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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Walter Berrios was so friendly and really great in understanding what I wanted to get done. He made conversation so that the phone call wasn't awkward and really made me feel like he was listening to my concerns. He is a great conversationalist and got what I needed on my account done in an efficient and customer friendly way. He is definitely an asset to the customer service department.
Best customer service ever! I called to ask to ask refund and cancel my account. Everything done in 4 mins, and Allan from the customer service been super nice. Thanks!
Hi Carol,
Thank you for sharing your experience with Allan; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Rather unique situation for me being 65 and a federal retiree. I was simply in need of one quarter for Social Security and only needed a resume to complete the application process for a part-time temporary position. I liked the looks of your resume compared to others, so I thought it was worth $2.95. It was both surprising and deceptive to find that I was going to be charged $24.95 per month to keep your services. Like others who have dealt with your company, it was very difficult to get you off the phone as the offers kept coming (like how about $12.95 per month and/or getting friends or family members to sign up). My phone contact was named Luis Monge who was polite enough (and well trained!) but too pushy, especially for a deceptive offer. He didn't seem to really listen to what I was saying but did ultimately allow me to opt out. I don't think I'm speaking just for me saying that yours is not a good way of doing business.
HI Jim,
We so appreciate your taking the time to write this review. Your awesome feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
Used the site months ago to rebuild my resume. Loved the product. But after the first month free price was $25 a month. Was considering cancelling my subscription but was able to get a reduced rate. So happy I can still continue using a wonderful product and it not break my bank.
As far as customer service goes, it couldn't be better. Best experience I've had with any customer service department in a long time.
Hi Samuel,
Thanks for your review, Samuel! Glad we were able to help. Have a great day!
I use the service once, then i emails them many time to unsubscribe but no respone given back. Now they charge me for almost usd25! That soo wrong!
Hi Aiman,
Thanks for letting us know about this, Aiman. We hear you, and we’re here to help. Look for a direct message shortly. Thank you!
They stole money, they charged a payment on my account for 25 dollars. My first purchase was for 3 dollars. I dont recomended them. I had to called my bank and canceled all transactions with them. They are deshonest
Hi Monica,
Thank you for sharing your experience with us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
I called customer care *******348 U.S.) to receive service for cancellation on my subscription and in hopes of a refund of $24.95. I was put on hold for 30 minutes which gave me time to look over the terms and agreements. I learned that it is important to read this before pursuing progress on the website. I was given Walter as my caller and he provided excellent service. He fully explained how the website provided more than just resume building. I was very appreciative of this new information. I provided him with my account id number which is very helpful for them because they can find you right away. Walter was very understanding and compassionate and when I asked for a refund, he understood that we've all been there before and he gladly gave me my refund. I received a email confirmation for both my cancelled subscription and refund. Just remember to read and look at the terms and when dealing with customer service, they are real people. Always be respectful and kind and show appreciation for the service. Overall I had great experience on the website with its services and over the phone with customer service. My situation was taken care of and handled correctly.
Hi Oriana,
Thank you for sharing your experience with Walter; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I used this horrible "service" to write a resume back in December. I paid $1.95 for a 15 day free trial. I just checked my bank account today and see that these scam artists have taken several random payments out of my account every month since. $0.06 here, $24.95 there. They have taken around $60 from me without my knowledge. When I called customer service, I had to wait for around 10 minutes for someone to answer. She would not give me her name. She seemed to have no real knowledge of what they were doing with my account. I was refunded less than half of what was stolen from me. She kept asking me to "stay with us for only $12.95 per month if you get friends and family members to sign up". I told her there was no way that I would rope anyone into this scam. They are criminals. This "company" needs to be taken down. GARBAGE. I wish I could give less than 1 star. ************** stars. I don't know how this crooks sleep at night knowing that they are stealing from people who are just trying to get a job.
We appreciate you sharing your experience with us, Allison. We strive to deliver A+ customer service and apologize if we haven’t met that standard. Please feel free to contact us in order to better assist you with this matter at: https://www.myperfectresume.com/contact-us
I called up customer care for formatting help and they had patience to listen to my requirements and helped over the call. Go ahead and pay 3 bucks for initial membership and get your alignment issues fixed.
Thanks
Hi Muthukannan,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
I love this site and everything it has to offer as well as the representatives are easy to talk to and work with. Henry herbert especially.
Hi Jovana,
Thank you for sharing your experience with Henry; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I wrote them 3 different times about recieving a refund! They ignored me every single time. Low life A*******! Stealing money from people that are obviously looking for a job! Hope you guys get shut down soon!
We regret to hear this, please know that we want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, please contact us for immediate assistance regarding this query at https://www.myperfectresume.com/contact-us
Great for outlining resumes and cover letters in a concise and professional manner. Would prefer if resume automatically uploaded when applying for a job in their iobs search section.
We’ve taken note of your feedback and it’s much appreciated, Shashana. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I was upset with my grandson's subscription, which I was paying for, Samantha was very helpful, she spent time looking at different options, helped to find some employment recommendations. I was very satisfied with the service.
Hi Maryann,
Thank you for sharing your experience with Samantha; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I needed help making a change in my resume. The representative did it in no time at all. Super easy.
Hi Samantha,
That’s what we like to hear, Samantha. Our customer service team is always here to help. Thank you for sharing your experience.
Horrible service by myperfrectresume As i have done a subscription for only 14 days but now i dnt want to continue the same still they are deducting the amount from the account without notifying.
And also contact number is invalid. Worst service. I am trying to contact but not able to do.
Plz don't do any kind of online transaction with myperfrectresume. As they are deduction money from the accounts ones it is link.
We take your feedback seriously and we’re ready to assist you. In order for us to look into this situation, please contact us at https://www.myperfectresume.com/contact-us
DO NOT USE THIS SERVICE! I cancelled this service over a year ago only to now realize they charged me $27.95 a month for 18 months. All I got out of it was a lousy template that I never used. They offered me a small refund but would not return most of it. This place is a scam! Please do not use!
We are sorry to hear that you experienced this with our company, Holly. We’d like to help you address your concern so you can have a great experience with us. Please contact us for immediate assistance regarding this query at https://www.myperfectresume.com/contact-us
DO NOT USE THIS SERVICE! AFTER CANCELLING MY ACCOUNT BACK IN FEBRUARY 2017, I HAVE BEEN CHARGED 25.15 (FOR A 24.95 SERVICE BY THE WAY) EACH MONTH AND TWICE IN NOVEMBER OF 2017. I HAVE NEVER LOGGED ON OR USED THIS SERVICE IN ANY WAY AFTER THE INITIAL 1.95 CHARGE, AS I COULD TELL THIS WAS NOT FOR ME. I HAVE REQUESTED A REFUND FOR THE UNAUTHORIZED CHARGES AND HAVE NOT HEARD BACK FROM CORPORATE AS I WAS TOLD WOULD HAPPEN. THEY REFUNDED 3 OF THE CHARGES BUT SHORTED ME ON THOSE REFUNDS!
BEWARE OF THIS COMPANY! THEY WILL STEAL YOUR MONEY AND NOT RETURN IT! I MAY HAVE TO TAKE THEM TO SMALL CLAIMS COURT FOR THE $326.75 IN UNAUTHORIZED CHARGES!
Hello, Katherine - If you did, in fact, cancel your account and receive an email confirming the cancellation there's no way for us to charge your credit card. This type of behavior typically occurs if the customer creates multiple accounts or an unsuccessful cancellation, we would love to take a look at what happened. However, to do so please contact at https://www.myperfectresume.com/contact-us
I'm not sure what's going on with MyPerfectResume and the other names by which this company operates, but I was charged $1.95 for a 15 day trial, created my resume' and then couldn't download my resume' without paying an additional amount. I abandoned the program and created my own resume'. Exactly 15 days after trying the trial, they try to charge my credit card $19.95. I clearly don't want the service. This business model will eventually fail because DECEIT only lasts for so long. Joseph G. Helped me and provided good customer service; however, my issue isn't fully resolved at this point. I was charged for a service I never was able to use. Why no last names or operator #s?
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
I used the trial feature to brush up my resume skills and forgot to cancel before my full membership began due to an auto accident. I called and the gentleman was easy to understand, caring and helpful. Plus, the website itself was easy to use, will be back if I ever need another refresher or full blown resume.
Hi Rachel,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
My initial call to customer service didn't go well. I hung up and called tech support, fortunately for me, Herman answered the call. He provided polite, professional customer service. He patiently explained myperfectresume, the value of full access and he walked me thru the trial set up. With the stress this world has to offer, it was a pleasure to work with your employee who's whole goal is to provide customer satisfaction. Thank you Herman for taking care of this customer. Your a example for others to follow.
Hi LM,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Herman. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
We’re thrilled to hear that Walter was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!