iMyFoneReviews 377

I am an iPhone user who was experiencing system issues. I purchased the 'D-Back' software specifically to repair my iOS system and safeguard my data, looking for a professional and reliable solution for my personal files.

1. Critical Technical Failure & Data Loss: The software is unstable. It constantly froze during the process. Worst of all, while using the "System Repair" feature, the software actually caused irreversible data loss, deleting my camera photos permanently. A tool meant to save data should never destroy it.

2. Deceptive "Money-Back Guarantee": I contacted support immediately (Ticket ID: *******152). Their policy promises a refund for "terminal technical problems", which this clearly was. However, support stalled for weeks asking for "log files" from a software I had already uninstalled because it was damaging my phone.

3. Unfair Resolution: They tried to deny my refund claiming I was "past the 30-day window," even though my initial ticket was opened well within that period. They refused to honor the 100% guarantee and forced me to accept a partial 60% refund as a "goodwill gesture". They effectively kept 40% of my money for a product that failed and lost my personal memories.

Pros:

None. The marketing is misleading.

Cons:

Destructive Software: Caused permanent data loss (photos).

Unstable: Application freezes and crashes.

Dishonest Support: They stall until the guarantee "expires."

Fake Guarantee: They do not honor their "Money-Back" policy for technical failures.

How was your customer service experience? Terrible. "Rene" from support ignored my arguments and refused to acknowledge that their delay caused the timeline issue. They are trained to deny full refunds even when the product breaks your device.

Did you make a purchase? Yes.

IMyFone markets data recovery tools that are unstable and can actually cause data loss. Their customer service operates with significant delays, seemingly designed to push customers past the 30-day refund window. They refuse to honor their own 'Money-Back Guarantee' for technical failures, forcing customers to accept partial refunds for defective products.

Said low 24.99 issue 30-% bad need full 81€ refund no 30% full 81 happy no 30% issue don't underestimate 24.99

Ein schönes Geschäftsmodell Man zahlt 34,98 Euro für eine Software die nicht funktioniert und bekommt nach
Eingen sinnlosen Supporttips und der Einsicht das es gerade für dieses Gerät nicht
Kompatibel ist, angeboten 40 % des sogenannten Preises, zurück zu bekommen. ( 30 Tage Geld zurückgarantie ein Witz)
Nach einigen Email`s endlich 70 % bekommen und die feine Firma hat 14 Euro für nichts verdient. KLASSE
Auf keinen Fall auf die vollmundige Werbung hereinfallen. In der letzten Email die Aufforderung doch 5 mit Sternen zu bewerten für Kiki. Einfach nur Abzocke!

I purchased the license to crack a zip file password. I wasn't successful with the application, and customer services suggested I send them to file and do it themselves. They couldn't make it thus we agreed on a full refund of the money. Even though the goal of the purchase was not achieved, their customer service (particularly Echo Zhou) was extraordinary and very friendly. If I ever need to crack another password, I will try with them again.

I had an issue and sent an e-mail, Sara answered very quick. She was very kind and immediately solved my problem.

It was a great experience user friendly and everything was good nothing bad everything good I enjoyed the site

UPDATE: After posting this review and screenshots of the customer service I received, the site customer service team responded back to my reply email/this review. They have offered a full refund. I am only increasing my stars to 3, because of the follow up customer service. App is fine to use for creating content, but the initial customer services could use a little work.

I attempted to cancel my subscription for next year's service (I am not using the software). I have had an account with them for the past few years with little to no use. This past year I have not used it all.

The customer service said I missed my window to close it and refused to refund me for next year's subscription service. They give you a 10 day window before renewal date to cancel according to their customers service. Their defense was they sent an email. Well the email went to my spam.

Their customer service said they would still allow access to the site and 30% refund. I go in the site to log in make sure it cancelled for any future charges, and the site shows me "the account does not exist". So they cancelled my account and still charged me for service. I do not recommend this company to anyone. Shady way to do business with customers.

I had issue with the IOS17 update and changing location on my phone via the IGO app. I was provided excellent service throughout the "Apple driver installation" process by Sherry on how to change location via my laptop. I was guided step by step on every single query I had. I am very satisfied. Thank you Sherry!

Sherry heeft mij super geholpen! Ik had wat problemen maar dat is super opgelost en naar tevredenheid afgehandeld.

Hi,

I used to it for faking locations in my applications on the phone. From my experience it works.

Feedback: Be open for pay per use.

This app will help you find the photos you lost. In fact, I've recovered memories of my 2021 that I lost through this app. That's a really appreciated app. And the service is also friendly. If you ask a question, they answer with sincerity. Thank you for the app.
And Thank you Sherry. You are the best person. Sherry is very kind!

WARNING.Just another scammer pretending that his product can unlock your phone.No it didn't for my MOTOROLA e22i I have tried it but to no avail.I have requested a refund but nothing.They keep sending you ticket after ticket,but no concrete action.After everything considered you know that you are dealing with a bunch of scum bags and arsehat.

I can't stress enough how exceptional the customer service was. Sara, in particular, was extremely responsive and did everything to resolve my problems quickly. His professionalism and customer focus really impressed me. Even though the software did not address my (quite complicated) problem, the overall experience was very positive thanks to the excellent customer service. Thanks again to Sara and the support team for their invaluable help!

Thanks Aimee, I wanted to take a moment to express my sincere gratitude for the outstanding customer service you provided. Your expertise and dedication as a Technical Support Specialist at iMyFone Technology Co., Ltd. truly exceeded my expectations.

Your prompt and effective assistance in resolving my technical issues was invaluable. Your patience in explaining complex concepts and troubleshooting steps was greatly appreciated. Your commitment to ensuring a positive customer experience did not go unnoticed.

It's professionals like you who make a significant difference in the way customers perceive a company. Your excellent customer service sets a high standard that others should strive to achieve. Please accept my heartfelt thanks for your exceptional support.

Wishing you all the best in your endeavors and looking forward to any future interactions with iMyFone Technology Co., Ltd.