Member since February 2018
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My Perfect Resume
To simply lay it all out, the website was well made. It is super easy to use and is really flexible. The main beef I have was the customer service. I called to request for a cancellation as I noticed a charge to my card. As I called to ask for my account to be cancelled and to receive a refund, the caller (Brian/Bryan, Senior Representative) gave me really odd remarks that frankly ticked me off.
"Look, I know we all make mistakes"
"You have to read the fine print before keying in your credit card information anywhere, okay?"
He constantly had an extremely lazy and rude tone in his voice, not to mention a constant "okay?" at the end of each sentence.
"Do you have access to the website? You told me that you could not find the cancellation button, I'm going to show it to you right now."
He then went on to try and prove me wrong by telling me to go online and find the cancellation button on the website on my phone (which was non-existent, later with him realizing that a cancellation button does not exist on the mobile version.)
He then transferred me to a lady which was frankly a lot more professional. I got my refund and cancellation done, but the experience I had with customer service has now tainted it's claims on being the best resume builder.
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Ethan W.'s review
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