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Echo Zhou was the person i communicated with. He really knows how to handle issues regarding their products. Below was part of my last email communication with Mr Echo:
I really appreciate how you handled my issue. It shows a lot about how you care for your customers. Thank you for all your quick responses in helping resolve this matter. I will continue to patronize you guys whenever i need any of your product, thanks again.
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Dear Tony，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team