On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I called to cancel and ask for a refund on an account I thought I had cancelled the month prior. Vanessa (id#1110) was very courteous, patient and understanding of my situation. The call took about 10 mins because of kiddo interruptions and Vanessa remained polite and well-mannered even through the distractions and repeatedly having to be asked to repeat herself. I found employment within a month because of this website and due to the customer service received, I will return if ever needed! Thank you again Vanessa for making my experience with myperfectresume enjoyable.
I have tried to email them multiple times for the past two months, never got a response back. Tried calling and my calls wouldn't go through. I just wanted to cancel my subscription; was being charged $24 a month. Waste of time and money.
Hi Leslie,
We're very sorry to hear that you have not had a smooth cancelation process with us and would like to change your mind about us! At your earliest convenience, please send us your Account ID or the email address associated with the account directly to: social@myperfectresume.com so that we may promptly look into what happened here. Thank you and we'll be looking out for your email!
The lady who helped me was very friendly and understandable. She helped me very well with my problem!
Thanks for sharing Oriana! We're glad to hear everything was resolved to your satisfaction!
I had some billing problems with my account and Carlos Cruz was super helpful, he answer all my question and ended up giving me a really good deal without me asking. Thank Carlos for all your help.
Thank you for sharing Daleris! We take so much pride in our agents and we're happy to hear that you left your exchange with Carlos satisfied with the outcome!
Shelton went above and beyond to provide me with an excellent service that applied to my needs. I called to cancel and I end up keeping my account.
Hi Indy,
Thank you so much for leaving a shout-out for our agent, Shelton! We're happy to hear that you're still trusting us with your employment-seeking needs and know the position you're looking for will come along soon!
Michael assisted me with getting a refund for the $25 dollar charge. He worked dilligently during my call to ensure all of my questions were answered and I understood everything. He also made sure to tell me the features and benefits of myperfect resume as well.
Shelly,
We're very happy to hear that you had a pleasant customer service exchange with Michael! We're very proud of our agents and we thank you for sharing why we feel that way!
The customer service with this company is trash, the first time I called the phone was hung up in my face, the second time the representative didn't speak and when she finally did speak she put me on hold. Please don't waste your time
Our #1 goal is to make sure you’re satisfied with our service, Xzahundreya. If we’ve fallen short on that for you, we sincerely apologize, we want to thank you for letting us know about this. We hear you and we’re here to help. Look for a private message shortly.
Joss was great Joss was great Joss was great Joss was great Joss was great Joss was great Joss was great!
Hi Greg! How great was Joss?:-) Thank you so much for taking the time to shout-out our agent! You've made our day and we're sure you'll make hers too!
I called customer service after failing multiple times at cancelling my subscription, and I was so glad I called I was greeted by the nicest person in the world! I didn't feel pressured to not cancel, I spoke with her for a while and ended keeping my subscription for a very fair price she made my day. I was so pleased to write a review about her that I forgot her name.
What a lovely review Alejandra! Thank you for continuing to trust us with your employment-seeking needs and we greatly appreciate you taking out the time to share the experience you had with our awesome agent!
Then Representative was able to fix my problem very quickly and easily. She was pleasant and professional.
Susan, thanks for taking out the time to shout out our awesome customer service agent! We greatly appreciate it and we're glad your situation was quickly and smoothly resolved!
It was a good service for those who need a professional to write their resumes. I was satisfied with the service.
Greg, we love it when our customers are satisfied! Thank you for providing the great feedback!
They charge me a set amount (like $3.95) to use the site for 14 days access, but after 14 days they have a recurring charge of $24.95. I called to cancel and the guy kept repeating himself stating that they sent me an email explaining that. I didn't read an email from their website 14 days later thinking it was spam. I didn't even know they were storing my credit card info in their site. Totally unethical.
Hi Renee,
We regret to hear that you have not had a favorable experience with us and would love an opportunity to change your mind about us! At your earliest convenience, please email us directly at: social@myperfectresume.com with your Account ID or the email address associated with the account so that we can promtly look into your situation. Thank you and we'll be looking out for your email!
I consider this site to be fraudulent as they do not advise you of their charges. They advertise free templates and at the completion of your resume, they charge a small fee. However, to download your resume, you are forced to become a subscriber. This is free for 14 days and then you are charged an ongoing monthly fee, however, this again is not advised as you progress through the subscription sign up. I found this out once checking my credit card statements after being charged $34.95. They then refunded a portion of the fee only as I didn't cancel within 14 days. Any charges should be clearly displayed and not hidden and why you need a subscription with a monthly charge for a single resume template is baffling. This is dishonest and a scam to trick you into a monthly fee that will not be refunded.
Hello Neil,
We are not fraudulent and apologize if there was a misunderstanding on the terms of our subscription. We do notify our customers that if they do not cancel their subscriptions prior to the end of the of the 14-day trial, either through their account or by contacting us beforehand, then it will enter into the recurring subscription until canceled. This information is made available in the following areas:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
That said, we are committed to changing your mind about us and will gladly look into to your account to see what can be done. At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account. Thank you and we look forward to hearing from you!
Myperfectresume helped me prepare a highly professional resume to forward to employers. Multiple options available so one can design what is appropriate for the user. I just find the fee a bit on the high side and auto charging fee monthly is not pleasant.
Jojoy,
We're very happy to know that you are pleased with your new resume and the options we have available! We offer our 14-day trial for $2.95 with a money-back guarantee and in order to provide an uninterrupted service, yes, our subscription is auto-renewing. However, it can be canceled at any time! We greatly appreciate your honest feedback!
I had weird charges on my bank account and Monica helped me figure out that I had rolled over from the free trial to charges even though I couldn't figure out my account login and all I had to go by was my name and my debit card. She was so polite and made sure to let me know if there was a wait time on certain processes, so I didn't have to constantly sit at my computer and could work on other stuff wile waiting; Overall, she's great <3 If she hasn't gotten a raise this year, give her one. Heck, even if she had a raise, give her another for being awesome XD
Maggie,
Thank you so much for sharing the great feedback about Monica! For a situation that could've gone sour, we're glad to hear that you had a positive experience with her and we'll be sure to pass along your recommendation for her raise to HR!:-)
David helped me out, God bless him! :) John 3:16 he helped me unsubscribe from my account, great service nonetheless
Thank you, Matt, for sharing your experience with, David. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
I am very disappointed, I started the trial for 1.95 and canceled it before it ended, but I still somehow got charged for 24.95 a month later. Now they won't even give me a refund and just told me to keep using it. This is a huge inconvenience and I will not be using this site again
We're deeply sorry to hear you're disappointed with our services, Elijah. If you did, in fact, cancel your account and receive an email confirming the cancellation there's no way for us to charge your credit card. This type of behavior typically occurs if the customer creates multiple accounts, uses multiple resume builder websites or that no cancellation was issued before the end of your trial period. We want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen. Please send us an email to socia@myperfectresume.com, we'll be more than happy to help you with this matter as soon as possible.
I believe his name was Rodney grant and he was very enthusiastic and very helpful. He help me figure out my problem and reminded me why I signed up in the first place. I very much appreciate his help and will request it again If needed
Thank you, Farj, we’re thrilled to hear that, Rodney, was able to assist you with your request and provide you with excellent service, we’ll be sure to let [HER/HIM] know your amazing comments.
Ron was very nice and was a great help. Deserves to be known for his great work ethic and friendliness
Thank you so much Kalven! We take great pride in our agents and we are so happy to hear that Ron was all that you could ask for in customer service!
Gary went above and beyond for me. He made my day. Thank you so much for the excellent service. I am positive in finding a permanent job with your resume service. Sincerely Tina
Thanks Tina! We love it when our customers feel like the exchange with our agents goes beyond a mere customer service transaction and we thank you for recognizing Gary going above and beyond! We wish you all the best in your job search and we too are positive that you'll find the permanent post that you're looking for!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Congratulations on landing the job Rene! We're so happy for you! Thank you for taking a moment to share the great customer service experience you had with Vanessa! We greatly appreciate it and wish you the best in your new position!