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LifePoints

How would you rate LifePoints?
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Mississippi
2 reviews
6 helpful votes
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Rip Off
August 21, 2017

This used to be an enjoyable survey site, but they have gotten progressively worse over the last couple years. Server errors are the norm, with no points being credited for completing surveys. Reporting errors to them almost always results in denial of points. Bottom line is, even when everything is working as it should, you earn approximately $0.27 per hour, and much less than that lately.

Date of experience: August 21, 2017
Washington
1 review
9 helpful votes
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Very clever scam
July 29, 2021

Joined Life points and spent time with initial survey. Then heard nothing for several days. Didn't expect this to be some great money-maker. Went back to check and received this bogus message after providing them very thorough survey answers. "The information provided during the registration process did not pass some security checks we perform against 3rd party data.

We appreciate your interest to become a member, but unfortunately we cannot accept the registration at this time." A complete waste of time AND a release of my data without any compensation. What a great way to sell customer data to survey-hungry companies without costing Life points a dime. Definitely Not Recommended. Also shame on all these review sites that give it good ratings. They have failed to protect consumers.

Date of experience: July 29, 2021
Priscilla F. LifePoints Rep
over a year old

Hi Mike,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Florida
1 review
13 helpful votes
Follow Naomi S.
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I have been doing surveys with them for over 14 years. In the beginning I earned great products. Now, completely changed, big push for videos and magazines. No concrete prizes just gift cards. Not liking change at all. Customer service has gone down hill like a snowball. :(

Date of experience: April 12, 2015
Indiana
1 review
5 helpful votes
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I have been using Lifepoints on and off for more than a year and successfully redeemed more than a $100 worth of PayPal cash and gift cards. On July 18, I attempted logging in but received a "Sorry, your membership is temporarily unavailable. Please contact our Help Center for support" message. So I e-mailed, and after waiting a day, got an e-mail back saying I "violated the point rules" and my "account had been terminated and points have been forfeited." I responded asking why - to my knowledge I've done nothing wrong and always answered the surveys honestly and never used a bot - and was told the case was escalated but my account will remain closed. They never told me why my account was closed or what my alleged violation was.

So I would recommend using another survey app, lest you get too deep into this one and randomly lose your account someday for some reason they never bother to tell you. Survey Junkie works pretty well.

Date of experience: July 22, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Jim,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Canada
1 review
3 helpful votes
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Another scam - as soon as you've answered enough surveys to redeem points, all of a sudden you cant login to your account anymore and repeated helpdesk request remain unanswered so far for at least two weeks.

Date of experience: August 12, 2019
Washington
1 review
2 helpful votes
Follow Debra K.
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Lifenopoints
March 10, 2022

Not only do you spend days on end just get 10 whole dollars.
I have every checked answers now through. E mails. 100 a day. My phone. Same calls and text. I can't even leave my sound on cause they start early. Also on my Facebook ads and words with friends. All comes from these surveys. Totally frustrating deal.

Date of experience: March 10, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Debra,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

Florida
1 review
0 helpful votes
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Never delivers points
November 12, 2021

This site has continuously promised compensation for surveys. However they never follow thru. I am tired of the theft of time. Their worthless tech support. I have been complaining for days. They do it again. Do not join this site. Instead use survey junkie

Date of experience: November 11, 2021
Priscilla F. LifePoints Rep
over a year old

Many thanks for this great review, Margaret! We are so pleased to see we were able to meet your expectations and can't wait to hear back from you.

Kind regards,
The LifePoints Team

Missouri
2 reviews
0 helpful votes
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Questions?
August 17, 2019

How do I redeem points won? Confusing when you converted from the previous survey company and why the conversion was made. Were my points transferred? I don't feel that I can redeem points I have earned so far. More information needed to make participants feel they are being repaid correctly and ease of conversion should be thoroughly explained.

Date of experience: August 13, 2019
GB
1 review
0 helpful votes
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Worthwhile.
August 26, 2019

I've not redeemed any points yet and so therefore I cannot give an opinion on this. But hopefully it's as straight forward as it was with MySurvey and just as rewarding with the same amount of companies as before?

Date of experience: August 21, 2019
Thailand
1 review
0 helpful votes
Follow Siripong A.
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This is a very good survey / I like it a lot."I would like to have a variety of questions, and the survey should be short because some are too time-consuming. Thank you again for the prize, and it should increase according to inflation."

Date of experience: May 8, 2024
Priscilla F. LifePoints Rep
12 months ago

Hello,

How kind of you We're happy to hear you enjoy LifePoints surveys!

Best regards,
The LifePoints Team

Colorado
1 review
2 helpful votes
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Don't take surveys asking to record weekly usage of beverages. Completed one faithfully for a week ending on 29 May 2019 and still haven't been awarded my 600 points. When I ask them, they give me the basic "we're looking into the matter" replies. After six e-mails, I still have not been awarded points. Seems this new company has trouble getting up to speed. They will stretch you patience. Poor survey company-scam?!

Date of experience: August 11, 2019
Canada
1 review
4 helpful votes
Follow No T.
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Was able to do several surveys successfully. But one day they just deactivate your account and forfeits all existing points.
The only reason that customer support would provide is that they detected suspicious activity. No proof or examples whatsoever.

Date of experience: January 1, 2023
Priscilla F. LifePoints Rep
over a year old

Hi,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Texas
1 review
8 helpful votes
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Don't waste your time on this site. Last week after accumulating 30,000 points they abruptly closed my account. When I contacted customer support they simply told me that my account was closed due to a violation and possibly not being truthful. When I responded and asked what the violation was, they replied stating they would not disclose how they conducted their investigation and stated their decision was final and all accumulated points were forfeited.

Date of experience: August 21, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Richard,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-TP', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Austria
1 review
5 helpful votes
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Not good anymore
October 26, 2021

It worked well for me until a few months ago. Now you only get an error message when you try to redeem your points, or they just send you a used gift code, or none at all. The support won't do anything either. They still owe me over $15 but I gave up now and deleted my account.

Date of experience: October 26, 2021
Priscilla F. LifePoints Rep
over a year old

Hi Herb,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

Georgia
1 review
2 helpful votes
Follow Debra H.
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After doing surveys for this cmpany for 3 weeks, requesting 5.00 in rewards each week, the site froze up and wouldn't let me request my 5.00 and had no surveys. I contacted customer service and they had me do a couple things to trouble shoot, nothing worked! Then I get a message that im answering inconsistently or going thru a survey too fast and they suspended my account 🤣🤣🤣 and forfeit my 8.00 on my acct 😡. Im very consistent and honest when answering surveys! Ive been doing surveys for 8 months so anyone that does surveys daily knows they are repetitive in wording so you dont have to read word by word usually, so yes i might be faster than someone doing their first survey. I know those that do surveys know what im talking about!

I would not recommend this company, they are thieves! Out of know where they shut you down will not pay you what youve earned!

If you do surveys for them, set your phone down and go do dishes between each question 🤷‍

Signed. Been scammed by lifepoints!

Date of experience: April 4, 2024
Priscilla F. LifePoints Rep
over a year old

Hello,

We are just as upset when we have to lose members, Debra. However, this is sometimes necessary in order to be the best we can be for our clients.

We're sorry you didn't have a great time with us, Debra. Let’s discuss how we can turn your experience around, please raise a new ticket with our help centre quoting ‘SITEREVIEW-SJ’.

Regards,

The LifePoints Team

Delaware
1 review
7 helpful votes
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Rotten software and support
September 24, 2015

Most of the time when I begin a survey, I get a spinning ball and after five minutes or so simply go back in the browser. I have reported this problem to them on more than fifty surveys and they never respond. Don't bother with these c incompetents

Date of experience: September 24, 2015
Netherlands
3 reviews
15 helpful votes
Follow Vayia L.
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This is definitely scam
February 10, 2018

I have made a lot of surveys and the truth is that I was very surprised because other sites don't have so many. I reach an amount of points with which I could claim 15 euros in my paypal account. I've been trying for two months now to take my money and I don; t think I will ever get it. I followed the procedure to claim it, I wrote a letter to the contact form, I also contacted them through their page on facebook. They simply blocked me! Do not waste your time!

Date of experience: February 10, 2018
Priscilla F. LifePoints Rep
over a year old

Hi Vayia,

We're sorry that you have been experiencing issues with your LifePoints account and that your issues haven't been attended to.

Our development teams have addressed known issues related to the new platform and believe the majority of these have now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We apologise for the inconvenience this issue might have caused and hope to see you back soon.

Kind regards,
Ben

New Jersey
2 reviews
19 helpful votes
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I was a dedicated member of the life points panel for quite some time, checking for surveys every day. They cancelled my account for supposedly violating guidelines while I was mid survey with no warning and no recourse. They pay well - but be warned that you need to stay on top of rewards redemptions so that if you get unexpectedly kicked out, you won't lose your efforts.

Date of experience: March 10, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Bekah,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

GB
1 review
4 helpful votes
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Falsely accused
June 20, 2022

I too have had my membership terminated because if " circumvention of our security rules" and "the evidence overwhelming". Points and rewards cancelled. Like other members I have been falsely accused, voucher cancelled with as yet no explanation. This was sudden. I had earned £25 completing surveys in good faith
Beware!

Date of experience: June 20, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Jenmifer,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

GB
1 review
1 helpful vote
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Avoid.
October 31, 2023

Like so many others, I'd signed up and had been enjoying completing surveys honestly and diligently. I'd completed a survey but instead of getting the usual confirmation message and points credited, I got a screen out message instead. I raised a ticket with support, believing it was a genuine glitch that would be easily sorted out. The next day my account had been cancelled with no explanation? A couple of days before I'd cashed out £5 which still hasn't arrived in my PayPal account.
If you're happy to donate your time for free, this is the site for you. If you are expecting to complete surveys and get paid for your time, don't bother, LP is a rip-off.

Date of experience: October 31, 2023
Priscilla F. LifePoints Rep
over a year old

Thanks for sharing your experience. As much as we hate to let any of our members go, but sometimes this is necessary in order to fulfill our commitment to our clients.

Overview

LifePoints has a rating of 2.1 stars from 738 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 342nd among Work At Home sites.

service
236
value
233
shipping
8
returns
5
quality
226
This company responds to reviews on average within 4 days
+87