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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I had a miscommunication error in signing up and Ronald (#944) allowed me to explain and corrected the situation right away. The service also did a great job on my new resume! It looks great!
Website very easy to use and create professional quality resume. And I was bale to easily cancel my subscription without a lot of hassle or wait. Service rep was very cordial and efficient.
Hello, Jon -
Thank you for trusting us with your resume! We’re happy to hear that is was as easy as 1, 2, 3!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you deserve!
Sergio Munoz help me reconsider my refund idea. He gave me the choice of half a refund, but half a price membership. It was just to good of a price. So, I ended it purchasing it.
Hello, Melo -
Way to make our day! Reviews like yours keep us going.:)
Thank you for sharing your experience with Sergio! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, please let us know!
My new resume was completed quickly utilizing the guided process. It was a perfect representation of me on paper. It landed me a job within a week. I wish I had known about it sooner.
Hello, Tina -
We're glad we were able to assist you in creating your resume and thrilled to hear it was a quick and painless process for you!
That's for what we strive for. Hope to see you return soon, Tina!
Sarah was nothing but helpful and kind to me. She provided such great service and seemed genuinely interested in what my problem was.
Hello, Kristy -
We’re beyond thrilled to hear that our agent Sarah was able to help you with your request and provide you with excellent service. We’ll be sure to let her know your comments.
Was only looking to have a single resume and not the full subscription and David helped me through it without a problem.
Hello, Miles:
Thank you for sharing your experience with David - we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, please don't hesitate to reach back out!
Sally, #1035, worked very hard to find the account that someone else opened using my credit card. She could not find all of the charges that show on my card statements and none of the businesses' dates coincided with mine, but she did her best to give great service.
Thank you for sharing your feedback and for giving us a great rating.
The service was a great help to me in building my resume. David in customer service was a great help. Will recommend to friends and co-workers.
Hello, Tyler:
Thank you for sharing your experience with our agent David. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
He's great very helpful and knowledgeable will be back. Been with my perfect resume for years and I'm very happy you guys offer these services it has made my job search fun unlike the rest. The cover letter services have also been amazing I was unaware of them until the agent on the phone told me about them. Very affordable because I'm a student I appreciate the rates.
Hello, Kyla:
Thank you for trusting us with your resumes and cover letters! We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I had a problem with my account, getting access to what I was paying for. Customer service was outstanding, got me access to my account and managed to decrease my subscription cost all in just a few minutes. Jerickson far exceeded my expectations. I also love the ability to change my resume format without having to retype everything every time.
Hello, Wendy:
Thank you for sharing your experience with Jerickson. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Nicholas was great - awesome customer service and very helpful with my concern today - went over and above to help! Thank you Nicolas :)
Hello, Jackie:
Thank you for sharing your experience with Nicolas. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Tricked into monthly membership, not right, not honest
I am seeking full refund, called customer service and they are dishonest
Hello, Nasreen:
We appreciate you sharing your experience with us. We strive to deliver A+ customer service and apologize if we haven’t met that standard. Shortly, you will receive an email from us so we can look into what’s happening for you.
I work at a call center for State Farm so I know the struggle of dealing with hard headed/disrespectful people. The guy the guy that helped me Ariel Cordero from Costa Rica is a great example of costumer service. I hope he gets paid a good amount of money by this company because I know outsourcing is a good way to be cheap for companies in the US. Anyways this guy was awesome.
Hello, Baruc:
Thank you for sharing your experience with Ariel, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
He helped me resolve the miscommunication. He also asked alot of questions and was very nice. He made sure i wasnt on hold to long bye asking questions witch is great. I think we solved the problem... And he help me get my refund back
Hello, Cynthia:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
My perfect resume is user friendly! Customer service is perfect! I recently had to contact customer service and i was extremely impressed with the professional, friendly, informative and prompt responses. Thank you Lenni for assitance!
Hello, Melodie:
You're very welcome! Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I had to call customer service today and cancel my subscription to MyPerfectResume.com due to some personal issues that led to me leaving the world of employment. I called in and I spoke with Armando Campos. He was very personable and very helpful. He explained all the benefits of having their service and offered me a few different discount options to see if they'd help alleviate the economic situation I'm in due to my unemployment but I explained that it might be some time before I can search for employment again. I will definitely sign back up for MyPerfectResume.com when I'm ready to start applying for new jobs. Armando definitely did his job (trying to retain the customer) but he was never pushy or forceful. I appreciated his help and give him very high marks! Having been a telephone customer service operator I'd like to thank Armando for going above and beyond and making my experience pleasant despite my cancellation and thanks for issuing me a refund.
Sincerely,
Brenda L Wood
Hello, Brenda:
Reviews like this really make our day.
We’re thrilled to hear that Armando was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive comments.
Perfect Resume was excellent in helping me transition my experience in military to a civilian resume. Great customer service experience on the phone
Hello, Theresa:
Thank you for taking some time to review us!
We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Wonderful tool. Sam did an amazing job answering my questions and offering other services to accommodate my needs. Thank you!
Hello, Crystal:
You're very welcome! Thank you for sharing your experience with Sam, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I've been using My Perfect resume for over a year now with out a single problem. Ariel is a great customer service representative. Thanks, Isaiah Holloman.
Hello, Isaiah:
You're very welcome! Thank you for sharing your experience with Ariel. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
My agent, Lenny, was beyond helpful. He made sure to listen to my concerns & give me a solution for all my problems. He was PERFECT!
Hello, Bonnie:
Thank you for sharing your experience with Lenny. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tina -
Thank you for sharing your feedback about our agent Ronald. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.