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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Agent really was knowledgeable on the info she was giving. Even though I was cancelling my account the agent still stayed pleasant throughout the phone call. Biggest sweetheart!
Andres badge number 735. Was very empathetic to me on my job search journey. Forgetting that I signed up for the program. I asked for a refund and to cancel. After talking to Andres. He educated me on all the useful tools that the program had to offer. He was very polite and encouraging. Thanks Andres for all the help! I appreciate it!
Krista,
We're so happy to hear that Andres added that extra human touch to your call. We genuinely do care about our customers landing the position they want and we wish you all the best in finding yours!
Ron had outstanding Customer Service Skills. He went through loops to resolve my issue. Ron is a great asset to the company and just for that I'll use you guys in the future with referrals.
We appreciate the shout-out and the referrals Tiffany! Thank you for taking out the time to recognize Ron's outstanding customer service!
Hi, thanks to my perfect resume I could convince my current employer that I was the right choice for the company, and already have 3 weeks working for this company.
If I' d have to file another resume, I'd definitely be back to my perfect resume
Congratulations on your new position Sergio! We love to hear these kinds of success stories and we're so glad that we were able to help!:-)
Andrew assisted me with lowering my subscription since I always cancel and come back. He is an amazing CSR and you should be lucky to have him.
Thanks so much Ashley for leaving the positive feedback! We're glad to hear that you're still with us and that it's because of Andrew's amazing customer service!
David was very efficient and thorough. I called knowing nothing and by then end of the call I was very satisfied and all my questions were answered.
That's what we like to hear Jonathan! Thanks for taking out the time to give David a shout-out on his efficiency and thoroughness!
She was kind and helpful. I was extremely frustrated and she listened to my concerns and was able to intervene and fix things appropriately.
Tammy, we truly thank you for taking out the time to share the positive exchange that you had with Sandy. We genuinely care about our customers and we're glad to know that she was able to ease your frustrations!
Great person great work polite helpful and and such a great company thank you very much I gave you 5 stars but you deserve a lot more
Wow Mary! Your positive feedback really touched us! Thank you so much for taking the time to articulate what we strive to give all of our customers on a daily basis and for the 5+ star review!
Myperfectresume helped me out immensely. Understanding of my financial situation and accommodated a new lower monthly rate for me to continue through their service and get the best value. Very happy with the serviced I received and a great product that landed me an interview! Thank you Myperfectresume!
Congratulations on your interview Kellie! We wish you all the best and greatly appreciate you sharing your positive experience with us. We especially love hearing from our loyal customers like you!
I was very happy with the way my questions and problems were handled. They went way above my expectation.
Thank you Glynda for your kind words! It really makes us happy to know that we went beyond your expectations!
Myperfectresume went above and beyond and corrected the situation really happy with their service and would highly recommend it to anyone!
Thanks for the recommendation Anthony!:-)
Victor was a pleasure literally from the very beginning of the phone call to the end... he is super courteous and has the best manners... on top of keeping me as a customer and rectifying the situation!
Thank you for the shout-out Misha! We're glad to hear that Victor was able to help you rectify your problem and that you're still one of our loyal customers!:-)
My favorite part about the resume builder is the part where I typed in my job title, and all the skills to the job popped up with it. They were all typed in professional sentences. I didn't even have to type them myself, I could just add them to the description. But the most important part, was the customer service. I no longer needed the resume builder. So I called to cancel my subscription. I talked to a man named Gary. He was so helpful, & very sweet. I hope everyone gets a chance to speak with Gary. He's very good at his job.
Wow Katariena! We really appreciate you taking out the time to rave about us! We love to hear positive feedback not only about our product, but also about our great customer service agents like Gary! Thank you for sweet review!
The agent was courteous and explained everything perfectly.Her service was excellent She was very helpful
Thank you Colonell for recognizing the greatness of our agents! We always strive to provide our customers with the type of experience you had and we're grateful that you took the time out to share your positive interaction with us!
I did end up cancelling but the rep was great at explaining all the services that I had paid for and how I could benefit if I kept them.
We'll definitely miss you Nijah, but we do appreciate you taking out the time to recognize our agent! Thank you!
I had a very pleasant experience with him. I told him I called to cancel many times and he still tried to boost sales. As a manager in customer service I appreciate this and feel he should get a raise for his great efforts. I did not continue my subscription because I only planned on having it for a little while. Thank you for your site to help me build a better resume.
Kelly, we're glad to hear that we could help you build a better resume! Thank you for being patient with our agent as he tried to explore all options for you. We're sad to see you go, but we thank you for sharing your pleasant experience!
I approve of their services. The interface is well arranged and user-friendly. I just love the concept, simply put: you search for the proper category (skills, jobs, etc.) and you're given hints about possible criteria that matches what you are looking for or want to include in your resume, in relation to the job prospect... and then, you get to add those interchangeable related functions in proper bullet-format. That's it, a no-brainer; it cuts down on time and gets you building a resume + cover letter as soon as necessary.
Mardy, we're thrilled to hear that you found our resume builder so handy and user-friendly! Thank you for sharing, in detail, how functional and practical our site truly is. We greatly appreciate your positive feedback and we're certainly pleased to know that we have your approval!
This place is terrible! It's an online scam business that will keep charging your credit card and won't refund your money. When you sign up for $2.95 to build a resume it never says you are in a membership. I just talked to Lou in Puerto Rico and she refused to refund my money! I had to dispute the charge with my credit card company and place s block on my account to be sure they didn't continue to charge my card.
Hello Lisa,
We are very sorry if there was any confusion on the terms of our subscription. We do notify our customers at several points that after the 14-day trial, the subscription enters into a monthly subscription service. We even offer a 100% money-back guarantee if you are not satisfied with the results during the trial! Customers are informed that if they do not cancel before the end of the subscription, either through their account or by contacting us, the recurring amount will be charged.
The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
Upon reviewing your account, we would have gladly issued you a refund for the month that you were charged. However, we are now unable to make any changes to the account or issue the refund due to intervention from your credit card company.
Got what I needed, but sometimes the script got in the way of the representative answering my question.
Thank you for taking some time to review us, Shanna, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
Above average, I am very satisfied with my experience at "my perfect resume" and plan on remaining a customer.
We're elated to have you as a loyal customer Marysol! Thank you for the positive feedback and we will be sure to continue providing you with our top-notch customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Addie, we're certainly sad to see you go, but we truly appreciate you sharing your positive exchange with us!