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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I spoke with Ronnie Grant, who listened to the reason for my call and provided some answers that I didn't expect. I originally called in to cancel my subscription because it was somewhat expensive and I couldn't afford it. He was able to tell me about all of the services I would be missing out on, including their resume review tool, job search tailored to my resume, and help inserting tag phrases to make my resume stand out to employers. He offered me a discount price due to my needs as I couldn't afford the full price subscription and I chose not to cancel. I am impressed with the services available as well as this customer service experience.
Rhomain was very personable and helped me with completing my resume and making it look better than what I had it before.
Hello, Melanie:
Thank you for sharing your experience with Rhomain, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I do love this website! Simple easy to use. However, when I could no longer pay the $24 per month for this website the customer services rep lowered the price for me to make it affordable. I love this and will recommend this site to anyone that I know.
Hello, Laura:
You made our day with that review!
Thank you for sharing the love :) It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
It was easy simple and on point as far as updating my resume. I would gladly use this website to write my resume again! David #587 was very helpful!
Hello, Margie:
Thank you for sharing your experience with David. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I paid for the 14 day trial and got my resume and then thought I had canceled it but apparently didnt and got charged $34.96. I personally wish they would have refunded this but its done. The resumes were very nice and website well laid out.
Hello, Ila:
We appreciate your feedback.
We’d like to help you address your concern so you can have a great experience with us. Shortly, you will receive a email so we can look into what’s happening for you.
Mari Lara was exceptionaly helpful and fulfilled my cancellation request from beginning to end while simultaneously being pleasant and professional. See that she is moved up to a managers position. I was on the phone with someone before her (that hung up on me after saying I was going to be transferred) (I wanted neither of those options). He was an unhelpful unpleasant employee who, Im sure, is serving for a paycheck and nothing more. I am NOT out to get him in trouble hence why Ive concealed his identity. Im out to set a point that Maris service should be the service Myperf should be rewarding and striving for.
Hello, Dennis:
Thank you for sharing your feedback and experience with Maris!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
I was having trouble getting interviews for jobs in the field I desired. MyPerfectResume resume provided me with resume templates and great bullet points to make my resume stand out. I started getting emails and calls for interviews instantly. Now I'm about to start working in the career I've been shooting for.
Hello, Nathan:
Congratulations on your new job!
Thank you for trusting us with your resume, it’s great to hear that it turned out how you envisioned. We hope it makes all the difference in the world.
This website has every tool needed to make a neat and professional resume along with anything and everything regarding that aspect. I've used it twice now and have landed with multiple job offers all over the country. I am very thankful for this.
Hello, Brian:
We appreciate the positive feedback and thank you for trusting us with your resume, we're happy to hear about your multiple job offers! We hope it makes all the difference in helping you get the job you desire.
The associate I spoke with was very concerned about my issue and resolved it immediately. He was very pleasant and seemed to love the work he does.
Irwin was very friendly and comforting in fixing the issues I had with a subscription. He explained everything to me very clearly and made sure that I was taken care of. I had a great experience. Thank you!
Hello, Desiree:
Your very welcome!
We are excited to hear that our agent Irwin was able to help you with your issue and made sure that you were taken care of. We’ll be sure to let him know your positive comments.
Had a question and the person who did help me did such a great job of assisting me. He went way above and beyond what you might expect from customer service.
Hello, Matthew:
Reviews like this really make our day.
We’re thrilled to hear that our agent was able to assist you with your request, and provide you with excellent service. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Very helpful... wonderful job done on resume... wudnt have been able to do myself... wud recommend David at any time... friendly, informative... thank you... enjoyed experience immensely..
Hello, Tyler:
Thank you for trusting us with your resume, we're happy to hear your positive feedback about our resume builder and agent David. Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
She was real helpful, and very nice treated me as if she knew me her whole life. Very friendly and respectful.
Hello, Pj!
Thank you for sharing your experience with us!
Our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
Friendly, well spoken, informative, and all around the most positive experience Ive ever had speaking with a customer service representative.
Hello, Erin!
Thank you for taking the time to review us!
We’re proud to know that our experts were able to assist you with your request and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Although there was some confusion at first, after I called and spoke to your representative Mary Lara, the confusion was resolved.
I do not normally do this, but I have to let your company know that the Rep I spoke with, Mary Lara is by far the most helpful and knowledgeable Rep I have ever had the pleasure of working with. She went above and beyond to help me and a quality employee like this is rare these days! I would hire her myself if I had a job! LOL Thank her for me again and keep up the excellent customer service!
Hello, Melissa!
That’s what we like to hear!
We’re thrilled to hear that our agent Mary was able to help you with any confusion you may had, and provide you with excellent service. We’ll be sure to let her know your positive comments.
They give you options and allow you to organize your resume either how you would like or give you options on how you may want it to look like. Also affordable price.
Hello, Isabel!
Thank you for sharing your feedback and experience with us!
Hearing from happy customers like you makes us feel great. If you need further help, get in touch any time!
It's great i you need to create or edit your resume however they charge you $24.95 after the period ends if you don't remember to cancel your subscription. I agreed to pay a small fee and forgot to cancel the subscription. What kills me is they don't notify you that they will charge your card again. They just take the money out of your account. They played me once. Not happening again.
Hello, Brandon!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
When you signed up for our product on June 12,2018 you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
We sincerely thank you for sharing your experience with us. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I had issues with myPerfectResume in the past, but used once more because of a last-minute job posting. I had less than 8 hours to apply for a position, and remembered that I had a resume saved through myPerfectResume.
After quickly updating my resume, I started making a cover letter. Apparently, the cover letter is created through a different site, which means another monthly fee is added. In short, a sneaky to add another monthly fee to your account and make it nearly impossible to cancel the subscription.
Shortly after paying the fee, I canceled my subscription. One month later, another $25 fee came out. I contacted the company and asked them to cancel my account. One month later, ANOTHER $25 fee came out of my account.
Their excuse?
You have another account where your name is mispelled.
I know for a fact that there is no way this happened. I literally signed into my old account and re-activated my previous subscription.
$75 and a lengthy conversation later, my subscription has finally been cancelled.
I would not recommend this service to anyone. I have been scammed out of more money than I intended to spend, and had to contact the company 3 times in order to cancel.
Hello, Carlye!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
When you signed up for our product on April 22,2018 you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Once you successfully process the cancellation, you receive a automatic email confirming the cancellation along side with your cancellation number for future references, if you did not receive your confirmation this means the cancellation was not processed. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail (Automatic e-mail stating the date and amount of the auto-renewal.)
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
The rep. Is versely endowed with knowledge of an acceptable resume that will attract any employer. He did help in aligning my resume to match my need.
Hi Divine,
Thanks for sharing your feedback and experience with us, Divine!
The wonderful website to make your resume in seconds they have everything you need their are the best I recomend 100%
Hello, Maikel!
Thank you for sharing your feedback!
Hearing from happy customers like you makes us feel great. If you need further help, get in touch any time!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Preston:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience. If you need anything in the future, please get in touch at any time.