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This service allowed me to create a nice resume, but once I had a job I sent an email to cancel the service. They replied and said that my service was cancelled and that I would not be billed again. The next month, I was billed again. I sent them another email (and included their email indicating that I wouldn't be billed), and asked them to credit me and assure that it wouldn't happen again. They responded and said they would issue a refund. Then, I received an email indicating that they have issued a "partial refund". I have emailed them 2 more times asking for the FULL refund as previously promised & they are no longer responding. This is infuriating. DO NOT USE THIS COMPANY!
Christine H.'s review of MyPerfectResume earned 2 Very Helpful votes
“Thanks. I just made my resume and was going to cancel after saving but now I see it's a bad idea. That's horrible to treat people like this especially with everyone struggling with Covid”
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Empty.
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked...
It's only after going through the entire resume creation process AND creating a username+password...
We are sorry that you have experienced this with our company, Christine. At MyPerfectResume, we pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your cancellation was not handled correctly and we are going to take steps to ensure that this situation does not repeat itself. We'll also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations.
As for the refund request, please bear in mind that our agents can only issue 50% of the amount requested. The initial refund was issued on April 05,2019 for $13.98 while the remaining was processed by a supervisor on April 08,2019 for $13.97.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.