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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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The service was great and I did not have any trouble explaining my issue because the associate, Victoria Salas, was easy to talk to and was very kind and polite.
Ariel explained policy and offered promotions but was not pushy in his approach. This is the 2nd time I've used your services and if need be, I WILL be back
-Hello, Kevin!
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
She was extremely helpful, nice, honest, and funny. Took my care of my issue and we even shared a little bit about our families.
-Hello, Robert!
Thank you for sharing your experience!
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Great website. Very helpful with formatting and assisting with words and phrases to use. Not very pleased with the pushing of sales when called to cancel. I told this gentlemen three different times I didn't want additional services.
-Hello, Tina!
It’s great to hear that you’re pleased with our resume builder website and we appreciate your feedback since we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
First and foremost, be sure to call and cancel within the two weeks. They are more than happy to lower the price once they hear that you want out. If you were a sucker like me and kept forgetting to call and cancel, dont let the fast, sweet-talking retention rep get you to accept a discounted rate. Insist on a refund. If you want the service later, just call back up and THEN insist on the discount. I got $20 back out of about $55 total charge, and they offered a rate of $4.95. Get a full refund, and opt for the discount at a later date.
If you need help building a resume, a paid service can be a great tool. However, google image can give a good number of ideas and Microsoft Word has a good few templates. The main thing I got from this service was its job descriptions. It made writing out responsibilities easy by simply doing it for you; however, the scripted options were very obviously scripted and it can easily make your resume sound impersonal.
-Hello, Michael!
Thank you for taking the time to let us know your feedback, we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
We want to thank you for bringing this issue to our attention, since we're always looking for ways to better our service, and your feedback is an invaluable part of that process. With that in mind, we’ve passed your comments along to our team so we can keep improving. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Got exactly what I needed, Victoria Salas was nice and over extended herself to be helpful. Great service.
-Hello, Fay!
Thank you for sharing your experience with Victoria. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Fantastic user experience with product, will use whenever I'm hunting again. Customization has a lot of different avenues to explore. Account management could be better, but overall good product
-Hello, Chandler!
Thank you for trusting us with your resume! We deeply appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
Ian did a great job helping me, he was professional, accurate, and polite. I loved the site when I was searching for jobs, it took the hassle out of formatting a resume by myself in Microsoft Word, and the suggested phrases in the builder helped me with writers block. The price was right with the trial for a few dollars, however $24.99 monthly afterwards is a bit steep. I cancelled my subscription since I have the job I want, but should I go job hunting or need to update my resume, Ill definitely use this service again.
-Hello, Annika!
Thank you for taking the time to review us!
We’re proud to know that our agent Ian was able to resolve your situation and that you were pleased with our service. We want to thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
The site and everything provided to help me write the perfect resume was incredible. I didn't have a lot of time to create an resume that would leave a lasting impression so all of the eye catching templates and helpful suggestions were just what I needed! My resume was perfect. When I called, I received excellent help from representative Roman. He walked me through all of the other services offered by Perfect Resume and convinced me that I should keep the service. He was the perfect help. I appreciate being able to talk to someone that is knowledgeable AND very helpful. Thank you so much!
-Hello Tamara!
Thank you for taking the time to review us!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Gentry provided great customer service. However, this website is NOT worth 24.99 a month. When I first signed up I assumed the $1.99 I was paying was to download and save my resume, okay thats cool. Then I check my bank account one day and see $24.99 taken out from this company. Had I known that was going to happen, I never would have signed up.
-Hello, Tashia!
Thank you for your feedback!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news.
However, we would like to take this opportunity to clarify some information regarding our products and services.
We offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.
When signing up for our product you agree to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail (Automatic e-mail stating the date and amount of the auto-renewal.)
Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.
Please contact us if you have any further questions or concerns about our products and services.
-Best regards,
MyPerfectResume
I dont remember her name but she was wonderful to me. Helped me with my issues she was great and had excellent customer service she was a star
-Hello, Kay!
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Extremely bad customer service! I called because I had cancelled my subscription a day before it ended. And they still had charged me. So when i was on the phone with the person. He said that I had just cancelled it like 5 min ago which was a lie. And I told him I have the email saying what day and time it was cancelled. He had the balls to say I was a liar. I honestly kept arguing about it. So I spoke with the supervisor but it was the same thing with that guy too. So I asked if I can send it to him so he can believe me. And he said yeah. So right before I got to send it he said it was fine. Like seriously dude. Never again will I ever use Myperfectresume again. I normal recommend it to the school I work for but after this happen. I will not!
-Hello, Lisette!
Thank you for bringing this issue to our attention!
We're so sorry to hear you experienced this with our company. Under no circumstance do we like to hear this kind of news. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We want to make things right with you, we'll be getting in touch with you by email shortly.
I called in to cancel my 14 day trial. I have used this service 2 past years ago for a resume and cover letter for a job. A little over 2 years later I enrolled in another trial for the great tools available. I decided to renew in at a monthly discounted rate and dealt with an exceptionally professionall, accomondating, honest customer service rep. Roman badge number 712 thank you. Thank you for all your help, keep being you!
Hi Stephen,
We’re thrilled to hear that Roman was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!
Huge problems with what the Company had charged me on my debit card and I was angry too. The rep Shelton listened carefully and started the refund for 3 months without me even asking for it... If I need this service again I will go back because of Shelton Sheridan! Great CSR and delivery too. Ron Ross
Hi Ronald,
Thank you for sharing your experience with Shelton; we’ll be sure to pass along your positive review. Our Customer Service team is committed to providing excellent service and it’s great to hear we delivered our promise for you.
I called in to cancel because I wasn't going to be needing the service anymore and I almost wanted to stay because of how sweet and helpful Sarah H was! Most companies make it really hard to cancel and I was worried this was going to be the case but I was totally wrong. The resume tools when I did use them, were extremely helpful and easy to use. I will definitely be returning when I need resume help again and I will recommend you guys to all my friends! Thank you :)
-Hello, Claudia!
You made our day with that review!
Thank you for sharing the love :) It’s awesome to know how pleased you are with our product and service. We'll miss and we’re more than happy to help!
Crystal helped me with cancelling my subscription. She was very courteous and had excellent costumer service skills. If I ever need to go back to Myperfectresume, I would do it without any reservation or hesitation.
Hi Robin,
Thanks for your review, Robin! Glad we were able to help. Have a great day!
I called to cancel but the representative was very informative about the tools i should use. And i decided to use the tools before i cancel. Thank for being so informative!
Hi Ramona,
Thanks for sharing your feedback and experience with us, Ramona!
I received 4 debit transaction on 11 May 2018 and two debit transaction on 24 May 2018. I will cancel it if you continue to debit my account more than one time on 24 June. My monthly subscription fee $4.95. You charge on US dollars!
-Hello, Manford!
Thank you for taking the time to let us know your feedback, we’re always happy to hear it!
We’re constantly looking to make our products and services better, and listening to our customers is a big part of that. With that in mind, rest assured that we verified your account and as you previously mentioned your only active monthly subscription fee is in fact $4.95. Also as a international company, we process payments from all over the globe through our entity located in the United Kingdom. However, we have no control over banking policies with International transactions. Please contact your banking institution if you have any further questions regarding that matter.
We hope that this information helps to clear up any concerns you may have had. Please feel free to contact us in case you have further questions.
Thank you.
I had originally called to cancel my subscription, but representative Marylyn told me about a few benefits and convinced me to retain my service.
-Hello, Akinye!
Thank you for your feedback and for sharing your experience with us. Our team prides itself on providing top-notch customer service, and your feedback helps us tremendously, please let us know if you need any help in the future.
The service was great Crystal was a big help! Offered me discounts along with refunding me my money back!
-Hello, Angelica!
Way to make our day! Reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
-Hello, Don!
Thank you for trusting us with your resume, we're happy to hear that is was as easy as 1, 2, 3!
We’re thrilled to hear that our agent Victoria was able to assist you with your request, and provide you with excellent service. We’ll be sure to let her know your positive thoughts.