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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Bill was so helpful and nice! He helped me out and i really liked talking to him :) if you can tell bill, please tell him thank you and i hope he has a wonderful day! After being so sick for the last week or so it made my day!
The person helping me on the phone was GREAT! But I didn't get my full refund I only got 50% which means I won't be a returning customer in the future if I need to rebuild my resume. IF I got my FULL refund I would have TOTALLY come back to this website the next time I needed my resume redone. But you guys lost a customer.
Hi Myka,
We thank you for sharing your positive experience with our agent and completely understand your frustration in not receiving your full refund. Please note that at the agent level, they are not authorized to issue full refunds. After pulling your account, we see that you were issued the other half of the refund on 5/15.
We certainly hope that we changed your mind about us and that you will reconsider allowing us to help you for all of your resume needs! Thank you.
I had the pleasure to speak with Ms. Crystal, 5/13/19. She was able to help me decide that I needed to keep my perfect resume for a little while longer. I am keeping for a while. What she said made perfect sense to me. I am still actively looking for work in the Administration field. Everyone should take lesson from Crystal. Thank you so much.
Thanks Malissa! We are truly grateful for your positive feedback on your interaction with Crystal! It makes us very happy to know that you've decided to stay with us during your active employment search and we wish you all the best in landing the job you're seeking!
Request fulfilled fast and effectively. 100 characters is a bit much to describe a simple subscription cancellation request but I'll think of something I guess. That should do it, i think.
We thank you Martin for sharing your smooth cancelation experience! It might not seem like much to you, but it truly does mean a lot to us!
She was so incredibly kind and professional--a true gem these days in that business! She did her job in giving me all options of staying with the program, however was not pushy like so many other people are. Kudos to hear--she needs a raise, a promotion or definitely be acknowledged!
Thank you so much Katie for the fabulous review! We see that our agent Maricruz is the gem who provided you with the with the superb customer service you received and we greatly appreciate you taking out the time to share your positive experience with her!:-)
Refunded my money after they didn't cancel my account. Was prompt and quick. Very understanding with the situation.
We're glad to hear that we left you with a good impression of us. Thanks Brett for the review!
I am grateful to the help of this website to sharpen my resume to obtain a job across country. I have been in the same job for 20 years so I did not have a resume handy. This website also has suggestions for different professions when you need them.
Thanks Sue! It really makes us happy to know that we helped you polish your resume and get off on the right foot as you start a new chapter in your career life!
I wanted to cancel my subscription and the customer service guy helped me find a better new deal and convinced me to stay with myperfectresume.
We're thrilled to hear that you're still with us Yonas! Thank you for sharing your positive experience with us!
Mr. Bethel was a huge help in meeting my requests. Kept good energy throughout the call yet still held company standards and suggested products. He felt my vibe and did not push them on me and instead met my needs. I thank you for making the experience simple and easy.
Wow Boueta! Thanks for the thumbs up!:-) We're ecstatic to hear that Bethel was able to address your needs! We appreciate your positive energy!
Crystal was incredibly helpful and nice today in solving my problems. Great attitude, positive, upbeat and friendly.
Sara, that's awesome to hear about Crystal! We appreciate you giving her a shout-out!
Today, I called in with an issue regarding my billing. I was immediately helped and my issues were resolved. The call was very professional and polite. I am very pleased with the service and I am happy to be a customer.
We're certainly happy to have you Antonio and we appreciate you sharing your positive experience with us!
My Perfect Resume is a great tool to easily write your resume and cover letter. Easy to edit and great support in team member Stephanie that helped me navigate through an issue.
Thank you Melanie for taking out the time to recognize Stephanie's assistance! We love that you found our resume and cover letter builder to be great tools!
Great customer service when I had a question and I am very happy with the resume builder. Did it myself. The suggestions at the end were a great help to better my resume.
Thank you for recognizing our great customer service Eisenhower! We're happy that we were able to help you better your resume!
This is a good service. In clear, simple categories you're able to list your work history, your skills and your world-view. Then you can print or send to prospective employers. When I called to cancel, Andie was polite and efficient.
John, we're glad to hear that you had such a smooth process and that Andie was instrumental in helping you cancel! Thank you for the positive feedback!
Ariel Cordero help me cancel my sub. Awesome service and for some one who was about to get off of work he was in a really good mood. Keep up the great service!
Christopher, thanks for taking out the time to recognize Ariel for his great customer service! We appreciate the feedback!
Steven was professional, persuasive and very personable. He expressed and presented himself with all genuine authenticity in the desire to present the program in its most optimum benefits that could be provided the customer to stay with and utilize this service! Mr. Castro demonstrated the highest customer service skill and where I was fully prepared with a "salty" response, Steven changed my attitude and turned the entire situation to a very sweetly pleasant one! Kudos to you Steven Castro #71, you are a definite asset to My Perfect Resume Organization!
Reviews like this really make our day, Teressa. We’re thrilled to hear that Steven was able to assist you with your request and provide you with excellent service. We’ll be sure to let [him/her] know your comments.
Xinia was very helpful and based on our discussion she changed my mind about cancelling my subscription so I can enjoy services for a few more months. Keep up the good work; this service offers so much more than resume writing. Thank you.
This service allowed me to create a nice resume, but once I had a job I sent an email to cancel the service. They replied and said that my service was cancelled and that I would not be billed again. The next month, I was billed again. I sent them another email (and included their email indicating that I wouldn't be billed), and asked them to credit me and assure that it wouldn't happen again. They responded and said they would issue a refund. Then, I received an email indicating that they have issued a "partial refund". I have emailed them 2 more times asking for the FULL refund as previously promised & they are no longer responding. This is infuriating. DO NOT USE THIS COMPANY!
We are sorry that you have experienced this with our company, Christine. At MyPerfectResume, we pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your cancellation was not handled correctly and we are going to take steps to ensure that this situation does not repeat itself. We'll also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations.
As for the refund request, please bear in mind that our agents can only issue 50% of the amount requested. The initial refund was issued on April 05,2019 for $13.98 while the remaining was processed by a supervisor on April 08,2019 for $13.97.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
The phone was picked up promptly than I expected when I called customer's service. Great resource to sharpen up your resume in no time. Will definitely recommend using this service!
Thanks for recommending us and for sharing the love, Miranda! It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
The service works but instead of just getting your resume they will continue charging you monthly without saying that on your purchase order.
Hello, Laivi -
Thank you for letting us know about this and we apologize for the confusion that this might have caused you, we'll be more than happy to help you with this matter. Our subscriptions have a continuous billing feature that charges your CC/DB after the 14-day trial period expires and every month for the regular price of the subscription unless you choose to cancel beforehand.
With this mind, we would love to personally assist you with this matter. To do so you'll be receiving a private message so we can look into what’s happening for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anne, thank you so much for raving about Bill! Knowing that your interaction with Bill made your day makes our day and we will be sure to let him know!