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iMyFone Reviews Summary
iMyFone has a rating of 2.7 stars from 377 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iMyFone most frequently mention day money, factory reset and credit card. iMyFone ranks 2nd among Data Backup sites.
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I purchased a monthly and a yearly subscription to recover my whatsapp data and it doesn't work. It reached the 95% of the process and then shut down or I get a message saying I don't have enough space. A real disappointment! Money throw away. Now they refuse to give me a refund. And it says on their website "money back guarantee"
Although iMyFone programme didn't help fix my phone (which is why I give 4 star and not 5) I received good customer service, with quick response to my queries and received a full refund.
Dear B M.
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Purchased a product from iMyFone believing it to be of assistance for my android phone stuck in a loop. Unfortunately, my model Samsung phone was not on the drop down menu. I found then that Andoid was not supported any more, so had purchased an incorrect product. After a few emails back and forth, customer service was able to fully refund my money, quickly, even though it was not a technical problem. Thankyou iMyFone for the satisfactory outcome
Dear Carol W.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
I purchased the app but was unable to use the app. As such, I requested for a full refund. The customer service agent, Eric Zhou, who attended to me offered 30% followed by 60% refund. After appealing, he approved the full refund. I'm pleasantly pleased with the outcome even though I was unable to use the app.
Dear Karin C.
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Honestly the software did not work in my situation, but I think it was my ability and phone, not the software. Echo, from tech support tried to help and communicated quickly everytime I sought help. I would try again when I need to backup and restore things.
Dear Mit A.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Very good support, I'm totally satisfied, very good support, I'm totally satisfied, I would like to thank Echo Zhou, best regards
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Customer Support Representative Echo helped me pinpoint issues with the boot loop error plaguing my iPhone 7.
Dear Ronald H.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
The support was great they really tried to help me but I had issues with my computer
Dear yvon l.
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
Estoy muy satisfecho con la atención recibida. En todo momento y sumamente rápido, me han dado información sobre los pasos a seguir para resolver mi problema. Recomendables 100%.
Dear Francisco C.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Phone was overloaded, it went haywire. Apple told me I would lose all my data including 5000 pictures (I had no backup). Apple recommended I try a company that quoted me $700-$3,900 US funds ( I live in Canada).
I found iMyPhone in a YouTube search and figured I give it a try. It took some time to navigate through the software since I am not computer savvy. After a while it was fixed. The cost?….$63 dollars. Thanks iMyPhone!
I ordered a product to retrieve some pictures that were permanently deleted by accident. I ordered a 1-month plan. It automatically moved to a monthly/month to month plan. I let them know that there is a very big difference between a 1-month plan and a monthly/month to month plan. Why would I need a monthly subscription to retrieve lost data?!? That is a one time thing. I submitted a refund request for the unauthorized charge and they said that I was beyond the return. They did inform me of some good news... my unauthorized monthly subscription had been cancelled. Thanks! I already knew that, because I cancelled it when I realized that they automatically renewed it a 1-month plan. I'm not sure who decided to list the plans like that, but they failed Marketing 101. The way the plan is listed does not follow market standards and is very confusing. It is listed as a one time purchase.
Dear C C.
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
IMyFone Support Team
I made a mistake and paid for 4 months, but I didn't recognize it and complained.
He (or she) helped me patiently
He (or she) understood my mistake and decided to return half of what I had paid by mistake.
I was often swindled overseas, and he (or she) gave me faith in the world.
Echo Zhou, thank you so much for getting to know you.
Dear Yena L.
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
Seller did everything they could to satisfy my needs even though software wasn't performing as expected. I received refund. I'm happy with my experience.
Dear Kristian C.
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
IMyFone Support Team
I purchased a monthly subscription for transferring my whatsapp data from my old phone to my new one and it doesn't work. It reached the 80/90% of the process and then shut down. A real disappointment! Money throw away
Dear Francesca N.
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team
My daughter's phone was stuck on a black screen with a spinning circle. This program solved her problem. Highly recommended!
Dear Ingrid，
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
The customer support team is very helpful and fast, and as for the IMyFone Fixppo app I could say the same.
I had experienced a couple of times a certain type of malfunction/error of my IPhone 8. Due to lack of free storage, when a new iOS version is downloading, my phone starts to turn itself on and off with the apple logo showing on the screen.
With your app, I can not only fix it by myself, super easy, but also there is no/very little data loss.
Dear Valentina，
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
This is a great company. My iPad was stuck in a death loop. I tried the normal way with apple but I had not lick. I found this software and used it. Initially I had an issue but Wendy took time to work though it with extra customer support. Will use them in future.
Dear Yez ，
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team
Echo Zhou was the person i communicated with. He really knows how to handle issues regarding their products. Below was part of my last email communication with Mr Echo:
I really appreciate how you handled my issue. It shows a lot about how you care for your customers. Thank you for all your quick responses in helping resolve this matter. I will continue to patronize you guys whenever i need any of your product, thanks again.
Dear Tony，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
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Dear Ross，
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team
I started to freak out a lot since my phone was stuck in recovery mode and after buying the 1-month package I used standard mode and it worked! I wasn't expecting it actually to work because the apple logo loading popped up again but after leaving it in it worked. I also got all the messages I missed when my phone was off. RECOMMEND!
Dear Michelle，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dionald M,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team