I agreed to paying an amount around $2, but I came to realize they had been charging my account $24.99 every month. NOT OK! But, I called them and the man was very kind and issued my refund and also had to request previous months' refund from corporate (he should be able to do this in my opinion, but the company won't empower it's employees to do so). Any way, I should be receiving the rest of my refund in a week, but they should have to ask you to charge the $24.99 instead of just sending an email that looks like junk mail saying they are charging my account...
Hey Kurt,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well. Let us know if you received the correspondent refund by now.
If you have any questions, don't hesitate to contact us! Thanks!