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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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My son was working on a school project and used this website to build a pseudo resume. When he initially started working on it, there was no mention of any payment. So, he thought it was free. But after working for a couple of hours, he wanted to save it and then the payment window showed up. We had no alternative but to pay. It was only about a couple of dollars. But later, we were getting charged every month $24.95 automatically on the credit card that we used. When I called them back they were willing to cancel the current payment but not the previous month's payment. So I had to dispute the transactions with the credit card company. I am surprised this company is still able to exist in spite of so many complaints. I am afraid the credit card companies such as VISA do not care at this point to stop this kind of companies from looting the customers. At the end customer is the LOSER. If VISA really cares about their customers, they should immediately block this company from making any transactions using VISA credit cards.
I called to see how hard it would be to cancel, they answered within 2 rings. Not only did Genesis take care of my cancellation, she also took nearly a hour to help me redesign/structure my resume. Wonderful work, and nice to know they keep my resume for me, until i need it again. Great job Genesis! Keep up the hard work!
Hi Lanakila,
Thank you for sharing your experience with Genesis; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
They claimed to be free, then demanded bank information before releasing my resume that I had spent an hour building. Terrible.
You are able to download your CV in plain text, Maria. If you wish to download your CV using our copyrighted templates in PDF form or Word you must subscribe first.
I had no idea when i joined this site for a 1 off payment of new CV that i had
Subscribed for a charge of £16.95 every 4 weeks, I was not a happy man when i 1st phoned to cancel i got hung up on the 2nd time the guy i suspect by my email Walter did a great job in canceling it and getting me a refund. Lesson been read small letters guys.
Thank you for letting us know that our agent was able to assist you with your inquiry, Edward. Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we apologize. If there’s anything else we can do, don’t hesitate to get in touch with us.
This website was very helpful. The tips on the side were professional and they made the resume legit
Hi Mariah,
Thanks for your review, Mariah! Glad we were able to help. Have a good one!
I would be much more inclined to use this service if it were not subscription base. The subscription system honestly feels like a scam for customers to forget to cancel their subscription and to get charged again. The website works very well and is a good product/service, but should not be subscription based.
We're so sorry to hear that you feel this way about our company, David. Under no circumstances do we scam our customers, please know that for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
Mr. Walter is an amazing Customer service representative... I really appreciate good customers service.
Hi Daniella,
Thank you for sharing your experience with Walter; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Walter had excellent customer service skills. He was right on target on how to help me with my problem. It was wonderful talking to him. I would use the service again.
Hi Abe,
Thank you for sharing your experience with Walter; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Not only did I get a version that would not upload properly to the most popular job sites they charged me an excessive amount as i was not aware of their continued billing of my credit card. When asked to refund they would not refund the amount requested.
Thank you for letting us know about this, Will. We hear you and we’re here to help, please contact us to better assist you with your query at: https://www.myperfectresume.com/contact-us
I am beyond disappointed with this "service." I paid $2.99 SEVERAL months ago for a template that didn't even end up working out for me, and just now realized i've been charged the last 8+ months for it! I am a Graduate School student who is having a difficult time making ends meet as it is. I contacted MyPerfectResume months ago trying to cancel this and they ensured me that I would no longer be charged. Come to find out, i've been charged $25/month for the last who knows how long. It is beyond disappointing that this company is choosing to profit off students who may not pay as close attention to their funds as they should. It's clear to me that regardless - you'll still get charged either way. STAY. AWAY.
Our main goal is to make sure you’re satisfied with our services, James. If we’ve fallen short on that for you, we apologize. We would love to help you with the cancellation process however to do so please contact us at: https://www.myperfectresume.com/contact-us
You will be paying a monthly fee that is difficult to discern - be very careful it is a ripoff. There must be very fine print telling you that it is a $25 a month charge. Yecch
We're sorry to hear that you feel this way, Jeffrey! Under no circumstances do we rip off our users, we'd like to help you address your concern so you can have a great experience with us, please contact us in order to better assist you with your inquiry at: https://www.myperfectresume.com/contact-us
Total scam. My daughter signed up for a 14 days use for 2.99 I noticed within a few days several charges for a very small amounts,. 74. Cent, 1.00 ect. I didnt think much of it at the time, then all of a sudden there is a charge for 24.99, a subscription that I didnt agree to or sign up for.
We want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, Maria. Our subscriptions are auto-renewing. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand.
Wasted ALOT of my valuable time putting all my info in and it wants to charge me at the end! THAT IS WRONG! NOT A HAPPY CAMPER...
Our site is free to use, Matt. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
I ordered the 3 dollar subscription... Next month got billed for almost 30... Called to cancel, they push and push you to just subscribe to a lesser cost a month. Just keep saying no. They tried to refund only $13 because they "prorated" it but I said I tried to cancel earlier and they just refunded everything. Just keep saying no no no and keep saying you want the full amount back. They can do it.
Hi Sara,
Thanks for sharing your feedback and experience with us!
The program made writing my resume simple and easy. I had expected it to be free, but the charge was only 2.95 for 14 days.
I called Charlie to cancel and he was very polite and helpful
Worked with Thomas he gave wonderful service and showed that he cares about the customer and there needs.
Hi Dan H.,
Thank you for sharing your experience with Thomas; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I was completely clueless about how to even start writing a resume. Plus I am very limited to access to a PC and very unknowledgeable with computer programs. It doesn't get any easier than with the help of this site.
Hi Jennifer,
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!
Yeah, you got to be f***ing joking. I don't remember signing up with the intention of paying $25 a month for this. Low and behold, $25 fee. They must just show you the trial amount, because no way I would have signed up if I had realized the larger hidden fee. Called customer service, garbage. Was hostile towards me after my complaint. 0/10 would not recommend.
We're deeply sorry to hear that you feel this way about our company, Sean! We'd like to help you address your concern so you can have a great experience with us, please contact us in order to better assist you with your inquiry at: https://www.myperfectresume.com/contact-us
I used the site for the free trial, which I was ok with the $3 charge for the 14 days. Then I forgot to cancel, that one was on me for the first $29.95 charge. In the middle of the first month of my subscription I emailed the customer service to cancel, I was told that because I logged in with Facebook that my email address doesnt show an account so they have nothing to cancel. Im was only slightly pissed at this point so I forwarded all my information to help them find my account which included my account number. They could not help me cancel without my credit card number? There is no reason for this, and I refuse to give a company with a reputation for over charging customers trying to cancel, payment info. Getting nowhere through email I called and have been placed on a call back list 3 times just to be told my account doesnt exist. If I dont exist then stop charging me! Do not fall into the trap, the service was not good enough to put yourself through the pain of getting out when you want.
Our main goal is to make sure you’re satisfied with our services, James. If we’ve fallen short on that for you, we apologize. We would love to help you with the cancellation process however to do so please contact us at: https://www.myperfectresume.com/contact-us
Got a one off invoice for $3 to download my resume. Then three weeks later got a $35 bill because somehow I had been joined to a monthly subscription. Tried contacting them through the website 4 times and have heard absolutely nothing. $#*!ing scum.
We regret to hear this, Pietro! Please know that when you signed up for our product, you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our #1 goal is to make sure you’re satisfied with our services, Amru. If we’ve fallen short on that for you, we apologize, please contact us in order to better assist you with this matter at: https://www.myperfectresume.com/contact-us