iMyFone

UPDATE: After posting this review and screenshots of the customer service I received, the site customer service team responded back to my reply email/this review. They have offered a full refund. I am only increasing my stars to 3, because of the follow up customer service. App is fine to use for creating content, but the initial customer services could use a little work.

I attempted to cancel my subscription for next year's service (I am not using the software). I have had an account with them for the past few years with little to no use. This past year I have not used it all.

The customer service said I missed my window to close it and refused to refund me for next year's subscription service. They give you a 10 day window before renewal date to cancel according to their customers service. Their defense was they sent an email. Well the email went to my spam.

Their customer service said they would still allow access to the site and 30% refund. I go in the site to log in make sure it cancelled for any future charges, and the site shows me "the account does not exist". So they cancelled my account and still charged me for service. I do not recommend this company to anyone. Shady way to do business with customers.

I can't stress enough how exceptional the customer service was. Sara, in particular, was extremely responsive and did everything to resolve my problems quickly. His professionalism and customer focus really impressed me. Even though the software did not address my (quite complicated) problem, the overall experience was very positive thanks to the excellent customer service. Thanks again to Sara and the support team for their invaluable help!

Sherry heeft mij super geholpen! Ik had wat problemen maar dat is super opgelost en naar tevredenheid afgehandeld.

I had an issue and sent an e-mail, Sara answered very quick. She was very kind and immediately solved my problem.

This app will help you find the photos you lost. In fact, I've recovered memories of my 2021 that I lost through this app. That's a really appreciated app. And the service is also friendly. If you ask a question, they answer with sincerity. Thank you for the app.
And Thank you Sherry. You are the best person. Sherry is very kind!

In my haste, I had purchased the wrong app. Echo promptly showed me how to download the correct app, and use the app properly and when the app was not able to rectify the situation, Echo found a way to give me a full refund. I appreciate her knowledge and helpfulness.

Hi,

I used to it for faking locations in my applications on the phone. From my experience it works.

Feedback: Be open for pay per use.

In my previous review, I neglected to mention that Echo Zhou
Technical Support Specialist at iMyfone Technology Co., Ltd. was most helpful and supportive. I appreciate the support and understanding that I received.
Allison

I asked around my local retailers and phone providers and as soon as anyone hears iOS to Android they immediately said: no way, can't transfer the history. They use a different operating system.(iphone to samsung)
Luckily I found this software! It worked like a charm!

It's backup feature(free of charge) is pretty good that we can look all the images and videos that we have on the device in line, was pretty bumpy for a few days that it didn't restore at first((Restore function isn't free) but the technician Tony helped figure out which file caused the issue and once the extra step was done all my files from the time I backed up before was restored(within 4 work days)! Definitely worth the 1 month membership :D definitely Recommend!

By the way, when you buy a 1 month plan you may be subscribed for continuous charges, just make sure you cancel your subscription before the times up and there won't be any unnecessary charges(seems like a recurring topic when I was reading reviews myself.)

本來剛換手機遇到周邊的手機行/電信公司/周邊商品店 每個都告知無法把line 歷史訊息由iphone轉到android, 但還好找到了這軟體! 成功把我iphone的歷史訊息轉到我android的手機!(蘋果轉samsung)

隨然工程師Tony辛苦花了些時間研究問題來源, 但一找到原因就協助我可以把紀錄都拉到了新手機上! 我只有買1個月的服務但絕對值得! 強力推薦!
(而且備份功能還可以讓我們在電腦上看到全部聊天訊息及line內的全部照片/影片, 音訊, 等 附件也可以匯出, 改天來嘗試用這功能看看。)
小提醒: 你若買了一個月計畫請記得在一個月前去取消訂閱喔! 我看很多評語都有人反應有持續收費的問題。但你只要取消訂閱就不會有這樣的問題的。

Product does not do what it says changed website after bringing up the issue, refuse to give money back and charged me after I cancelled subscription

Thanks for help and make me happy for problem solving from your team,
I'am so apreciate and will use this app again

I had an amazing experience with iMyFone, especially with Wendy, who helped me with all my questions. I highly recommend!

I purchased a monthly and a yearly subscription to recover my whatsapp data and it doesn't work. It reached the 95% of the process and then shut down or I get a message saying I don't have enough space. A real disappointment! Money throw away. Now they refuse to give me a refund. And it says on their website "money back guarantee"

Thanks Aimee, I wanted to take a moment to express my sincere gratitude for the outstanding customer service you provided. Your expertise and dedication as a Technical Support Specialist at iMyFone Technology Co., Ltd. truly exceeded my expectations.

Your prompt and effective assistance in resolving my technical issues was invaluable. Your patience in explaining complex concepts and troubleshooting steps was greatly appreciated. Your commitment to ensuring a positive customer experience did not go unnoticed.

It's professionals like you who make a significant difference in the way customers perceive a company. Your excellent customer service sets a high standard that others should strive to achieve. Please accept my heartfelt thanks for your exceptional support.

Wishing you all the best in your endeavors and looking forward to any future interactions with iMyFone Technology Co., Ltd.

I am a tech seller and bought 36 iOS running devices, all of them were MDM locked, which really sucked on my end. I scoured the internet looking for something that would work and didn't charge an insane price, and to unlock all of them only cost me $130 which saved my $#*! on reselling, on other places like 4MeKey they charge $9.95 per device, here I only paid $3.61 per device, great software and good UI

Phone was overloaded, it went haywire. Apple told me I would lose all my data including 5000 pictures (I had no backup). Apple recommended I try a company that quoted me $700-$3,900 US funds ( I live in Canada).
I found iMyPhone in a YouTube search and figured I give it a try. It took some time to navigate through the software since I am not computer savvy. After a while it was fixed. The cost?….$63 dollars. Thanks iMyPhone!

Echo Zhou was the person i communicated with. He really knows how to handle issues regarding their products. Below was part of my last email communication with Mr Echo:
I really appreciate how you handled my issue. It shows a lot about how you care for your customers. Thank you for all your quick responses in helping resolve this matter. I will continue to patronize you guys whenever i need any of your product, thanks again.

Ask for Vera, very helpful she knows what she's doing. I recommend using IMyFone, try the free version first and you'll see what I mean. I had technical issues and iMyFone responded immediately and resolved everything. Be sure to ask for Vera.

WARNING.Just another scammer pretending that his product can unlock your phone.No it didn't for my MOTOROLA e22i I have tried it but to no avail.I have requested a refund but nothing.They keep sending you ticket after ticket,but no concrete action.After everything considered you know that you are dealing with a bunch of scum bags and arsehat.

When I first posted about my experience with the iMyFone customer service, I was a bit disappointed with their refund policy. After explaining my situation and product expectations, they understood why their product did not meet my needs. I was issued a full refund, and their development team is now working to incorporate the missing features in future product releases. This is a GOOD company that stands behind their product, I would not hesitate to purchase from them in the future.

Customer Service is excellent. S/He uses two separate days to support my backup and restore because of my own phone's problems.

Really helpful and practical

Worked perfectly for me and was able to unlock my iPhone successfully, and their customer service agent Mollie was nice with me and very helpful, thank you!

The company very quickly sorted a mistaken double payment taken from my Bank (not their fault) and refunded me. In this respect I'd particularly like to thank their employee Kiki.