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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Susana helped me find a better way to go about my financial situation with the account. I could not afford the subscription but still wanted to use the service. She helped me find a alternative to help with both. Thank you!
She was great at explaining other options and services the company provided that I could use in the future.
Hello, Tyge -
It's great to know that our agent was informative about our services, we're always here for you!
The site is very easy to navigate through very user-friendly. A resume is professionally done with lots of eye appeal. Customer service is very knowledgeable and fast to help. Always been a pleasure to deal with customer service.
Hello, Tonya -
We love to hear that you’re pleased with your resume and that you found that navigating our site was easy, we truly hope it makes all the difference in helping you get the job you want.
So I just recently been doing a full check of my finances and I noticed that for the past couple of months I've been getting charged $25; I realized that I signed up for My Perfect Resume's trial version back in February. I'm kinda strapped for cash right now, so I called to cancel my subscription and see if it's possible to get a refund as I had not been using their services. The guy I talked to, Roman, was absolutely helpful and understanding of my situation, and went above and beyond what I had asked for. Not only was he able to help refund my charges, but also gave me some pointers as I continue my job search.
Needless to say, it was a smooth and incredible helpful time.
10/10, would definitely use again.
Hello, Nathan -
We’re beyond thrilled to hear that Roman was able to assist you with your refund request and was able to provide you with excellent service. We’ll be sure to let him know all of your positive feedback. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Just try the features of the website and find yourself in your upcoming career.
Thank you so much myperfect resume
You're very welcome! That’s what we like to hear:)
We’re always here to help whenever you need us!
I called customer service and Mr Ruiz was my representative. He had such an outstanding personality, his voice was confident, he was knowledgeable and concerned about me. What a wonderful experience! I've never felt so taken care of in my life! He deserves a promotion and a raise.
Hello, Rhonda -
We are excited to hear that our agent Ruiz was outstanding, knowledgeable and concerned for you. Hearing from happy customers like you makes us feel great, If you need further help, get in touch at any time!
Thank you so much for the excellent customer service provided by Ariel Cordero! He was able to answer my questions quickly and assist me with solving the issue at hand.
Hello, Madison -
You're very welcome! We're happy to hear that Ariel was able to answer all of your questions quickly and solved your issue. If you ever need any help in the future please do not hesitate to contact us.
This was great telephone experience from an on line service. I have had lots of bad experiences in contacting customer service on the web, but with you it was a pleasure for sure. Thank you Ronny Sanchez, for being so patient, and for delivering a great business impression.
Hello, Pedro -
We’re beyond proud to know that our agent Ronny was able to deliver a great impression and that you were pleased with our services. If you need anything in the future, please get in touch at any time.
I appreciate the attentiveness and willingness to help me with my problems. The woman waiting on me was pleasant and went out of her way to help me.
Hello, Teresa -
Thank you for sharing your experience with us! It's great to hear that our agent was attentive and willing to help you solve your problem. We're wishing you the best of luck in your job search!
Thanks for being quick and straight to the point. Also, thanks for being understanding that my voice is hoarse.
Have a blessed day!
Hello, Shanequa -
You're very welcome! Thank you for sharing your feedback and rating us with a 5-star review!
I was able to put a resume together easily and with a lot of good info, well organized. The service did a good job of attractively organizing the resume as well.
Hello, Jay -
We're glad to hear that you found our service easy to use & organized. We hope it makes all the difference in helping you get the job you deserve. :)
I really enjoyed the resume and cover letter creation on this site! They made it super easy. The pre-formed bullet points and cover letter verbiage is much better than what I could ever come up with on my own and both were super easy to customize to tailor to any job. As I still haven't actually landed a job yet, I would have liked to continue my subscription, but I think $25/month is just too much.
Thanks for your feedback, Erin! We're glad we were able to ease the process in creating a resume. In terms of pricing please do note, we are more than just a resume builder!:)
We provide job alerts, a salary calculator, free advice and over thousands of review templates in order fine-tune your resume to the job you want. Hope to see you back soon!
You believe that you are making a one-off payment, but the site also initiates ongoing, regular payments that are not communicated clearly to you. They include details of the recurring payments in small print in the terms and conditions. In principle the information is available, but in practice, it is presented in a way that is likely to go unnoticed.
They are misleading about the costs. It's obviously a fraud.
Hello, Anca -
We're deeply sorry to hear that you feel this way about our services. We’ll be more than happy to help you address your concerns so you can have an amazing experience with our company. Shortly, you will receive a direct message so we can look into what’s happening for you.
Humberto Coto, was very helpful and took the time to explain extra services.
I wanted to cancel, but he did explain other benefits.
Hello, Rosario -
Thank you for sharing your experience with Humberto. We're excited to hear that he was very helpful as well as took the time to explain all of our products and services, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I tried MyPerfectResume once before and loved the ease of the website and templates offered. I ended up cancelling because I was successfully hired at the job I applied for & felt that I no longer needed the service.
I liked MyPerfectResume so much that I came back! I highly recommend if you're looking for a professional yet unique way to have your experiences and skill set stand out to your next employer(s). If you have any questions at all, their customer service team is absolutely wonderful and help will work with you to accommodate the needs at hand.
Hello, Tiara -
We appreciate the positive feedback and we’re glad we were able to help you in your job search. Congrats on the new job btw! :)
The guy who helped me with the cancellation on the phone was kind and helpful. Unfortunately, at the end he offered to send me an email that would tell me about a deal for $4.95 for a month of continued service. I told him to go ahead and send the email and I would review it. Instead of giving me an email to review, they went ahead and charged my account the $4.95 which was not what the customer service rep had said. Disappointed.
Hello, Jess -
We're sincerely sorry for the negative experience and for any confusion that this might have caused you. We pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We are aware that we may have let you down. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We’d love to help you with this so you can have a great experience with us. Shortly, you will receive a direct message so we can look into what’s happening for you.
I usually don't pay for my resumes I get it done for free but I decided to try this out because I notice how convenient it was. I love how It gave you examples on what to write, making it sound very professional and I loved how quick and easy it was. I will definitely be using this again. Thank you
Hello, April -
You're very welcome, and we're so happy to hear that you found it quick and easy to use!
We hope it makes all the difference in helping you get the job you desire. Best of luck!
Very useful website easy to use and create professional quality resume. The cancellation process is an easy. However my service rep Josiah was quite helpful and efficient with providing new promotional offers. I'm thinking on reconsidering subscribing to the new promotions..
Hello, Sukee -
Reviews like this really make our day!
Thank you for trusting us with your resume. We’re beyond thrilled to hear that our agent Josiah was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Easy to follow, straightforward way to create a modern resume. I got hired quickly, should have cancelled sooner, but overall, cancellation was simple. I was complimented on the great layout of my resume, and I think it was money well spent.
Sally, representative #1035, was very kind, professional, and helpful when I got to cancellation.
Hello, Anna -
Congrats on the new job!
We appreciate the positive feedback about our resume builder and we’re glad we were able to help you in your job search. Best of luck on your first day!
The customer service was absolutely horrendous. The representative constantly tried selling me products after I told them Many times I didn't want them. In fact I even told them I didn't want to spend money on a subscription in the first place and yet they still tried to get me to keep my account active. All I wanted was to cancel my subscription, and I told them that many times. This was an extremely frustrating experience and I will never deal with this company again.
Hello, Travis -
On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, we realized that it was unmannerly in solving your issue, and when you asked to cancel the account the agent proceeded differently. We completely understand your frustration at having not been properly directed and even greater frustration at having to be misled.
We pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We'll also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome always, DeQuince! We're excited to hear that Susana was able to help you with a more affordable pricing option, it is our passion to provide people with the tools & tips they need to land the job of their dreams. If you ever need any help in the future, please let us know.