just one little thing - I do get a few ongoing survey diaries that last for like a week and usually will amount to either 300 or 600 points. I've done a few in the last few months and there's been a few where I haven't seen my reward points received yet. Not a huge deal - I know sometimes it takes some time. But it is a little frustrating and I'm not sure if I am actually ever receiving the rewards. But all in all I love this site!

Date of experience: August 24, 2019

Overview

LifePoints has a rating of 2.1 stars from 738 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 342nd among Work At Home sites.

service
236
value
233
shipping
8
returns
5
quality
226
This company responds to reviews on average within 4 days
+87