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iMyFone Reviews Summary
iMyFone has a rating of 2.7 stars from 377 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iMyFone most frequently mention day money, factory reset and credit card. iMyFone ranks 2nd among Data Backup sites.
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The solution to my problem was found within 10 hours of submitting a ticket, all thanks to Echo Zhou from Imyfone.
Had an issue with the software and your team was quickly to resolve the problem. I appreciated the quick response and the great communication. Thanks again for your support and I would definitely come back for other products.
Dear Jimmy，
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
I recently purchased the watsapp recovery program to save chats to my PC. The program worked very well, very easy to use. The customer service department was very helpful with my questions and promptly helped me and credited my account for a wrong purchase.
Dear Paul，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
I received a thoughtful response to a request for a refund in a complicated situation. I am very grateful and want to use iMyFone again.
Dear Dawon ，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Many thanks to support team especially to Wendy for the providing great support about my refund request
Dear Aygun，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Very reactive and nice employee (Echo Zhou)
At the end the problem with my phone was fixed
Dear Audrey，
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
Echo Zhou helped me understand the problem with my phone and addressed all of my concerns.
Dear John，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Wonderful company, offer great service and was able to help me with my issue. Thank you
Dear Joseph，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Great experience with Wendy, done all the best. Thanks
Dear Sandro，
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
After use D-Back to recover my portable HDD, lucky can get back most files and data,
But there is some problem and cannot use some files, ie... MP3, MP4, RMVB... etc
Final they inform me "The possible cause is that the data is lost, damaged, or stored discontinuously."
And cannot help to recover the file again.
And they have offer me to refund 50% of purchase products to me and I agreed finally.
Echo Zhou is nice guy and willing to help me to solve the problem.
Dear Gary，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
The iMyFone support team is fantastic. Accessing and downloading the software was easy, and installation smooth. I had a slight issue and submitted a support ticket. The team was quick to respond and resolve my issue. The entire experience was smooth and hassle free. Would recommend this team highly.
Dear Fal S，
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
Purchased the iMyFone 1-month package, but couldn't fix my phone. The support team was kind enough to reach out to resolve the issue and my phone is now fixed!
Wendy from the Technical Support team helped me on this matter.
Dear Tey ，
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team
First and foremost, the software provides two choices: without data loss and otherwise. Once you chose "without", it prompts you to select the cellphone model from a pull-down menu; however, one should be aware that some phones (Samsung A70) are not supported, but the software guides you to another function, which will wipe out all the data.
I immediately filed for a refund and they informed me that " (they) are also trying to add more supported devices and brands to the program." Regarding money-back guaranty, they declined at first, but upon further consideration, the refund was processed within 24 hours.
I do recommend that a warning be placed on the first page to indicated that "the software may not be suitable for your cellphone, if it is not listed in the pull down menu"
Dear Aires，
I apologize sincerely for this inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you for your cooperation.
IMyFone Support Team
Service corrupted my phone and when I asked for a refund, they offered to give me a discount on the membership and a return of not even half of my money spent. Would not recommend.
Dear Jarod,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team
The Technical Support Specialist named Echo Zhou is really offering a good service. He is really helpful and customer-oriented.
Dear Dilara，
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team
The Technical Support Specialist named Echo Zhou is really offering a good service. He is really helpful and customer-oriented.
This has been my second time using iMyFone Fixppo,
The experience with the user interface has been very good, it is very easy to use, and the way it displays the problems solving options is very clear.
The first time I used it, I used it to solve a stuck in recovery mode that my device was going through. The program helped me to solve the problem, with the steps of resetting the system and reinstalling it without losing data. Everything took time less than an hour.
The second time it was stuck on the apple logo. I could not solve it apparently due to major problems, but the customer service helped me to complete the process effectively and positively.
I definitely recommend this app to fix very common problems for iPhone users.
Big thanks to the Technical Support Specialist, Echo Zhou. Which assisted me during my second time with the program.
Dear Albert，
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Recovery went smooth thank you.
I had lost a file on my usb stick but i got it back thank you very much!
Dear Benjamin，
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team
I downloaded the software to recover some voice memos that had been accidentally deleted off my phone. I followed the instructions, but sadly, the technology wasn't able to recover anything off of my phone. Upon reaching out to customer support in hopes of a refund, the team was polite and professional when they emailed me back. After a few exchanges explaining what happened, they agreed to refund my purchase price. While I wish the software had worked, I was still pleased with my experience with the company and their customer service.
Dear Kylie，
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.
Dear Chirag,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team
I received friendly, competent and rapid customer service from the Echo Zhou in customer service.
Dear Tony，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Seppe，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team