Carlye A.’s Reviews of MyPerfectResume & more

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Career Advice

7/6/18

I had issues with myPerfectResume in the past, but used once more because of a last-minute job posting. I had less than 8 hours to apply for a position, and remembered that I had a resume saved through myPerfectResume.

After quickly updating my resume, I started making a cover letter. Apparently, the cover letter is created through a different site, which means another monthly fee is added. In short, a sneaky to add another monthly fee to your account and make it nearly impossible to cancel the subscription.

Shortly after paying the fee, I canceled my subscription. One month later, another $25 fee came out. I contacted the company and asked them to cancel my account. One month later, ANOTHER $25 fee came out of my account.

Their excuse?
You have another account where your name is mispelled.

I know for a fact that there is no way this happened. I literally signed into my old account and re-activated my previous subscription.

$75 and a lengthy conversation later, my subscription has finally been cancelled.

I would not recommend this service to anyone. I have been scammed out of more money than I intended to spend, and had to contact the company 3 times in order to cancel.

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Thank you

Laura T. – MyPerfectResume Rep Over a year old

Hello, Carlye!

We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.

When you signed up for our product on April 22,2018 you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Once you successfully process the cancellation, you receive a automatic email confirming the cancellation along side with your cancellation number for future references, if you did not receive your confirmation this means the cancellation was not processed. The auto-renewal information is listed on multiple areas such as:

-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail (Automatic e-mail stating the date and amount of the auto-renewal.)

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.