Oriana S.

I called customer care *******348 U.S.) to receive service for cancellation on my subscription and in hopes of a refund of $24.95. I was put on hold for 30 minutes which gave me time to look over the terms and agreements. I learned that it is important to read this before pursuing progress on the website. I was given Walter as my caller and he provided excellent service. He fully explained how the website provided more than just resume building. I was very appreciative of this new information. I provided him with my account id number which is very helpful for them because they can find you right away. Walter was very understanding and compassionate and when I asked for a refund, he understood that we've all been there before and he gladly gave me my refund. I received a email confirmation for both my cancelled subscription and refund. Just remember to read and look at the terms and when dealing with customer service, they are real people. Always be respectful and kind and show appreciation for the service. Overall I had great experience on the website with its services and over the phone with customer service. My situation was taken care of and handled correctly.