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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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These guys have been great to work with... worth every cent I paid for their expertise!
I got my resume and everything at the cost they charged me no problem. Then out of the blue, months later they started taking big recurring payments off my account.
Hi Barry,
We apologize for the inconvinience this may have caused. However, before the purchase of our service our T&C's are explianed including our monthly recurring charges. Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When signing up for our product you agree to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
When we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as the sales page, payment page, processing the purchase and after the purchase on the confirmation pages. We also send a payment confirmation e-mail immediately after you complete your enrollment process stating the date and amount of the auto-renewal. (Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.)
It takes a lot of effort to write a resume. MyPerfectResume made it so much easier! Not only did I get the job but I also ranked #1 which allowed me to get the schedule of my choice. Thank you MyPerfectResume!
Hi Amy,
We appreciate the positive feedback, Amy, and we’re very happy we were able to help you in your job search. Congrats on the new job!
I used this service to create a resume for my husband, and it was convenient, easy to use, and made a nice, professional-looking resume. That said, the resume was supposed to have been free, but with a two dollar-something charge, so that's why they had my debit card info. Next thing you know, they're pulling out $24.95 a month, for a resume I made ONE TIME, and never used the service again. Until today, every time I called to cancel, I got hung up on. Today, they tried to keep me on by offering a bunch of discounts, one of which was an employee discount, which just seemed extremely shady to me. I refused them all, so hopefully they stop taking money out. I would have been happy to recommend this site to anyone, due to the tools and services that they offer, but the way that they conduct the business side of things leaves a lot to be desired. I wouldn't recommend using this site.
Hi Donna,
We apologize for the inconvenience this may have caused. Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription—these are not listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service. We also let you know at this stage that you may cancel at any time. Shortly, you'll be receiving a DM from us thorough SiteJabber, hope to hear back from you soon!
The resume builder was fine and the customer service was great, but I didn't get any emails about the reoccurring charges for the subscription fee. If I had, I would have cancelled sooner. I don't appreciate companies that take advantage of people.
Hi Kasha,
We're sorry to hear about this. We understand how you feel, however, once you create an account with us and purchase a product, our system automatically sends an e-mail with the details of your purchase including the T&C's of our monthly subscription. Auto e-mails can get picked up as spam or junk mail so please be sure to check your spam/junk mail folders. LiveCareer under no circumstances takes advantage of our customers, we offer professional writing services for a complete and unique resume. Feel free to contact us if you have any further questions. Wishing you the best of luck in your career search!
Great service in creating an updated resume. However, when trying to cancel my subscription before the deadline, I e-mailed them but never heard back. I ended up having to call on the 14th day. Initially the representative was pleasant and accommodating. After explaining several times that I just need to update my resume, wasn't looking for a job, that I never said I couldn't afford it, and being pushed with several 'reduced' pricing plans (even the employee discount), I hopefully got it cancelled. What part of the previous makes it so hard to just simply cancel? Great for building a resume but they need to work on accepting 'I want to cancel.'
Hi James,
We apologize for the frustrating time you experienced with our agent. Under no circumstances we want our customers to feel this way. We'll make sure this incident doesn't happen again. Again, we apologize for the situation, James.
They gave me a refund. All is forgiven. Laura contacted me and made everything right. I take back all the negative things i said.
Hi Mauricia,
We are sorry to know you had this experience with us. Please be reminded that our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When signing up for our product you agree to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
When we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as the sales page, payment page, processing the purchase and after the purchase on the confirmation pages. We also send a payment confirmation e-mail immediately after you complete your enrollment process stating the date and amount of the auto-renewal. (Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.)
We'd like to take a look at your account and take a look into the charges and most importantly to make sure your account is completely canceled by our customer service team. Shortly, you'll receive a private message from us via Site Jabber. Hope to hear back from you soon.
Total Garbage, the first customer was rude and hung up on me. Refused to cancel my subscription. I called back and Victoria was great she cancelled my subscription and gave me a confirmation.
Hello Malanda!
We're so sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of feedback and all of our agents should treat our valuable customers right. We're glad that Victoria was able to resolve your situation without to much hassle, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
All I needed was a resume and cover letter and this website got the job done! I had a little issue with billing but Victoria (ID # 730) with Customer Service was very helpful and got everything taken care of! When I need a resume for future job positions, I'll definitely keep MyPerfectResume in mind!
Hi Emma,
We’re thrilled to hear that Victoria was able to assist you with your request, and provide you with excellent service. We’ll be sure to let [him/her] know your comments. Reviews like this really make our day. Thank you so much!
The young lady that help me was sincere about my needs and concerns. She help me can dance my resume into one page. She was also pleasant to speak with. Thank you for all your help
Hello, Shavon!
We’re thrilled to hear that our Customer Service Agent was able to assist you with your request, and provide you with excellent service. Reviews like this really make our day.
Thank you so much!
Like I said above if the question/concern is addressed first, there will be a better response. Also talking to fast & over the customer increases the chances of a negative outcome for both.
Hello, Erin! Thanks for taking the time to let us know your feedback, we’ve taken note on the matter. We’re constantly looking to make our products and services better, and listening to our customers is a big part of that.
I called to make a cancellation on my account because I only wanted to show a template resume to my friend but was charged without my knowledge. So I called right away and Sam helped me with no problem. He was very kind and courteous and was able to get my money back without hesitation. He went above and beyond to make sure I had a great experience. He even offered a great deal for my friend if my friend chose to join the site. I definitely will be using this site again when looking for a job. Highly recommend!
Thanks for sharing your experience, Danielle! We’re excited to hear you feel that way about our resume builder platform and It’s awesome to know how pleased you are with our Customer Service Team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I had a guy help me out on the phone earlier, cant remember his name but he helped me out big time by unblocking my account. Thanks!
Thank you for sharing, Holly! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I spoke to Victoria about the cancellation and she was really nice. I got a refund and I plan to get back when I start Job searching again.
Hi Damilola,
Thank you for sharing your experience with Victoria; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
It's okay. I thought it was going to be great and then after I downloaded it to word or PDF it required a lot more work to get it to look like it did on the website. I think it would have been better to just start with Microsoft Word.
Hey Utility,
Thanks for letting us know about this, Utility, we apologize for the inconvenience this may have caused. We will definitely be reaching out to you via SiteJabbers direct message and have our Technical Department fix this for you immediately. Hope to hear back from you soon.
I spoke with Andrew because I didn't realize that I had to cancel my subscription or get charged. He gave me a full refund and since I was still looking for a job I agreed to a price of $5.95, it looks like some people on here got a lower price but I'm not upset about it. Andrew made the $5.95 Sound uber worth it. Andrew is definitely the person who needs to be in this position. He was kind and understanding and took a cancellation call and turned me back into a customer! Thank you again, Andrew!
Hi Erica,
Thank you for sharing your experience with Andrew; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
First of all I paid 24.95 and I wasn't meaning too. When I wanted to cancel it forced me to call over the phone. The guy Lenny B. Absolutely refused to let me just cancel the service. He pushed all types of prices at me till I agreed to keep the service for 4.95 a month and now you know don't pay more than 4.95 guys. This place only cares about your money! It's hard to get out of like a cult!
Hi Amanda,
Thank you so much for sharing your excellent experience with Lenny and our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Lenny is a real pro! He talked me out of cancelling my membership!
Quite pleasant to talk to.
Good job Lenny!
Hi Molly,
Thank you for sharing your experience with Lenny; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I agreed to paying an amount around $2, but I came to realize they had been charging my account $24.99 every month. NOT OK! But, I called them and the man was very kind and issued my refund and also had to request previous months' refund from corporate (he should be able to do this in my opinion, but the company won't empower it's employees to do so). Any way, I should be receiving the rest of my refund in a week, but they should have to ask you to charge the $24.99 instead of just sending an email that looks like junk mail saying they are charging my account...
Hey Kurt,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well. Let us know if you received the correspondent refund by now.
If you have any questions, don't hesitate to contact us! Thanks!
I signed up because all I wanted was a template to go by. They started charging me $24.95. That doesn't make sense to me since I am updating my resume that means I am looking for a job. Why do I have to pay $24.95 (when I don't have a job) for help in finding a job? I talked to Lenny in customer service and brought down the charge to $4.95 for one month. I will try again in a month to cancel and see if they actually cancel.
Hi Robin,
Thanks for your feedback and we understand your frustration, however, we do offer a 14-day trial subscription for a small fee. In this trial, you'll have unlimited access to all our professional resume tools including expert advice on how you can make your resume shine, and you may cancel anytime before you're enrolled into our auto-renewal subscription. We're glad that our agent was able to grant this one-time price for you as this is not the normal price for any of our subscriptions. We do hope you understand and appreciate this as act as we never like to leave any customers unsatisfied with any of our products. If you may have any other situations arise, please do not hesitate to reach back out to us via email at social@livecareer.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!