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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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This website is great, they have awesome features and helpful tools. BUT hey will take money out of your account without sending an email letting you know (or it'll send it but end up in spam, or promotions so you won't see it normally- it renews every 4 weeks). However, I did talk to an AMAZING customer service woman, Joyce Jhonson, and she understood my concerns and listened to me and was kind the entire time. She even registered me a refund! Great customer service here
Just pathetic. Stay away from these scammers. Charged me $35 without my permission. No notification or any email of any sort. Just pathetic. I want my refund you scammers. For any one reading this stay away form these guys.$ 35 for a resume... just awful...
Hi Ragini,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
However, I'd like to take a look into your account and make sure it's completely canceled to avoid any further charges. Shortly, you'll be receiving a DM from us requesting your account information. Hope to hear from you soon!
I'm completely disappointed. I have canceled my subscription before completing one week using the service BUT it still taking money from my bank account.
Anytime I tried to cancell it again the website said "we are going to cancel in the end of the fourth week" but This Have Never Been Cancelled as I can see in my bank statement.
I tried contact in the website but I've got no answer and no confirmation that they have got my email.
I endded up UNEMPLOYED and with 60 euros less in my banck account.
I hope you MY PERFECT RESUME know that it was all the money I had for 2 weeks of supermarket.
I hope you know that someone will not have money for food for 2 weeks because your amazing customer service.
Hi Flavia,
We're really sorry to hear to had this experience with us. We'd like to help you with the cancellation process, soon you'll be receiving a Direct Message from us requesting your account details. Hope to hear from you soon!
A really kind lady helped me with my refund and setting up a different subscription. She was so accommodating and efficient!
Hi Anna,
Thanks for your review, Anna! Glad we were able to help. Have a great day!
The customer service rep I spoke with was amazing! Her name is Victoria #730 or #703
She understood my concerns and took the time out to explain what went wrong. Come to find out it was actually something that I over looked, the most important matter was my refund and she made sure that i would be getting my money back as well as educated me more on what the site had to offer. She was AWESOME! Thanks Victoria!
Hi Natesha,
Thank you for sharing your experience with Victoria; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Yes, I understand it says in the FINE print that customers will continue to be billed after the 14 day trail BUT what is the hell am I paying 34 dollars for? A fancy border? How does it go from 1.00 to 35... you guys are scammers. People build resumes to find jobs... i clearly dont have 35 dollars to pay right now
Hi Charlie,
We apologize for any confusion or inconvenience this may have caused. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14-day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
There are several ways to cancel including via phone, live chat, e-mail and self-cancellation in your 'Account Settings' as well.
Also, the paid subscription gives you the ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription, also, to Find 1,000's of jobs for every industry —new jobs added all the time at our Ultimate job board, choose from professional templates and designs in our CV Builder, our CV Check allows you to Scan your CV common errors and how to perfect it, find Interview tips and advice, and also have a professional covering letter using our Covering Letter Builder.
Great Resume Service and Great customer Service. I highly recommend my perfect resume to everyone. I have favored them Like on Facebook!
Hi Marlon,
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
The customer service representative understood my concern and supported me for the refund. Thanks to my perfect resume.
Hi Re,
Thanks for sharing your feedback and experience with us, Re!
We used the service to do a resume, but in the fine print you find that they'll actually charge you a much larger monthly subscription. It took us a few months to realize.
Unfortunately, looks like I'm not the only one who's had the same experience, but those reviews tend to be hidden by 5 star reviews (which also seem shady).
Overall, this is a borderline scam. By law in NZ, all charges have to be clearly displayed and cannot be hidden.
Hi Vasily,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
If you have any questions, don't hesitate to contact us! Thanks!
Using Resume-Now was extremely easy. I landed the job I applied for. Andrew was very polite and offered several packages to continue service. Cancellation was quick and easy as well. If I need a resume again in the future I will be using this site.
Hi Amber,
Thank you for the awesome review and for letting us know that you landed a job—that’s terrific news! Wishing you the best of luck in your career!
Great Customer service thank you, quick and easy. Phone rep was fast and there was no wait time. Appreciate the service and the quality of the service provided.
Hi Kearra,
That’s what we like to hear, Kearra. We’re always here to help whenever you need us!
I called this morning to get assistance with the formatting of my resume and was assisted by a very friendly and knowledgeable representative named Ronny Grant.
He was very patient and took his time to get my resume exactly to my expectations. My overall experience was superb. I appreciated his service... SIMPLY OUTSTANDING!
Best Regards,
C. Montgomery
Hi Chantay,
Thank you for sharing your experience with Ronny; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
They don't mention that if you take their free trial they auto enroll you for the monthly subscription, real shady. If you download the resume from the website they are extremely poor formatted virtually making them impossible to edit outside of the website.
Real bad website
Hi Ahmed,
Sorry to hear you feel this way about us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
If you have any questions, don't hesitate to contact us!
Thanks!
I called to get help and the phone prompts were simple to understand. The phone rep answered immediately and quickly answered my questions and solved the issue within two minutes. Thank you, for the great service!
Hi Tom,
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
I subscribed to the site the last 19th of February 2018 for my 15-day access, in the amount of 7.38 AED. I gave my debit card details knowing that they only take the amount needed for my 15 - day access. Surprisingly, they took an amount fo 94.50 AED last 6th of March 2018. It was not indicated in the first place that subscription was automatic.
MyPerfectResume will just take money!
Hi Leah,
Sorry to hear you feel this way about us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well.
If you have any questions, don't hesitate to contact us, https://www.myperfectresume.com/contact-us.
Thanks!
Please stay clear of this company. I have been on the phone with them for over 2 hours and they cannot do something as simple as put my bullets back in a straight line. In the formatting tool it is straight but when you save to a PDF then the bullet go hey wire! The customer service agent literally did not know what a bullet was! He works for a resume company!
Hi Jane,
Thanks for letting us know about this, Jane. We hear you, and we’re here to help. Look for a direct message shortly. Thank you!
I had a good LinkedIN profile and an old, outdated resume. In the interest of time, I did not wish to spend all day Saturday re-typing and redesigning my resume.
My Perfect Resume was the best way I found to import the information from LinkedIN into an updated template I choose and then make minimal changes to produce a GREAT RESUME in a hour, instead of most of the day.
Thank you
Hi Michael,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.
Don't forget to cancel after you enter your card/payment information. I ended up paying $80+ for one disappointing resume template. The charges didn't show up into my bank account until 4 months later and they did not give any notice of the charges, and they did not let me dispute them.
Would not recommend.
Hi Bob,
We appreciate your feedback. We’d like to help you address your concern so you can have a great experience with us. Would you mind if we moved this conversation to a direct message? Look for a DM shorty.
To simply lay it all out, the website was well made. It is super easy to use and is really flexible. The main beef I have was the customer service. I called to request for a cancellation as I noticed a charge to my card. As I called to ask for my account to be cancelled and to receive a refund, the caller (Brian/Bryan, Senior Representative) gave me really odd remarks that frankly ticked me off.
"Look, I know we all make mistakes"
"You have to read the fine print before keying in your credit card information anywhere, okay?"
He constantly had an extremely lazy and rude tone in his voice, not to mention a constant "okay?" at the end of each sentence.
"Do you have access to the website? You told me that you could not find the cancellation button, I'm going to show it to you right now."
He then went on to try and prove me wrong by telling me to go online and find the cancellation button on the website on my phone (which was non-existent, later with him realizing that a cancellation button does not exist on the mobile version.)
He then transferred me to a lady which was frankly a lot more professional. I got my refund and cancellation done, but the experience I had with customer service has now tainted it's claims on being the best resume builder.
Edit
Hi Ethan,
We are really sorry to hear this and believe this is completely unacceptable. I'd like to take a further look at your account and agents who attended your call. Could you please provide us with an Account ID # or email address associated with the subscription?
Thanks so much, Ethan. And again, we apologize for this inconvenience.
I found this site after internet surfing. I love the user friendly site and had a few questions and Brandon from Customer service was great. Brandon took his time and walked me through finalizing my resume. He was very patient and also explained the other services offered. I would recommend this site for everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
-Hello, Chelsea!
Thank you so much for sharing your experience with our agent Joyce. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better. That said, if your experience with us has improved based on your Customer Service experience, we’d love it if you’d consider revising your rating of us. It would make a huge difference for us, and would help truly us.
Thank you!
-Best regards,
MyPerfectResume